Junior, O. C., Zierhut, R. T., Mattioda, R. A., Estorilio, C. C. A., Steiner, M. T. A., & Neto, P. J. S. (2019). Model for the diagnosis of quality in service processes: A case study applied to a private higher education institution. Taylor & Francis Group.
Style de citation Chicago (17e éd.)Junior, Osiris Canciglieri, Ronaldo Trentin Zierhut, Rosana Adami Mattioda, Carla Cristina Amodio Estorilio, Maria Teresinha Arns Steiner, et Pedro José Steiner Neto. Model for the Diagnosis of Quality in Service Processes: A Case Study Applied to a Private Higher Education Institution. Taylor & Francis Group, 2019.
Style de citation MLA (8e éd.)Junior, Osiris Canciglieri, et al. Model for the Diagnosis of Quality in Service Processes: A Case Study Applied to a Private Higher Education Institution. Taylor & Francis Group, 2019.