Patient Satisfaction of General Dermatology Providers: A Quantitative and Qualitative Analysis of 38,008 Online Reviews

Measuring patient satisfaction of general dermatology providers is an important goal because it can lead to improved clinical outcomes. Online reviews are emerging as the newest forum for evaluating physicians in real time and provide a valuable tool for measuring patient satisfaction. We analyzed b...

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Autores principales:	Dawn Queen, Megan H. Trager, Weijia Fan, Faramarz H. Samie
Formato:	article
Lenguaje:	EN
Publicado:	Elsevier 2021
Materias:	Dermatology RL1-803
Acceso en línea:	https://doaj.org/article/58e200513ebd4bc39e8720c4a3bfac4b
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spelling	oai:doaj.org-article:58e200513ebd4bc39e8720c4a3bfac4b2021-11-04T04:44:02ZPatient Satisfaction of General Dermatology Providers: A Quantitative and Qualitative Analysis of 38,008 Online Reviews2667-026710.1016/j.xjidi.2021.100049https://doaj.org/article/58e200513ebd4bc39e8720c4a3bfac4b2021-12-01T00:00:00Zhttp://www.sciencedirect.com/science/article/pii/S2667026721000503https://doaj.org/toc/2667-0267Measuring patient satisfaction of general dermatology providers is an important goal because it can lead to improved clinical outcomes. Online reviews are emerging as the newest forum for evaluating physicians in real time and provide a valuable tool for measuring patient satisfaction. We analyzed both quantitative and qualitative online reviews of general dermatology providers at 121 Accreditation Council for Graduate Medical Education‒accredited dermatology programs across the country to determine which elements are most discussed in online ratings using the online platforms Vitals, US News, WebMD, Google Reviews, and Healthgrades. There were 38,008 online reviews included from general dermatology providers at Accreditation Council for Graduate Medical Education‒accredited programs. The median average overall quantitative rating of providers was 4.35 of 5. There were more positive (77%) than negative (23%) comments. The overall ratings of general dermatology providers were favorable. The most influential factors in both positive and negative comments were patient’s perceived experience and physician’s bedside manner (26% and 17%, respectively). Less important factors included office space, treatment by auxiliary staff, wait time, costs, and time spent with patients. This suggests that a provider’s personality, expressed compassion, empathy, and kindness may overcome other issues and create an overall positive experience.Dawn QueenMegan H. TragerWeijia FanFaramarz H. SamieElsevierarticleDermatologyRL1-803ENJID Innovations, Vol 1, Iss 4, Pp 100049- (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Dermatology RL1-803
spellingShingle	Dermatology RL1-803 Dawn Queen Megan H. Trager Weijia Fan Faramarz H. Samie Patient Satisfaction of General Dermatology Providers: A Quantitative and Qualitative Analysis of 38,008 Online Reviews
description	Measuring patient satisfaction of general dermatology providers is an important goal because it can lead to improved clinical outcomes. Online reviews are emerging as the newest forum for evaluating physicians in real time and provide a valuable tool for measuring patient satisfaction. We analyzed both quantitative and qualitative online reviews of general dermatology providers at 121 Accreditation Council for Graduate Medical Education‒accredited dermatology programs across the country to determine which elements are most discussed in online ratings using the online platforms Vitals, US News, WebMD, Google Reviews, and Healthgrades. There were 38,008 online reviews included from general dermatology providers at Accreditation Council for Graduate Medical Education‒accredited programs. The median average overall quantitative rating of providers was 4.35 of 5. There were more positive (77%) than negative (23%) comments. The overall ratings of general dermatology providers were favorable. The most influential factors in both positive and negative comments were patient’s perceived experience and physician’s bedside manner (26% and 17%, respectively). Less important factors included office space, treatment by auxiliary staff, wait time, costs, and time spent with patients. This suggests that a provider’s personality, expressed compassion, empathy, and kindness may overcome other issues and create an overall positive experience.
format	article
author	Dawn Queen Megan H. Trager Weijia Fan Faramarz H. Samie
author_facet	Dawn Queen Megan H. Trager Weijia Fan Faramarz H. Samie
author_sort	Dawn Queen
title	Patient Satisfaction of General Dermatology Providers: A Quantitative and Qualitative Analysis of 38,008 Online Reviews
title_short	Patient Satisfaction of General Dermatology Providers: A Quantitative and Qualitative Analysis of 38,008 Online Reviews
title_full	Patient Satisfaction of General Dermatology Providers: A Quantitative and Qualitative Analysis of 38,008 Online Reviews
title_fullStr	Patient Satisfaction of General Dermatology Providers: A Quantitative and Qualitative Analysis of 38,008 Online Reviews
title_full_unstemmed	Patient Satisfaction of General Dermatology Providers: A Quantitative and Qualitative Analysis of 38,008 Online Reviews
title_sort	patient satisfaction of general dermatology providers: a quantitative and qualitative analysis of 38,008 online reviews
publisher	Elsevier
publishDate	2021
url	https://doaj.org/article/58e200513ebd4bc39e8720c4a3bfac4b
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Patient Satisfaction of General Dermatology Providers: A Quantitative and Qualitative Analysis of 38,008 Online Reviews

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