Job satisfaction and organizational citizenship behaviour of employees in companies in the Republic of Serbia

Organizational citizenship behaviour is a form of employees' behaviour where employees go beyond their formal duties required by job description. Despite the fact that this form of behaviour is not recognized or accepted by the reward system, employees are ready to put in an extra effort in ord...

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Autores principales:	Đorđević Biljana, Ivanović-Đukić Maja, Lepojević Vinko, Milanović Sandra
Formato:	article
Lenguaje:	EN
Publicado:	University of Novi Sad - Faculty of Economics, Subotica 2021
Materias:	job satisfaction organizational citizenship behaviour employees company Production management. Operations management TS155-194 Personnel management. Employment management HF5549-5549.5
Acceso en línea:	https://doaj.org/article/64814d8d22c94e4289e645c34304fb2a
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spelling	oai:doaj.org-article:64814d8d22c94e4289e645c34304fb2a2021-12-05T21:34:15ZJob satisfaction and organizational citizenship behaviour of employees in companies in the Republic of Serbia1821-34482334-619110.5937/StraMan2103061Dhttps://doaj.org/article/64814d8d22c94e4289e645c34304fb2a2021-01-01T00:00:00Zhttps://scindeks-clanci.ceon.rs/data/pdf/1821-3448/2021/1821-34482103061Q.pdfhttps://doaj.org/toc/1821-3448https://doaj.org/toc/2334-6191Organizational citizenship behaviour is a form of employees' behaviour where employees go beyond their formal duties required by job description. Despite the fact that this form of behaviour is not recognized or accepted by the reward system, employees are ready to put in an extra effort in order to achieve organizational goals. However, the readiness of employees to manifest this form of behaviour is not completely unconditional. Numerous empirical studies suggest that such behaviour can be encouraged by employees' job satisfaction, fulfilment of their psychological contract, perception of a high level of organizational justice in the company, support provided to them, etc. Having in mind the importance of this form of employees' behaviour, precisely from the point of view of employers, as well as the factors that influence it, this paper examines the impact of employees' job satisfaction on the level of their organizational citizenship behaviour on the example of the companies in Serbia. The paper starts with three hypotheses. The first and second hypotheses are that employees in companies in Serbia are satisfied with their jobs and that they demonstrate organizational citizenship behaviour. These assumptions were tested using the t-test. The third hypothesis is that employees' satisfaction with their job has a positive effect on their organizational citizenship behaviour. In order to test this hypothesis, methods of correlation and multiple regression analysis were used. The analysis is based on data obtained by primary research realized during 2019. In the research, 244 employees participated. The research showed that there is a positive relationship between respondents' job satisfaction and organizational citizenship behaviour, as well as the positive impact of job satisfaction on organizational citizenship behaviour of employees. This paper's contribution is twofold. First, it provides empirical data regarding the job satisfaction and organizational citizenship behaviour of employees in companies in Serbia. Second, it adds to the existing literature from this field by proposing strategies for increasing the employees' job satisfaction, which will lead to increasing the employees' willingness to manifest organizational citizenship behaviour.Đorđević BiljanaIvanović-Đukić MajaLepojević VinkoMilanović SandraUniversity of Novi Sad - Faculty of Economics, Suboticaarticlejob satisfactionorganizational citizenship behaviouremployeescompanyProduction management. Operations managementTS155-194Personnel management. Employment managementHF5549-5549.5ENStrategic Management, Vol 26, Iss 3, Pp 61-71 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	job satisfaction organizational citizenship behaviour employees company Production management. Operations management TS155-194 Personnel management. Employment management HF5549-5549.5
spellingShingle	job satisfaction organizational citizenship behaviour employees company Production management. Operations management TS155-194 Personnel management. Employment management HF5549-5549.5 Đorđević Biljana Ivanović-Đukić Maja Lepojević Vinko Milanović Sandra Job satisfaction and organizational citizenship behaviour of employees in companies in the Republic of Serbia
description	Organizational citizenship behaviour is a form of employees' behaviour where employees go beyond their formal duties required by job description. Despite the fact that this form of behaviour is not recognized or accepted by the reward system, employees are ready to put in an extra effort in order to achieve organizational goals. However, the readiness of employees to manifest this form of behaviour is not completely unconditional. Numerous empirical studies suggest that such behaviour can be encouraged by employees' job satisfaction, fulfilment of their psychological contract, perception of a high level of organizational justice in the company, support provided to them, etc. Having in mind the importance of this form of employees' behaviour, precisely from the point of view of employers, as well as the factors that influence it, this paper examines the impact of employees' job satisfaction on the level of their organizational citizenship behaviour on the example of the companies in Serbia. The paper starts with three hypotheses. The first and second hypotheses are that employees in companies in Serbia are satisfied with their jobs and that they demonstrate organizational citizenship behaviour. These assumptions were tested using the t-test. The third hypothesis is that employees' satisfaction with their job has a positive effect on their organizational citizenship behaviour. In order to test this hypothesis, methods of correlation and multiple regression analysis were used. The analysis is based on data obtained by primary research realized during 2019. In the research, 244 employees participated. The research showed that there is a positive relationship between respondents' job satisfaction and organizational citizenship behaviour, as well as the positive impact of job satisfaction on organizational citizenship behaviour of employees. This paper's contribution is twofold. First, it provides empirical data regarding the job satisfaction and organizational citizenship behaviour of employees in companies in Serbia. Second, it adds to the existing literature from this field by proposing strategies for increasing the employees' job satisfaction, which will lead to increasing the employees' willingness to manifest organizational citizenship behaviour.
format	article
author	Đorđević Biljana Ivanović-Đukić Maja Lepojević Vinko Milanović Sandra
author_facet	Đorđević Biljana Ivanović-Đukić Maja Lepojević Vinko Milanović Sandra
author_sort	Đorđević Biljana
title	Job satisfaction and organizational citizenship behaviour of employees in companies in the Republic of Serbia
title_short	Job satisfaction and organizational citizenship behaviour of employees in companies in the Republic of Serbia
title_full	Job satisfaction and organizational citizenship behaviour of employees in companies in the Republic of Serbia
title_fullStr	Job satisfaction and organizational citizenship behaviour of employees in companies in the Republic of Serbia
title_full_unstemmed	Job satisfaction and organizational citizenship behaviour of employees in companies in the Republic of Serbia
title_sort	job satisfaction and organizational citizenship behaviour of employees in companies in the republic of serbia
publisher	University of Novi Sad - Faculty of Economics, Subotica
publishDate	2021
url	https://doaj.org/article/64814d8d22c94e4289e645c34304fb2a
work_keys_str_mv	AT đorđevicbiljana jobsatisfactionandorganizationalcitizenshipbehaviourofemployeesincompaniesintherepublicofserbia AT ivanovicđukicmaja jobsatisfactionandorganizationalcitizenshipbehaviourofemployeesincompaniesintherepublicofserbia AT lepojevicvinko jobsatisfactionandorganizationalcitizenshipbehaviourofemployeesincompaniesintherepublicofserbia AT milanovicsandra jobsatisfactionandorganizationalcitizenshipbehaviourofemployeesincompaniesintherepublicofserbia
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Job satisfaction and organizational citizenship behaviour of employees in companies in the Republic of Serbia

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