Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011

In order to assess consistency across quality measures for Untied States hospitals, this paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute-care hospitals in fourteen states to analyze patt...

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Autores principales:	Emily Johnston, Kenton Johnston, Jaeyong Bae, Jason Hockenberry, Arnold Milstein, Edmund Becker
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	patient hospital experience hospital quality of care patient satisfaction value-based purchasing hcahps affordable care act Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/5e8098ba34974c54a4f5312a510f45cb
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spelling	oai:doaj.org-article:5e8098ba34974c54a4f5312a510f45cb2021-11-15T04:21:38ZImpact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-20112372-0247https://doaj.org/article/5e8098ba34974c54a4f5312a510f45cb2016-04-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss1/11https://doaj.org/toc/2372-0247In order to assess consistency across quality measures for Untied States hospitals, this paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute-care hospitals in fourteen states to analyze patterns in hospital-reported patient experience-of-care scores by diagnosis-specific process and outcome measures for acute myocardial infarction, heart failure, and pneumonia. We also evaluate how scores have changed over the three-year period. We find significant differences in patient experience-of-care scores for 195 out of 230 relationships between HCAHPS patient experience-of-care scores and 23 diagnosis-specific process and outcomes measures. We find nearly no significant differences in changes in scores from 2009-2011 (8 out of 230) when comparing the same experience-of-care and diagnosis-specific quality measures. For the majority of measures, high scores on the quality metrics were associated with high patient experience-of-care scores.Emily JohnstonKenton JohnstonJaeyong BaeJason HockenberryArnold MilsteinEdmund BeckerThe Beryl Institutearticlepatient hospital experiencehospital quality of carepatient satisfactionvalue-based purchasinghcahpsaffordable care actMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient hospital experience hospital quality of care patient satisfaction value-based purchasing hcahps affordable care act Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient hospital experience hospital quality of care patient satisfaction value-based purchasing hcahps affordable care act Medicine (General) R5-920 Public aspects of medicine RA1-1270 Emily Johnston Kenton Johnston Jaeyong Bae Jason Hockenberry Arnold Milstein Edmund Becker Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
description	In order to assess consistency across quality measures for Untied States hospitals, this paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute-care hospitals in fourteen states to analyze patterns in hospital-reported patient experience-of-care scores by diagnosis-specific process and outcome measures for acute myocardial infarction, heart failure, and pneumonia. We also evaluate how scores have changed over the three-year period. We find significant differences in patient experience-of-care scores for 195 out of 230 relationships between HCAHPS patient experience-of-care scores and 23 diagnosis-specific process and outcomes measures. We find nearly no significant differences in changes in scores from 2009-2011 (8 out of 230) when comparing the same experience-of-care and diagnosis-specific quality measures. For the majority of measures, high scores on the quality metrics were associated with high patient experience-of-care scores.
format	article
author	Emily Johnston Kenton Johnston Jaeyong Bae Jason Hockenberry Arnold Milstein Edmund Becker
author_facet	Emily Johnston Kenton Johnston Jaeyong Bae Jason Hockenberry Arnold Milstein Edmund Becker
author_sort	Emily Johnston
title	Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
title_short	Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
title_full	Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
title_fullStr	Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
title_full_unstemmed	Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
title_sort	impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: evidence from 14 states, 2009-2011
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/5e8098ba34974c54a4f5312a510f45cb
work_keys_str_mv	AT emilyjohnston impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT kentonjohnston impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT jaeyongbae impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT jasonhockenberry impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT arnoldmilstein impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT edmundbecker impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011
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Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011

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