Understanding Patient Experience: A Course for Residents

Introduction A 4-hour curriculum was developed to provide residents with information about the concepts of patient satisfaction and experience. The course focuses on the competencies of professionalism and interpersonal and communication skills. It is designed to allow participants to reflect on cur...

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Autor principal:	Julie Niedermier
Formato:	article
Lenguaje:	EN
Publicado:	Association of American Medical Colleges 2017
Materias:	Safety Patient Satisfaction Patient Experience Quality of Care Clinical Effectiveness Medicine (General) R5-920 Education L
Acceso en línea:	https://doaj.org/article/59a1f4eb987c455a806dfd3f47b2d5ae
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spelling	oai:doaj.org-article:59a1f4eb987c455a806dfd3f47b2d5ae2021-12-03T14:17:59ZUnderstanding Patient Experience: A Course for Residents10.15766/mep_2374-8265.105582374-8265https://doaj.org/article/59a1f4eb987c455a806dfd3f47b2d5ae2017-03-01T00:00:00Zhttp://www.mededportal.org/doi/10.15766/mep_2374-8265.10558https://doaj.org/toc/2374-8265Introduction A 4-hour curriculum was developed to provide residents with information about the concepts of patient satisfaction and experience. The course focuses on the competencies of professionalism and interpersonal and communication skills. It is designed to allow participants to reflect on current knowledge of the patient experience and service principles and to develop a greater appreciation of these concepts’ utility and importance to everyday work. Methods Thirty-two residents in 2015 and nine incoming residents in 2016 participated in weekly hour-long sessions over 4 weeks. The curriculum also included an optional fifth component, in which patient satisfaction data were provided to the residents. Residents participated in pre- and postcurriculum survey assessments regarding their awareness of concepts involving patient experience. Results Preliminary results suggested that residents found the curriculum beneficial and that it helped to increase their understanding of the relevance of patient satisfaction and experience education to their practice. Quarterly feedback from patient surveys was provided to residents, identifying strengths and opportunities for improvement. Discussion Given the growing importance and utilization of patient satisfaction surveys, residents participated in this educational intervention to determine if a novel curriculum and proactive approach to resident understanding and utilization of satisfaction data could result in increased patient satisfaction with resident interactions. The study is ongoing and longitudinal, with initial results encouraging.Julie NiedermierAssociation of American Medical CollegesarticleSafetyPatient SatisfactionPatient ExperienceQuality of CareClinical EffectivenessMedicine (General)R5-920EducationLENMedEdPORTAL, Vol 13 (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	Safety Patient Satisfaction Patient Experience Quality of Care Clinical Effectiveness Medicine (General) R5-920 Education L
spellingShingle	Safety Patient Satisfaction Patient Experience Quality of Care Clinical Effectiveness Medicine (General) R5-920 Education L Julie Niedermier Understanding Patient Experience: A Course for Residents
description	Introduction A 4-hour curriculum was developed to provide residents with information about the concepts of patient satisfaction and experience. The course focuses on the competencies of professionalism and interpersonal and communication skills. It is designed to allow participants to reflect on current knowledge of the patient experience and service principles and to develop a greater appreciation of these concepts’ utility and importance to everyday work. Methods Thirty-two residents in 2015 and nine incoming residents in 2016 participated in weekly hour-long sessions over 4 weeks. The curriculum also included an optional fifth component, in which patient satisfaction data were provided to the residents. Residents participated in pre- and postcurriculum survey assessments regarding their awareness of concepts involving patient experience. Results Preliminary results suggested that residents found the curriculum beneficial and that it helped to increase their understanding of the relevance of patient satisfaction and experience education to their practice. Quarterly feedback from patient surveys was provided to residents, identifying strengths and opportunities for improvement. Discussion Given the growing importance and utilization of patient satisfaction surveys, residents participated in this educational intervention to determine if a novel curriculum and proactive approach to resident understanding and utilization of satisfaction data could result in increased patient satisfaction with resident interactions. The study is ongoing and longitudinal, with initial results encouraging.
format	article
author	Julie Niedermier
author_facet	Julie Niedermier
author_sort	Julie Niedermier
title	Understanding Patient Experience: A Course for Residents
title_short	Understanding Patient Experience: A Course for Residents
title_full	Understanding Patient Experience: A Course for Residents
title_fullStr	Understanding Patient Experience: A Course for Residents
title_full_unstemmed	Understanding Patient Experience: A Course for Residents
title_sort	understanding patient experience: a course for residents
publisher	Association of American Medical Colleges
publishDate	2017
url	https://doaj.org/article/59a1f4eb987c455a806dfd3f47b2d5ae
work_keys_str_mv	AT julieniedermier understandingpatientexperienceacourseforresidents
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Understanding Patient Experience: A Course for Residents

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