PATIENT SATISFACTION AT TELEMEDICINE CENTER IN COVID-19 PANDEMIC - SHAHEED ZULFIQAR ALI BHUTTO MEDICAL UNIVERSITY, (SZABMU) ISLAMABAD

Objective: To assess the patient satisfaction of health care services offered at the telemedicine center at SZABMU, Islamabad during COVID-19 Pandemic. Study Design: Cross-sectional study. Place and Duration of Study: Department of Medical Education/Tele-medicine Centre SZABMU Islamabad, from...

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Autores principales:	Muhammad Faheem Ahsan, Abeer Irshad, Komail Malik, Isbah Rashid, Aamir Shahzad, S H Waqar, Tanwir Khaliq
Formato:	article
Lenguaje:	EN
Publicado:	Army Medical College Rawalpindi 2020
Materias:	pandemic patient acceptance of health care patient satisfaction telemedicine Medicine R Medicine (General) R5-920
Acceso en línea:	https://doaj.org/article/58623699483e48af8613468405a951b2
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spelling	oai:doaj.org-article:58623699483e48af8613468405a951b22021-12-02T17:20:48ZPATIENT SATISFACTION AT TELEMEDICINE CENTER IN COVID-19 PANDEMIC - SHAHEED ZULFIQAR ALI BHUTTO MEDICAL UNIVERSITY, (SZABMU) ISLAMABAD0030-96482411-8842https://doaj.org/article/58623699483e48af8613468405a951b22020-09-01T00:00:00Zhttps://pafmj.org/index.php/PAFMJ/article/view/5287https://doaj.org/toc/0030-9648https://doaj.org/toc/2411-8842Objective: To assess the patient satisfaction of health care services offered at the telemedicine center at SZABMU, Islamabad during COVID-19 Pandemic. Study Design: Cross-sectional study. Place and Duration of Study: Department of Medical Education/Tele-medicine Centre SZABMU Islamabad, from Mar 2020 to Apr 2020. Methodology: Data of all calls was collected on a pre-piloted closed-ended questionnaires Important parameters were included demographic details, Corona score and other co-morbidities. COVID-19 related calls were divided into three categories 1, 2, 3 based on the severity of symptoms and advised accordingly. Non COVID-19 related calls were referred to concerned specialties. Results: Total numbers of calls were 765 with majority 578 (75.6%), male callers. 230 (30%) callers were between 20 to 30 years of age. Only 3 (0.5%) of callers were asked to consult the hospital immediately because they had high Corona score. 734 (96%) of callers were satisfied with tele-consultation and repeat call rate was only 22 (3%). Conclusion: Medical Consultations on Helplines and Telemedicine are an effective means of communication and reliable consultations in the pandemic outbreak and can help spread awareness and alleviate worry. This can avoid unnecessary visit of the hospital thus reducing pressure on already constrained health care facilities.Muhammad Faheem AhsanAbeer IrshadKomail MalikIsbah RashidAamir ShahzadS H WaqarTanwir KhaliqArmy Medical College Rawalpindiarticlepandemicpatient acceptance of health carepatient satisfactiontelemedicineMedicineRMedicine (General)R5-920ENPakistan Armed Forces Medical Journal, Vol 70, Iss 2, Pp 578-583 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	pandemic patient acceptance of health care patient satisfaction telemedicine Medicine R Medicine (General) R5-920
spellingShingle	pandemic patient acceptance of health care patient satisfaction telemedicine Medicine R Medicine (General) R5-920 Muhammad Faheem Ahsan Abeer Irshad Komail Malik Isbah Rashid Aamir Shahzad S H Waqar Tanwir Khaliq PATIENT SATISFACTION AT TELEMEDICINE CENTER IN COVID-19 PANDEMIC - SHAHEED ZULFIQAR ALI BHUTTO MEDICAL UNIVERSITY, (SZABMU) ISLAMABAD
description	Objective: To assess the patient satisfaction of health care services offered at the telemedicine center at SZABMU, Islamabad during COVID-19 Pandemic. Study Design: Cross-sectional study. Place and Duration of Study: Department of Medical Education/Tele-medicine Centre SZABMU Islamabad, from Mar 2020 to Apr 2020. Methodology: Data of all calls was collected on a pre-piloted closed-ended questionnaires Important parameters were included demographic details, Corona score and other co-morbidities. COVID-19 related calls were divided into three categories 1, 2, 3 based on the severity of symptoms and advised accordingly. Non COVID-19 related calls were referred to concerned specialties. Results: Total numbers of calls were 765 with majority 578 (75.6%), male callers. 230 (30%) callers were between 20 to 30 years of age. Only 3 (0.5%) of callers were asked to consult the hospital immediately because they had high Corona score. 734 (96%) of callers were satisfied with tele-consultation and repeat call rate was only 22 (3%). Conclusion: Medical Consultations on Helplines and Telemedicine are an effective means of communication and reliable consultations in the pandemic outbreak and can help spread awareness and alleviate worry. This can avoid unnecessary visit of the hospital thus reducing pressure on already constrained health care facilities.
format	article
author	Muhammad Faheem Ahsan Abeer Irshad Komail Malik Isbah Rashid Aamir Shahzad S H Waqar Tanwir Khaliq
author_facet	Muhammad Faheem Ahsan Abeer Irshad Komail Malik Isbah Rashid Aamir Shahzad S H Waqar Tanwir Khaliq
author_sort	Muhammad Faheem Ahsan
title	PATIENT SATISFACTION AT TELEMEDICINE CENTER IN COVID-19 PANDEMIC - SHAHEED ZULFIQAR ALI BHUTTO MEDICAL UNIVERSITY, (SZABMU) ISLAMABAD
title_short	PATIENT SATISFACTION AT TELEMEDICINE CENTER IN COVID-19 PANDEMIC - SHAHEED ZULFIQAR ALI BHUTTO MEDICAL UNIVERSITY, (SZABMU) ISLAMABAD
title_full	PATIENT SATISFACTION AT TELEMEDICINE CENTER IN COVID-19 PANDEMIC - SHAHEED ZULFIQAR ALI BHUTTO MEDICAL UNIVERSITY, (SZABMU) ISLAMABAD
title_fullStr	PATIENT SATISFACTION AT TELEMEDICINE CENTER IN COVID-19 PANDEMIC - SHAHEED ZULFIQAR ALI BHUTTO MEDICAL UNIVERSITY, (SZABMU) ISLAMABAD
title_full_unstemmed	PATIENT SATISFACTION AT TELEMEDICINE CENTER IN COVID-19 PANDEMIC - SHAHEED ZULFIQAR ALI BHUTTO MEDICAL UNIVERSITY, (SZABMU) ISLAMABAD
title_sort	patient satisfaction at telemedicine center in covid-19 pandemic - shaheed zulfiqar ali bhutto medical university, (szabmu) islamabad
publisher	Army Medical College Rawalpindi
publishDate	2020
url	https://doaj.org/article/58623699483e48af8613468405a951b2
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PATIENT SATISFACTION AT TELEMEDICINE CENTER IN COVID-19 PANDEMIC - SHAHEED ZULFIQAR ALI BHUTTO MEDICAL UNIVERSITY, (SZABMU) ISLAMABAD

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