The effect of banking services on the business performance of bank agents in Kenya

Agency banking is a relatively new banking concept introduced in Kenya in 2010 by the Central Bank of Kenya (CBK), the main objective being to increase financial services outreach and promote financial inclusion of the unbanked and under-banked population. The current study, based on agency theory,...

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Autores principales:	K. Gitonga Margaret, N. Kiraka Ruth
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2019
Materias:	agency banking business performance kenya financial inclusion Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/5c09dd45ab684b3b873be05d0f109772
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id	oai:doaj.org-article:5c09dd45ab684b3b873be05d0f109772
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spelling	oai:doaj.org-article:5c09dd45ab684b3b873be05d0f1097722021-12-02T16:09:31ZThe effect of banking services on the business performance of bank agents in Kenya2331-197510.1080/23311975.2019.1684420https://doaj.org/article/5c09dd45ab684b3b873be05d0f1097722019-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2019.1684420https://doaj.org/toc/2331-1975Agency banking is a relatively new banking concept introduced in Kenya in 2010 by the Central Bank of Kenya (CBK), the main objective being to increase financial services outreach and promote financial inclusion of the unbanked and under-banked population. The current study, based on agency theory, sought to assess the effect of banking services on the business performance of bank agents in Kenya from an entrepreneurial perspective. A quantitative research survey design was adopted for the study, and questionnaires were used for data collection. A sample of 384 respondents from three constituencies in Nairobi (Roysambu, Kasarani and Kamukunji) participated in the study. Both descriptive and inferential statistics were used to analyse data. Findings revealed that while there was growth in business turnover per month for agents after signing up for agency banking, this was only true for those with a turnover of above Kshs. 150,000. The study recommends that other entrepreneurs should consider being banks agents, while the existing ones should increase their capital to reap the most from agency banking.K. Gitonga MargaretN. Kiraka RuthTaylor & Francis Grouparticleagency bankingbusiness performancekenyafinancial inclusionBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 6, Iss 1 (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	agency banking business performance kenya financial inclusion Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	agency banking business performance kenya financial inclusion Business HF5001-6182 Management. Industrial management HD28-70 K. Gitonga Margaret N. Kiraka Ruth The effect of banking services on the business performance of bank agents in Kenya
description	Agency banking is a relatively new banking concept introduced in Kenya in 2010 by the Central Bank of Kenya (CBK), the main objective being to increase financial services outreach and promote financial inclusion of the unbanked and under-banked population. The current study, based on agency theory, sought to assess the effect of banking services on the business performance of bank agents in Kenya from an entrepreneurial perspective. A quantitative research survey design was adopted for the study, and questionnaires were used for data collection. A sample of 384 respondents from three constituencies in Nairobi (Roysambu, Kasarani and Kamukunji) participated in the study. Both descriptive and inferential statistics were used to analyse data. Findings revealed that while there was growth in business turnover per month for agents after signing up for agency banking, this was only true for those with a turnover of above Kshs. 150,000. The study recommends that other entrepreneurs should consider being banks agents, while the existing ones should increase their capital to reap the most from agency banking.
format	article
author	K. Gitonga Margaret N. Kiraka Ruth
author_facet	K. Gitonga Margaret N. Kiraka Ruth
author_sort	K. Gitonga Margaret
title	The effect of banking services on the business performance of bank agents in Kenya
title_short	The effect of banking services on the business performance of bank agents in Kenya
title_full	The effect of banking services on the business performance of bank agents in Kenya
title_fullStr	The effect of banking services on the business performance of bank agents in Kenya
title_full_unstemmed	The effect of banking services on the business performance of bank agents in Kenya
title_sort	effect of banking services on the business performance of bank agents in kenya
publisher	Taylor & Francis Group
publishDate	2019
url	https://doaj.org/article/5c09dd45ab684b3b873be05d0f109772
work_keys_str_mv	AT kgitongamargaret theeffectofbankingservicesonthebusinessperformanceofbankagentsinkenya AT nkirakaruth theeffectofbankingservicesonthebusinessperformanceofbankagentsinkenya AT kgitongamargaret effectofbankingservicesonthebusinessperformanceofbankagentsinkenya AT nkirakaruth effectofbankingservicesonthebusinessperformanceofbankagentsinkenya
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The effect of banking services on the business performance of bank agents in Kenya

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