APA (7th ed.) Citation

Junior, O. C., Zierhut, R. T., Mattioda, R. A., Estorilio, C. C. A., Steiner, M. T. A., & Neto, P. J. S. (2019). Model for the diagnosis of quality in service processes: A case study applied to a private higher education institution. Taylor & Francis Group.

Chicago Style (17th ed.) Citation

Junior, Osiris Canciglieri, Ronaldo Trentin Zierhut, Rosana Adami Mattioda, Carla Cristina Amodio Estorilio, Maria Teresinha Arns Steiner, and Pedro José Steiner Neto. Model for the Diagnosis of Quality in Service Processes: A Case Study Applied to a Private Higher Education Institution. Taylor & Francis Group, 2019.

MLA (8th ed.) Citation

Junior, Osiris Canciglieri, et al. Model for the Diagnosis of Quality in Service Processes: A Case Study Applied to a Private Higher Education Institution. Taylor & Francis Group, 2019.