Using UX research techniques to explore how Computing undergraduates understand and use library and student guidance services

This collaborative project, between the library and student guidance services at a medium-sized UK university, used qualitative User Experience (UX) techniques to explore Computing undergraduates’ experiences of support services. The research found that most students struggled with academic skills,...

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Autores principales:	Laura Woods, Richard Dockery, Alison Sharman
Formato:	article
Lenguaje:	EN
Publicado:	Association for Learning Development in Higher Education (ALDinHE) 2019
Materias:	academic skills teaching cross-team collaboration support services user experience Theory and practice of education LB5-3640
Acceso en línea:	https://doaj.org/article/5a8f8ca0886c4519b420e34fe0609a84
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id	oai:doaj.org-article:5a8f8ca0886c4519b420e34fe0609a84
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spelling	oai:doaj.org-article:5a8f8ca0886c4519b420e34fe0609a842021-11-29T14:02:27ZUsing UX research techniques to explore how Computing undergraduates understand and use library and student guidance services10.47408/jldhe.v0i16.5011759-667Xhttps://doaj.org/article/5a8f8ca0886c4519b420e34fe0609a842019-12-01T00:00:00Zhttps://repl.gianfj.com/index.php/jldhe/article/view/501https://doaj.org/toc/1759-667X This collaborative project, between the library and student guidance services at a medium-sized UK university, used qualitative User Experience (UX) techniques to explore Computing undergraduates’ experiences of support services. The research found that most students struggled with academic skills, and felt they had lacked support in developing academic literacies. Students were often unaware of support services available from student guidance and the library. Many struggled to balance studying with work, commuting, or family life. Lack of time due to external commitments may be a barrier to accessing support services. This research project has suggested several avenues for future research, including a larger-scale study to investigate demographic categories such as mature students and overseas students, and an exploration of the needs of commuter students. Laura WoodsRichard DockeryAlison SharmanAssociation for Learning Development in Higher Education (ALDinHE)articleacademic skills teachingcross-team collaborationsupport servicesuser experienceTheory and practice of educationLB5-3640ENJournal of Learning Development in Higher Education, Iss 16 (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	academic skills teaching cross-team collaboration support services user experience Theory and practice of education LB5-3640
spellingShingle	academic skills teaching cross-team collaboration support services user experience Theory and practice of education LB5-3640 Laura Woods Richard Dockery Alison Sharman Using UX research techniques to explore how Computing undergraduates understand and use library and student guidance services
description	This collaborative project, between the library and student guidance services at a medium-sized UK university, used qualitative User Experience (UX) techniques to explore Computing undergraduates’ experiences of support services. The research found that most students struggled with academic skills, and felt they had lacked support in developing academic literacies. Students were often unaware of support services available from student guidance and the library. Many struggled to balance studying with work, commuting, or family life. Lack of time due to external commitments may be a barrier to accessing support services. This research project has suggested several avenues for future research, including a larger-scale study to investigate demographic categories such as mature students and overseas students, and an exploration of the needs of commuter students.
format	article
author	Laura Woods Richard Dockery Alison Sharman
author_facet	Laura Woods Richard Dockery Alison Sharman
author_sort	Laura Woods
title	Using UX research techniques to explore how Computing undergraduates understand and use library and student guidance services
title_short	Using UX research techniques to explore how Computing undergraduates understand and use library and student guidance services
title_full	Using UX research techniques to explore how Computing undergraduates understand and use library and student guidance services
title_fullStr	Using UX research techniques to explore how Computing undergraduates understand and use library and student guidance services
title_full_unstemmed	Using UX research techniques to explore how Computing undergraduates understand and use library and student guidance services
title_sort	using ux research techniques to explore how computing undergraduates understand and use library and student guidance services
publisher	Association for Learning Development in Higher Education (ALDinHE)
publishDate	2019
url	https://doaj.org/article/5a8f8ca0886c4519b420e34fe0609a84
work_keys_str_mv	AT laurawoods usinguxresearchtechniquestoexplorehowcomputingundergraduatesunderstandanduselibraryandstudentguidanceservices AT richarddockery usinguxresearchtechniquestoexplorehowcomputingundergraduatesunderstandanduselibraryandstudentguidanceservices AT alisonsharman usinguxresearchtechniquestoexplorehowcomputingundergraduatesunderstandanduselibraryandstudentguidanceservices
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Using UX research techniques to explore how Computing undergraduates understand and use library and student guidance services

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