PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO
This study aims to present a proposal to assess the satisfaction with the service quality in teaching. The dimensions of the model were based on studies of Parasuraman et al (1985), Coleman (1988) and Libâneo (1994). It was adopted in this study a quantitative method. The research population was stu...
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| Auteurs principaux: | , , |
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| Format: | article |
| Langue: | ES PT |
| Publié: |
Universidade Federal de Santa Catarina
2018
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| Sujets: | |
| Accès en ligne: | https://doi.org/10.5007/1983-4535.2018v11n1p1 https://doaj.org/article/547098b35eaf43dabf82a0c0080a0580 |
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