CUSOMERS SATISFACTION LEVEL AND REVISIT INTENTION ABOUT THERMAL FACILITIES IN YALOVA-ARMUTLU

Thermal tourism facilities play an important role in lifting difficulties caused by aging, desire for health protection and improvement and treatment of some diseases. The fact that the thermal facilities, which are based on very ancient pasts and used as baths in the beginning, have started to be u...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Aslı ALBAYRAK, Erhan ÖRNEK
Formato:	article
Lenguaje:	DE EN FR TR
Publicado:	Fırat University 2019
Materias:	thermal tourism, customer satisfaction, revisit intention, yalova armutlu Social Sciences H Social sciences (General) H1-99
Acceso en línea:	https://doaj.org/article/5dc0edf71feb445792ce5ee408ecc44b
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:5dc0edf71feb445792ce5ee408ecc44b
record_format	dspace
spelling	oai:doaj.org-article:5dc0edf71feb445792ce5ee408ecc44b2021-11-24T09:20:44ZCUSOMERS SATISFACTION LEVEL AND REVISIT INTENTION ABOUT THERMAL FACILITIES IN YALOVA-ARMUTLU2148-416310.9761/JASSS7162https://doaj.org/article/5dc0edf71feb445792ce5ee408ecc44b2019-08-01T00:00:00Zhttps://jasstudies.com/index.jsp?mod=tammetin&makaleadi=999209382_21-Do%C3%A7.%20Dr.%20Asl%C4%B1%20Albayrak.pdf&key=28396https://doaj.org/toc/2148-4163Thermal tourism facilities play an important role in lifting difficulties caused by aging, desire for health protection and improvement and treatment of some diseases. The fact that the thermal facilities, which are based on very ancient pasts and used as baths in the beginning, have started to be used as treatment centers when benefits of health have been understood over time. Today, in the point reached, thermal facilities are used both as a health center and as a center of rest and relaxation. Due to its geological structure, there are many thermal facilities in Turkey that have emerged due to many underground sources. One of the old ones is the Yalova-Armutian term.This survey was conducted in order to state customer satisfaction and customers revisit intention existent Yalova-Armutlu region, according to results give suggestions for increase customer satisfaction, and increase customer revisit intention. Survey technique was utilized from the quantitative research methods. Survey data were collected between dates of 06 January 2017-15 April 2017 from 300 thermal tourist who visit Yalova-Armutlu. For data analysis Factor analysis, Kruskal Wallis H test, Mann Whitney U Test and Regression analysis were used. At the end of the study, ıt has found those facility characteristics and employee behaviors,Aslı ALBAYRAKErhan ÖRNEKFırat Universityarticlethermal tourism, customer satisfaction, revisit intention, yalovaarmutluSocial SciencesHSocial sciences (General)H1-99DEENFRTRJournal of Academic Social Science Studies , Vol 10, Iss 62, Pp 295-315 (2019)
institution	DOAJ
collection	DOAJ
language	DE EN FR TR
topic	thermal tourism, customer satisfaction, revisit intention, yalova armutlu Social Sciences H Social sciences (General) H1-99
spellingShingle	thermal tourism, customer satisfaction, revisit intention, yalova armutlu Social Sciences H Social sciences (General) H1-99 Aslı ALBAYRAK Erhan ÖRNEK CUSOMERS SATISFACTION LEVEL AND REVISIT INTENTION ABOUT THERMAL FACILITIES IN YALOVA-ARMUTLU
description	Thermal tourism facilities play an important role in lifting difficulties caused by aging, desire for health protection and improvement and treatment of some diseases. The fact that the thermal facilities, which are based on very ancient pasts and used as baths in the beginning, have started to be used as treatment centers when benefits of health have been understood over time. Today, in the point reached, thermal facilities are used both as a health center and as a center of rest and relaxation. Due to its geological structure, there are many thermal facilities in Turkey that have emerged due to many underground sources. One of the old ones is the Yalova-Armutian term.This survey was conducted in order to state customer satisfaction and customers revisit intention existent Yalova-Armutlu region, according to results give suggestions for increase customer satisfaction, and increase customer revisit intention. Survey technique was utilized from the quantitative research methods. Survey data were collected between dates of 06 January 2017-15 April 2017 from 300 thermal tourist who visit Yalova-Armutlu. For data analysis Factor analysis, Kruskal Wallis H test, Mann Whitney U Test and Regression analysis were used. At the end of the study, ıt has found those facility characteristics and employee behaviors,
format	article
author	Aslı ALBAYRAK Erhan ÖRNEK
author_facet	Aslı ALBAYRAK Erhan ÖRNEK
author_sort	Aslı ALBAYRAK
title	CUSOMERS SATISFACTION LEVEL AND REVISIT INTENTION ABOUT THERMAL FACILITIES IN YALOVA-ARMUTLU
title_short	CUSOMERS SATISFACTION LEVEL AND REVISIT INTENTION ABOUT THERMAL FACILITIES IN YALOVA-ARMUTLU
title_full	CUSOMERS SATISFACTION LEVEL AND REVISIT INTENTION ABOUT THERMAL FACILITIES IN YALOVA-ARMUTLU
title_fullStr	CUSOMERS SATISFACTION LEVEL AND REVISIT INTENTION ABOUT THERMAL FACILITIES IN YALOVA-ARMUTLU
title_full_unstemmed	CUSOMERS SATISFACTION LEVEL AND REVISIT INTENTION ABOUT THERMAL FACILITIES IN YALOVA-ARMUTLU
title_sort	cusomers satisfaction level and revisit intention about thermal facilities in yalova-armutlu
publisher	Fırat University
publishDate	2019
url	https://doaj.org/article/5dc0edf71feb445792ce5ee408ecc44b
work_keys_str_mv	AT aslıalbayrak cusomerssatisfactionlevelandrevisitintentionaboutthermalfacilitiesinyalovaarmutlu AT erhanornek cusomerssatisfactionlevelandrevisitintentionaboutthermalfacilitiesinyalovaarmutlu
_version_	1718415611779874816

CUSOMERS SATISFACTION LEVEL AND REVISIT INTENTION ABOUT THERMAL FACILITIES IN YALOVA-ARMUTLU

Ejemplares similares