Comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits

To determine the effect of encounter methods on patient experience, we evaluated patient experience survey data comparing scores between telehealth and in-person visits and pre-COVID-19 and COVID-19 time periods. Pediatric subspecialty visits were either in-person or via telehealth and received the...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Sean Bomher, Matthew Wood, Elizabeth Uhlhorn, Sandro Marques, Lee Kwiatkowski, Natasa Tekic, Cameron D'Alpe, Natalie Pageler, Lane Donnelly
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2021
Materias:	patient experience telehealth pediatrics ambulatory care Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/5658f95772144d4a926e69f1acc78283
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:5658f95772144d4a926e69f1acc78283
record_format	dspace
spelling	oai:doaj.org-article:5658f95772144d4a926e69f1acc782832021-11-15T04:34:02ZComparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits2372-0247https://doaj.org/article/5658f95772144d4a926e69f1acc782832021-11-01T00:00:00Zhttps://pxjournal.org/journal/vol8/iss3/11https://doaj.org/toc/2372-0247To determine the effect of encounter methods on patient experience, we evaluated patient experience survey data comparing scores between telehealth and in-person visits and pre-COVID-19 and COVID-19 time periods. Pediatric subspecialty visits were either in-person or via telehealth and received the same 16-question patient experience survey. Top box (5/5) scores were compared between in-person and telehealth visits for pre-COVID-19 and COVID-19 periods as well as between periods for in-person and telehealth visits. In addition, for both time periods and encounter methods, correlation analysis was performed to evaluate best correlation between <em>likelihood to recommend practice</em> and the 15 other survey questions. Comparing the COVID-19 period data, there was a statistically significant difference in the top box likelihood to recommend practice score comparing in-person to telehealth numbers (81.01% vs 87.13%, p = 0.0003). Comparing pre-COVID-19 with COVID-19, this was not true for in-person scores (79.97% vs 81.01%, p = 0.4060) or telehealth scores (82.50% vs 87.13%, p = 0.2084). The question with the highest correlation coefficient to <em>likelihood to recommend practice</em> was <em>how well staff worked together</em> in both time periods and visit methods. We conclude that <em>Likelihood to recommend</em> experience scores were statistically significantly higher for telehealth as compared to in-person pediatric subspecialty ambulatory visits during the COVID-19 pandemic. There were no such differences in <em>likelihood to recommend</em> comparing pre- vs COVID-19 time periods for either in-person or telehealth visits so the change in scoring seems to be related to the mode of care delivery. <strong>Experience Framework</strong> This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="https://www.theberylinstitute.org/ExperienceFramework">https://www.theberylinstitute.org/ExperienceFramework</a>). <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul>Sean BomherMatthew WoodElizabeth UhlhornSandro MarquesLee KwiatkowskiNatasa TekicCameron D'AlpeNatalie PagelerLane DonnellyThe Beryl Institutearticlepatient experiencetelehealthpediatricsambulatory careMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience telehealth pediatrics ambulatory care Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience telehealth pediatrics ambulatory care Medicine (General) R5-920 Public aspects of medicine RA1-1270 Sean Bomher Matthew Wood Elizabeth Uhlhorn Sandro Marques Lee Kwiatkowski Natasa Tekic Cameron D'Alpe Natalie Pageler Lane Donnelly Comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits
description	To determine the effect of encounter methods on patient experience, we evaluated patient experience survey data comparing scores between telehealth and in-person visits and pre-COVID-19 and COVID-19 time periods. Pediatric subspecialty visits were either in-person or via telehealth and received the same 16-question patient experience survey. Top box (5/5) scores were compared between in-person and telehealth visits for pre-COVID-19 and COVID-19 periods as well as between periods for in-person and telehealth visits. In addition, for both time periods and encounter methods, correlation analysis was performed to evaluate best correlation between <em>likelihood to recommend practice</em> and the 15 other survey questions. Comparing the COVID-19 period data, there was a statistically significant difference in the top box likelihood to recommend practice score comparing in-person to telehealth numbers (81.01% vs 87.13%, p = 0.0003). Comparing pre-COVID-19 with COVID-19, this was not true for in-person scores (79.97% vs 81.01%, p = 0.4060) or telehealth scores (82.50% vs 87.13%, p = 0.2084). The question with the highest correlation coefficient to <em>likelihood to recommend practice</em> was <em>how well staff worked together</em> in both time periods and visit methods. We conclude that <em>Likelihood to recommend</em> experience scores were statistically significantly higher for telehealth as compared to in-person pediatric subspecialty ambulatory visits during the COVID-19 pandemic. There were no such differences in <em>likelihood to recommend</em> comparing pre- vs COVID-19 time periods for either in-person or telehealth visits so the change in scoring seems to be related to the mode of care delivery. <strong>Experience Framework</strong> This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="https://www.theberylinstitute.org/ExperienceFramework">https://www.theberylinstitute.org/ExperienceFramework</a>). <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Sean Bomher Matthew Wood Elizabeth Uhlhorn Sandro Marques Lee Kwiatkowski Natasa Tekic Cameron D'Alpe Natalie Pageler Lane Donnelly
author_facet	Sean Bomher Matthew Wood Elizabeth Uhlhorn Sandro Marques Lee Kwiatkowski Natasa Tekic Cameron D'Alpe Natalie Pageler Lane Donnelly
author_sort	Sean Bomher
title	Comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits
title_short	Comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits
title_full	Comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits
title_fullStr	Comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits
title_full_unstemmed	Comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits
title_sort	comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits
publisher	The Beryl Institute
publishDate	2021
url	https://doaj.org/article/5658f95772144d4a926e69f1acc78283
work_keys_str_mv	AT seanbomher comparingpatientexperiencesurveyscoresbetweentelehealthandinpersonambulatorypediatricsubspecialtyvisits AT matthewwood comparingpatientexperiencesurveyscoresbetweentelehealthandinpersonambulatorypediatricsubspecialtyvisits AT elizabethuhlhorn comparingpatientexperiencesurveyscoresbetweentelehealthandinpersonambulatorypediatricsubspecialtyvisits AT sandromarques comparingpatientexperiencesurveyscoresbetweentelehealthandinpersonambulatorypediatricsubspecialtyvisits AT leekwiatkowski comparingpatientexperiencesurveyscoresbetweentelehealthandinpersonambulatorypediatricsubspecialtyvisits AT natasatekic comparingpatientexperiencesurveyscoresbetweentelehealthandinpersonambulatorypediatricsubspecialtyvisits AT camerondalpe comparingpatientexperiencesurveyscoresbetweentelehealthandinpersonambulatorypediatricsubspecialtyvisits AT nataliepageler comparingpatientexperiencesurveyscoresbetweentelehealthandinpersonambulatorypediatricsubspecialtyvisits AT lanedonnelly comparingpatientexperiencesurveyscoresbetweentelehealthandinpersonambulatorypediatricsubspecialtyvisits
_version_	1718428808277655552

Comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits

Ejemplares similares