Remote Patient Monitoring Program for COVID-19 Patients Following Hospital Discharge: A Cross-Sectional Study
Background: The COVID-19 pandemic created an urgent need to act to reduce the spread of the virus and alleviate congestion from healthcare services, protect healthcare providers, and help them maintain satisfactory quality and safety of care. Remote COVID-19 monitoring platforms emerged as potential...
Guardado en:
| Autores principales: | , , , , , , , , , |
|---|---|
| Formato: | article |
| Lenguaje: | EN |
| Publicado: |
Frontiers Media S.A.
2021
|
| Materias: | |
| Acceso en línea: | https://doaj.org/article/642d05fd715c41a5abe04d115fc52779 |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
| id |
oai:doaj.org-article:642d05fd715c41a5abe04d115fc52779 |
|---|---|
| record_format |
dspace |
| spelling |
oai:doaj.org-article:642d05fd715c41a5abe04d115fc527792021-11-08T05:51:42ZRemote Patient Monitoring Program for COVID-19 Patients Following Hospital Discharge: A Cross-Sectional Study2673-253X10.3389/fdgth.2021.721044https://doaj.org/article/642d05fd715c41a5abe04d115fc527792021-11-01T00:00:00Zhttps://www.frontiersin.org/articles/10.3389/fdgth.2021.721044/fullhttps://doaj.org/toc/2673-253XBackground: The COVID-19 pandemic created an urgent need to act to reduce the spread of the virus and alleviate congestion from healthcare services, protect healthcare providers, and help them maintain satisfactory quality and safety of care. Remote COVID-19 monitoring platforms emerged as potential solutions.Objective: The purpose of this study was to evaluate the capacity and contribution of two different platforms used to remotely monitor patients with COVID-19 to maintain quality, safety, and patient engagement in care, as well as their acceptability, usefulness, and user-friendliness from the user's perspective. The first platform is focused on telecare phone calls (Telecare-Covid), and the second is a telemonitoring app (CareSimple-Covid).Methods: We performed a cross-sectional study. The data were collected through a phone survey from May to August 2020. Data were analyzed using descriptive statistics and t-test analysis. Participants' responses and comments on open-ended questions were analyzed using content analysis to identify certain issues and challenges and potential avenues for improving the platforms.Results: Fifty one patients participated in the study. Eighteen participants used the CareSimple-Covid platform and 33 participants used the Telecare-Covid platform. Overall, the satisfaction rate for quality and safety of care for the two platforms was 80%. Over 88% of the users on each platform considered the platforms' services to be engaging, useful, user-friendly, and appropriate to their needs. The survey identified a few significant differences in users' perceptions of each platform: empathy toward users and the quality and safety of the care received were rated significantly higher on the CareSimple-Covid platform than on the Telecare-Covid platform. Users appreciated four aspects of these telehealth approaches: (1) the ease of access to services and the availability of care team members; (2) the user-friendliness of the platforms; (3) the continuity of care provided, and (4) the wide range of services delivered. Users identified some technical limitations and raised certain issues, such as the importance of maintaining human contact, data security, and confidentiality. Improvement suggestions include promoting access to connected devices; enhancing communications between institutions, healthcare users, and the public on confidentiality and personal data protection standards; and integrating a participatory approach to telehealth platform development and deployment efforts.Conclusion: This study provides preliminary evidence that the two remote monitoring platforms are well-received by users, with very few significant differences between them concerning users' experiences and views. This type of program could be considered for use in a post-pandemic era and for other post-hospitalization clienteles. To maximize efficiency, the areas for improvement and the issues identified should be addressed with a patient-centered approach.Khayreddine BouabidaKhayreddine BouabidaKathy MalasKathy MalasKathy MalasAnnie TalbotAnnie TalbotMarie-Ève DesrosiersMarie-Ève DesrosiersFrédéric LavoieFrédéric LavoieBertrand LebouchéBertrand LebouchéMelissa TaguemoutMelissa TaguemoutEdmond RafieEdmond RafieDavid LessardDavid LessardMarie-Pascale PomeyMarie-Pascale PomeyMarie-Pascale PomeyMarie-Pascale PomeyFrontiers Media S.A.articleCOVID-19remote patient monitoringtelehealthtelemonitoringuser experienceevaluationMedicineRPublic aspects of medicineRA1-1270Electronic computers. Computer scienceQA75.5-76.95ENFrontiers in Digital Health, Vol 3 (2021) |
| institution |
DOAJ |
| collection |
DOAJ |
| language |
EN |
| topic |
COVID-19 remote patient monitoring telehealth telemonitoring user experience evaluation Medicine R Public aspects of medicine RA1-1270 Electronic computers. Computer science QA75.5-76.95 |
| spellingShingle |
COVID-19 remote patient monitoring telehealth telemonitoring user experience evaluation Medicine R Public aspects of medicine RA1-1270 Electronic computers. Computer science QA75.5-76.95 Khayreddine Bouabida Khayreddine Bouabida Kathy Malas Kathy Malas Kathy Malas Annie Talbot Annie Talbot Marie-Ève Desrosiers Marie-Ève Desrosiers Frédéric Lavoie Frédéric Lavoie Bertrand Lebouché Bertrand Lebouché Melissa Taguemout Melissa Taguemout Edmond Rafie Edmond Rafie David Lessard David Lessard Marie-Pascale Pomey Marie-Pascale Pomey Marie-Pascale Pomey Marie-Pascale Pomey Remote Patient Monitoring Program for COVID-19 Patients Following Hospital Discharge: A Cross-Sectional Study |
| description |
Background: The COVID-19 pandemic created an urgent need to act to reduce the spread of the virus and alleviate congestion from healthcare services, protect healthcare providers, and help them maintain satisfactory quality and safety of care. Remote COVID-19 monitoring platforms emerged as potential solutions.Objective: The purpose of this study was to evaluate the capacity and contribution of two different platforms used to remotely monitor patients with COVID-19 to maintain quality, safety, and patient engagement in care, as well as their acceptability, usefulness, and user-friendliness from the user's perspective. The first platform is focused on telecare phone calls (Telecare-Covid), and the second is a telemonitoring app (CareSimple-Covid).Methods: We performed a cross-sectional study. The data were collected through a phone survey from May to August 2020. Data were analyzed using descriptive statistics and t-test analysis. Participants' responses and comments on open-ended questions were analyzed using content analysis to identify certain issues and challenges and potential avenues for improving the platforms.Results: Fifty one patients participated in the study. Eighteen participants used the CareSimple-Covid platform and 33 participants used the Telecare-Covid platform. Overall, the satisfaction rate for quality and safety of care for the two platforms was 80%. Over 88% of the users on each platform considered the platforms' services to be engaging, useful, user-friendly, and appropriate to their needs. The survey identified a few significant differences in users' perceptions of each platform: empathy toward users and the quality and safety of the care received were rated significantly higher on the CareSimple-Covid platform than on the Telecare-Covid platform. Users appreciated four aspects of these telehealth approaches: (1) the ease of access to services and the availability of care team members; (2) the user-friendliness of the platforms; (3) the continuity of care provided, and (4) the wide range of services delivered. Users identified some technical limitations and raised certain issues, such as the importance of maintaining human contact, data security, and confidentiality. Improvement suggestions include promoting access to connected devices; enhancing communications between institutions, healthcare users, and the public on confidentiality and personal data protection standards; and integrating a participatory approach to telehealth platform development and deployment efforts.Conclusion: This study provides preliminary evidence that the two remote monitoring platforms are well-received by users, with very few significant differences between them concerning users' experiences and views. This type of program could be considered for use in a post-pandemic era and for other post-hospitalization clienteles. To maximize efficiency, the areas for improvement and the issues identified should be addressed with a patient-centered approach. |
| format |
article |
| author |
Khayreddine Bouabida Khayreddine Bouabida Kathy Malas Kathy Malas Kathy Malas Annie Talbot Annie Talbot Marie-Ève Desrosiers Marie-Ève Desrosiers Frédéric Lavoie Frédéric Lavoie Bertrand Lebouché Bertrand Lebouché Melissa Taguemout Melissa Taguemout Edmond Rafie Edmond Rafie David Lessard David Lessard Marie-Pascale Pomey Marie-Pascale Pomey Marie-Pascale Pomey Marie-Pascale Pomey |
| author_facet |
Khayreddine Bouabida Khayreddine Bouabida Kathy Malas Kathy Malas Kathy Malas Annie Talbot Annie Talbot Marie-Ève Desrosiers Marie-Ève Desrosiers Frédéric Lavoie Frédéric Lavoie Bertrand Lebouché Bertrand Lebouché Melissa Taguemout Melissa Taguemout Edmond Rafie Edmond Rafie David Lessard David Lessard Marie-Pascale Pomey Marie-Pascale Pomey Marie-Pascale Pomey Marie-Pascale Pomey |
| author_sort |
Khayreddine Bouabida |
| title |
Remote Patient Monitoring Program for COVID-19 Patients Following Hospital Discharge: A Cross-Sectional Study |
| title_short |
Remote Patient Monitoring Program for COVID-19 Patients Following Hospital Discharge: A Cross-Sectional Study |
| title_full |
Remote Patient Monitoring Program for COVID-19 Patients Following Hospital Discharge: A Cross-Sectional Study |
| title_fullStr |
Remote Patient Monitoring Program for COVID-19 Patients Following Hospital Discharge: A Cross-Sectional Study |
| title_full_unstemmed |
Remote Patient Monitoring Program for COVID-19 Patients Following Hospital Discharge: A Cross-Sectional Study |
| title_sort |
remote patient monitoring program for covid-19 patients following hospital discharge: a cross-sectional study |
| publisher |
Frontiers Media S.A. |
| publishDate |
2021 |
| url |
https://doaj.org/article/642d05fd715c41a5abe04d115fc52779 |
| work_keys_str_mv |
AT khayreddinebouabida remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT khayreddinebouabida remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT kathymalas remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT kathymalas remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT kathymalas remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT annietalbot remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT annietalbot remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT marieevedesrosiers remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT marieevedesrosiers remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT fredericlavoie remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT fredericlavoie remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT bertrandlebouche remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT bertrandlebouche remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT melissataguemout remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT melissataguemout remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT edmondrafie remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT edmondrafie remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT davidlessard remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT davidlessard remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT mariepascalepomey remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT mariepascalepomey remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT mariepascalepomey remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy AT mariepascalepomey remotepatientmonitoringprogramforcovid19patientsfollowinghospitaldischargeacrosssectionalstudy |
| _version_ |
1718442913767096320 |