Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
In order to assess consistency across quality measures for Untied States hospitals, this paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute-care hospitals in fourteen states to analyze patt...
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The Beryl Institute
2016
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oai:doaj.org-article:5e8098ba34974c54a4f5312a510f45cb2021-11-15T04:21:38ZImpact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-20112372-0247https://doaj.org/article/5e8098ba34974c54a4f5312a510f45cb2016-04-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss1/11https://doaj.org/toc/2372-0247In order to assess consistency across quality measures for Untied States hospitals, this paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute-care hospitals in fourteen states to analyze patterns in hospital-reported patient experience-of-care scores by diagnosis-specific process and outcome measures for acute myocardial infarction, heart failure, and pneumonia. We also evaluate how scores have changed over the three-year period. We find significant differences in patient experience-of-care scores for 195 out of 230 relationships between HCAHPS patient experience-of-care scores and 23 diagnosis-specific process and outcomes measures. We find nearly no significant differences in changes in scores from 2009-2011 (8 out of 230) when comparing the same experience-of-care and diagnosis-specific quality measures. For the majority of measures, high scores on the quality metrics were associated with high patient experience-of-care scores.Emily JohnstonKenton JohnstonJaeyong BaeJason HockenberryArnold MilsteinEdmund BeckerThe Beryl Institutearticlepatient hospital experiencehospital quality of carepatient satisfactionvalue-based purchasinghcahpsaffordable care actMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016) |
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patient hospital experience hospital quality of care patient satisfaction value-based purchasing hcahps affordable care act Medicine (General) R5-920 Public aspects of medicine RA1-1270 |
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patient hospital experience hospital quality of care patient satisfaction value-based purchasing hcahps affordable care act Medicine (General) R5-920 Public aspects of medicine RA1-1270 Emily Johnston Kenton Johnston Jaeyong Bae Jason Hockenberry Arnold Milstein Edmund Becker Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011 |
description |
In order to assess consistency across quality measures for Untied States hospitals, this paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute-care hospitals in fourteen states to analyze patterns in hospital-reported patient experience-of-care scores by diagnosis-specific process and outcome measures for acute myocardial infarction, heart failure, and pneumonia. We also evaluate how scores have changed over the three-year period. We find significant differences in patient experience-of-care scores for 195 out of 230 relationships between HCAHPS patient experience-of-care scores and 23 diagnosis-specific process and outcomes measures. We find nearly no significant differences in changes in scores from 2009-2011 (8 out of 230) when comparing the same experience-of-care and diagnosis-specific quality measures. For the majority of measures, high scores on the quality metrics were associated with high patient experience-of-care scores. |
format |
article |
author |
Emily Johnston Kenton Johnston Jaeyong Bae Jason Hockenberry Arnold Milstein Edmund Becker |
author_facet |
Emily Johnston Kenton Johnston Jaeyong Bae Jason Hockenberry Arnold Milstein Edmund Becker |
author_sort |
Emily Johnston |
title |
Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011 |
title_short |
Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011 |
title_full |
Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011 |
title_fullStr |
Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011 |
title_full_unstemmed |
Impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: Evidence from 14 states, 2009-2011 |
title_sort |
impact of hospital diagnosis-specific quality measures on patients’ experience of hospital care: evidence from 14 states, 2009-2011 |
publisher |
The Beryl Institute |
publishDate |
2016 |
url |
https://doaj.org/article/5e8098ba34974c54a4f5312a510f45cb |
work_keys_str_mv |
AT emilyjohnston impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT kentonjohnston impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT jaeyongbae impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT jasonhockenberry impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT arnoldmilstein impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT edmundbecker impactofhospitaldiagnosisspecificqualitymeasuresonpatientsexperienceofhospitalcareevidencefrom14states20092011 |
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