Activité du manager de réception à l’épreuve de la digitalisation : cas d’un projet d’accueil en mobilité dans une chaîne hôtelière internationale
The article explores the activity of the front office manager (FOM) in the context of the digitalization in three hotels of an international hotel chain. The methodology allowed us to analyze the FOM’s activity on two levels: his activity as part of his daily management duties in a digitized environ...
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| Main Authors: | , , |
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| Format: | article |
| Language: | EN FR |
| Published: |
Association Recherche et Pratique sur les Activités
2021
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| Subjects: | |
| Online Access: | https://doaj.org/article/5e9ba2c4d1f24c3bb616645b6486ad13 |
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