O DESEMPENHO DAS UNIVERSIDADES PÚBLICAS PORTUGUESAS SEGUNDO SEUS ALUNOS: ANÁLISE DE EFICIÊNCIA POR MEIO DO DATA ENVELOPMENT ANALYSIS

The objective of this investigation was to evaluate the performance of Portuguese Public Universities, based on the expectations and satisfaction of their students and using the DEA method (Data Envelopment Analysis). To achieve the main objective of this investigation, it was explained the fundamen...

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Autores principales:	Emerson Wagner Mainardes, Helena Alves, Mario Raposo
Formato:	article
Lenguaje:	ES PT
Publicado:	Universidade Federal de Santa Catarina 2012
Materias:	university management efficiency expectation satisfaction data envelopment analysis Education (General) L7-991 Special aspects of education LC8-6691
Acceso en línea:	https://doaj.org/article/57737ac8aa6547968677073d14d44872
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spelling	oai:doaj.org-article:57737ac8aa6547968677073d14d448722021-11-11T15:49:45ZO DESEMPENHO DAS UNIVERSIDADES PÚBLICAS PORTUGUESAS SEGUNDO SEUS ALUNOS: ANÁLISE DE EFICIÊNCIA POR MEIO DO DATA ENVELOPMENT ANALYSIS1983-4535https://doaj.org/article/57737ac8aa6547968677073d14d448722012-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=319327514011https://doaj.org/toc/1983-4535The objective of this investigation was to evaluate the performance of Portuguese Public Universities, based on the expectations and satisfaction of their students and using the DEA method (Data Envelopment Analysis). To achieve the main objective of this investigation, it was explained the fundamental concepts for the use of DEA, which measures the efficiency of an organization comparing inputs and outputs. Then, we carried out a survey of 1,669 students from 55 colleges from 11 Portuguese Public Universities, measuring inputs (expectation) and outputs (satisfaction). At the end of the data analysis, we obtained the colleges that demonstrate a good relationship between expectation and satisfaction of students, which can help improve the efficiency of colleges regarded as inefficient. It was found that the size of the university does not guarantee efficiency. Regardless of size, efficiency in meeting the expectations of students can be achieved and the size of the university can not be justification for the relative inefficiency of the organization. Moreover, it was also found that a university may have other efficient and inefficient colleges. So instead of joining forces and grow together, some universities do not follow a single strategy, wasting one of his main forces, the ability to be multidisciplinary pursuing a single goal.Emerson Wagner MainardesHelena AlvesMario RaposoUniversidade Federal de Santa Catarinaarticleuniversity managementefficiencyexpectationsatisfactiondata envelopment analysisEducation (General)L7-991Special aspects of educationLC8-6691ESPTRevista Gestão Universitária na América Latina , Vol 5, Iss 1, Pp 184-215 (2012)
institution	DOAJ
collection	DOAJ
language	ES PT
topic	university management efficiency expectation satisfaction data envelopment analysis Education (General) L7-991 Special aspects of education LC8-6691
spellingShingle	university management efficiency expectation satisfaction data envelopment analysis Education (General) L7-991 Special aspects of education LC8-6691 Emerson Wagner Mainardes Helena Alves Mario Raposo O DESEMPENHO DAS UNIVERSIDADES PÚBLICAS PORTUGUESAS SEGUNDO SEUS ALUNOS: ANÁLISE DE EFICIÊNCIA POR MEIO DO DATA ENVELOPMENT ANALYSIS
description	The objective of this investigation was to evaluate the performance of Portuguese Public Universities, based on the expectations and satisfaction of their students and using the DEA method (Data Envelopment Analysis). To achieve the main objective of this investigation, it was explained the fundamental concepts for the use of DEA, which measures the efficiency of an organization comparing inputs and outputs. Then, we carried out a survey of 1,669 students from 55 colleges from 11 Portuguese Public Universities, measuring inputs (expectation) and outputs (satisfaction). At the end of the data analysis, we obtained the colleges that demonstrate a good relationship between expectation and satisfaction of students, which can help improve the efficiency of colleges regarded as inefficient. It was found that the size of the university does not guarantee efficiency. Regardless of size, efficiency in meeting the expectations of students can be achieved and the size of the university can not be justification for the relative inefficiency of the organization. Moreover, it was also found that a university may have other efficient and inefficient colleges. So instead of joining forces and grow together, some universities do not follow a single strategy, wasting one of his main forces, the ability to be multidisciplinary pursuing a single goal.
format	article
author	Emerson Wagner Mainardes Helena Alves Mario Raposo
author_facet	Emerson Wagner Mainardes Helena Alves Mario Raposo
author_sort	Emerson Wagner Mainardes
title	O DESEMPENHO DAS UNIVERSIDADES PÚBLICAS PORTUGUESAS SEGUNDO SEUS ALUNOS: ANÁLISE DE EFICIÊNCIA POR MEIO DO DATA ENVELOPMENT ANALYSIS
title_short	O DESEMPENHO DAS UNIVERSIDADES PÚBLICAS PORTUGUESAS SEGUNDO SEUS ALUNOS: ANÁLISE DE EFICIÊNCIA POR MEIO DO DATA ENVELOPMENT ANALYSIS
title_full	O DESEMPENHO DAS UNIVERSIDADES PÚBLICAS PORTUGUESAS SEGUNDO SEUS ALUNOS: ANÁLISE DE EFICIÊNCIA POR MEIO DO DATA ENVELOPMENT ANALYSIS
title_fullStr	O DESEMPENHO DAS UNIVERSIDADES PÚBLICAS PORTUGUESAS SEGUNDO SEUS ALUNOS: ANÁLISE DE EFICIÊNCIA POR MEIO DO DATA ENVELOPMENT ANALYSIS
title_full_unstemmed	O DESEMPENHO DAS UNIVERSIDADES PÚBLICAS PORTUGUESAS SEGUNDO SEUS ALUNOS: ANÁLISE DE EFICIÊNCIA POR MEIO DO DATA ENVELOPMENT ANALYSIS
title_sort	o desempenho das universidades públicas portuguesas segundo seus alunos: análise de eficiência por meio do data envelopment analysis
publisher	Universidade Federal de Santa Catarina
publishDate	2012
url	https://doaj.org/article/57737ac8aa6547968677073d14d44872
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_version_	1718433702015401984

O DESEMPENHO DAS UNIVERSIDADES PÚBLICAS PORTUGUESAS SEGUNDO SEUS ALUNOS: ANÁLISE DE EFICIÊNCIA POR MEIO DO DATA ENVELOPMENT ANALYSIS

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