Using UX research techniques to explore how Computing undergraduates understand and use library and student guidance services

This collaborative project, between the library and student guidance services at a medium-sized UK university, used qualitative User Experience (UX) techniques to explore Computing undergraduates’ experiences of support services. The research found that most students struggled with academic skills,...

Descripción completa

Guardado en:
Detalles Bibliográficos
Autores principales: Laura Woods, Richard Dockery, Alison Sharman
Formato: article
Lenguaje:EN
Publicado: Association for Learning Development in Higher Education (ALDinHE) 2019
Materias:
Acceso en línea:https://doaj.org/article/5a8f8ca0886c4519b420e34fe0609a84
Etiquetas: Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
Descripción
Sumario:This collaborative project, between the library and student guidance services at a medium-sized UK university, used qualitative User Experience (UX) techniques to explore Computing undergraduates’ experiences of support services. The research found that most students struggled with academic skills, and felt they had lacked support in developing academic literacies. Students were often unaware of support services available from student guidance and the library. Many struggled to balance studying with work, commuting, or family life. Lack of time due to external commitments may be a barrier to accessing support services. This research project has suggested several avenues for future research, including a larger-scale study to investigate demographic categories such as mature students and overseas students, and an exploration of the needs of commuter students.