Is this really happening? Family-centered care during COVID-19: People before policy

In the middle of a global pandemic, hospitals created policies for visitor restrictions to reduce the transmission of coronavirus to protect patients and staff and developed protocols allowing only one support person to call the critical care unit for patient updates. Late on a Tuesday afternoon, th...

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Autores principales:	Terri Savino, Karri Crispino
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2020
Materias:	covid-19 communication family-centered care critical care virtual visits family presence visitor restrictions Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/5e548765361c463bbe4d3fec34b6f854
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spelling	oai:doaj.org-article:5e548765361c463bbe4d3fec34b6f8542021-11-15T04:31:20ZIs this really happening? Family-centered care during COVID-19: People before policy2372-0247https://doaj.org/article/5e548765361c463bbe4d3fec34b6f8542020-08-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss2/4https://doaj.org/toc/2372-0247In the middle of a global pandemic, hospitals created policies for visitor restrictions to reduce the transmission of coronavirus to protect patients and staff and developed protocols allowing only one support person to call the critical care unit for patient updates. Late on a Tuesday afternoon, the Manager of Patient Experience received a phone call asking her to call Karri, the wife of one of our patients who was on a ventilator. Karri was struggling with updating her mother-in-law because she was very upset with the news she received, making it difficult to call her husband’s mom. Karri asked the nurse on the phone if her mother-in-law could call in to get updates and was bluntly advised, “No we only allow one family member to call in to get updates.” Although Karri understood the protocol, she wished it had been a different response. This narrative describes the feelings and emotions experienced by Karri, along with what the Middlesex Health did to put <em>people before policy</em> to reduce the suffering for Karri and provide family-centered care. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Terri SavinoKarri CrispinoThe Beryl Institutearticlecovid-19communicationfamily-centered carecritical carevirtual visitsfamily presencevisitor restrictionsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	covid-19 communication family-centered care critical care virtual visits family presence visitor restrictions Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	covid-19 communication family-centered care critical care virtual visits family presence visitor restrictions Medicine (General) R5-920 Public aspects of medicine RA1-1270 Terri Savino Karri Crispino Is this really happening? Family-centered care during COVID-19: People before policy
description	In the middle of a global pandemic, hospitals created policies for visitor restrictions to reduce the transmission of coronavirus to protect patients and staff and developed protocols allowing only one support person to call the critical care unit for patient updates. Late on a Tuesday afternoon, the Manager of Patient Experience received a phone call asking her to call Karri, the wife of one of our patients who was on a ventilator. Karri was struggling with updating her mother-in-law because she was very upset with the news she received, making it difficult to call her husband’s mom. Karri asked the nurse on the phone if her mother-in-law could call in to get updates and was bluntly advised, “No we only allow one family member to call in to get updates.” Although Karri understood the protocol, she wished it had been a different response. This narrative describes the feelings and emotions experienced by Karri, along with what the Middlesex Health did to put <em>people before policy</em> to reduce the suffering for Karri and provide family-centered care. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Terri Savino Karri Crispino
author_facet	Terri Savino Karri Crispino
author_sort	Terri Savino
title	Is this really happening? Family-centered care during COVID-19: People before policy
title_short	Is this really happening? Family-centered care during COVID-19: People before policy
title_full	Is this really happening? Family-centered care during COVID-19: People before policy
title_fullStr	Is this really happening? Family-centered care during COVID-19: People before policy
title_full_unstemmed	Is this really happening? Family-centered care during COVID-19: People before policy
title_sort	is this really happening? family-centered care during covid-19: people before policy
publisher	The Beryl Institute
publishDate	2020
url	https://doaj.org/article/5e548765361c463bbe4d3fec34b6f854
work_keys_str_mv	AT terrisavino isthisreallyhappeningfamilycenteredcareduringcovid19peoplebeforepolicy AT karricrispino isthisreallyhappeningfamilycenteredcareduringcovid19peoplebeforepolicy
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Is this really happening? Family-centered care during COVID-19: People before policy

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