Showcasing patient experience and engagement best practices through an innovative forum celebrating patients, families, and multidisciplinary care teams

A platform was designed for interdisciplinary teams to learn from colleagues, patients, and their families, about what creates and sustains positive, lasting impressions from their care team. A forum focused on positive experiences designed to highlight the relationships between patients and care te...

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Autores principales:	Alison Tothy, Sunitha Sastry, Andres Valencia, Mary Kate Springman, Susan Murphy
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	patient experience patient engagement appreciative inquiry best practices Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/5d130e7ede154883b5d52a04548e9f8e
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spelling	oai:doaj.org-article:5d130e7ede154883b5d52a04548e9f8e2021-11-15T04:21:49ZShowcasing patient experience and engagement best practices through an innovative forum celebrating patients, families, and multidisciplinary care teams2372-0247https://doaj.org/article/5d130e7ede154883b5d52a04548e9f8e2016-11-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss2/13https://doaj.org/toc/2372-0247A platform was designed for interdisciplinary teams to learn from colleagues, patients, and their families, about what creates and sustains positive, lasting impressions from their care team. A forum focused on positive experiences designed to highlight the relationships between patients and care teams was utilized. A Best Practices Forum was designed to share methods for generating positive patient experiences across the institution. These quarterly conferences featured patient stories and highlighted best practices such as empathic communications, collaboration, and teamwork used by caregivers throughout the institution. The patient experience team invited various well-performing departments to share best practices, as well as assisted in identifying patients willing to share their healthcare journey in front of an audience of clinical and non-clinical staff. The forum serves as an innovative learning lab using our patients and care team members as instructors of best practices in patient experience and patient engagement.Alison TothySunitha SastryAndres ValenciaMary Kate SpringmanSusan MurphyThe Beryl Institutearticlepatient experiencepatient engagementappreciative inquirybest practicesMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient engagement appreciative inquiry best practices Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient engagement appreciative inquiry best practices Medicine (General) R5-920 Public aspects of medicine RA1-1270 Alison Tothy Sunitha Sastry Andres Valencia Mary Kate Springman Susan Murphy Showcasing patient experience and engagement best practices through an innovative forum celebrating patients, families, and multidisciplinary care teams
description	A platform was designed for interdisciplinary teams to learn from colleagues, patients, and their families, about what creates and sustains positive, lasting impressions from their care team. A forum focused on positive experiences designed to highlight the relationships between patients and care teams was utilized. A Best Practices Forum was designed to share methods for generating positive patient experiences across the institution. These quarterly conferences featured patient stories and highlighted best practices such as empathic communications, collaboration, and teamwork used by caregivers throughout the institution. The patient experience team invited various well-performing departments to share best practices, as well as assisted in identifying patients willing to share their healthcare journey in front of an audience of clinical and non-clinical staff. The forum serves as an innovative learning lab using our patients and care team members as instructors of best practices in patient experience and patient engagement.
format	article
author	Alison Tothy Sunitha Sastry Andres Valencia Mary Kate Springman Susan Murphy
author_facet	Alison Tothy Sunitha Sastry Andres Valencia Mary Kate Springman Susan Murphy
author_sort	Alison Tothy
title	Showcasing patient experience and engagement best practices through an innovative forum celebrating patients, families, and multidisciplinary care teams
title_short	Showcasing patient experience and engagement best practices through an innovative forum celebrating patients, families, and multidisciplinary care teams
title_full	Showcasing patient experience and engagement best practices through an innovative forum celebrating patients, families, and multidisciplinary care teams
title_fullStr	Showcasing patient experience and engagement best practices through an innovative forum celebrating patients, families, and multidisciplinary care teams
title_full_unstemmed	Showcasing patient experience and engagement best practices through an innovative forum celebrating patients, families, and multidisciplinary care teams
title_sort	showcasing patient experience and engagement best practices through an innovative forum celebrating patients, families, and multidisciplinary care teams
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/5d130e7ede154883b5d52a04548e9f8e
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Showcasing patient experience and engagement best practices through an innovative forum celebrating patients, families, and multidisciplinary care teams

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