Transforming a global human resource service delivery operating model using Lean Six Sigma

The purpose of this study is to outline a transformation model that can help commercial enterprises to design, develop and launch a transformation programme of change within its global human resource (HR) operations function using the Six Sigma Define-Measure-Analyse-Design-Verify (DMADV) methodolog...

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Autores principales:	Anna Trubetskaya, Hermann Mullers
Formato:	article
Lenguaje:	EN
Publicado:	SAGE Publishing 2021
Materias:	Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/692cf6e7ea0242ab997e86c3cc9b4a95
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spelling	oai:doaj.org-article:692cf6e7ea0242ab997e86c3cc9b4a952021-12-01T02:03:37ZTransforming a global human resource service delivery operating model using Lean Six Sigma1847-979010.1177/18479790211051267https://doaj.org/article/692cf6e7ea0242ab997e86c3cc9b4a952021-11-01T00:00:00Zhttps://doi.org/10.1177/18479790211051267https://doaj.org/toc/1847-9790The purpose of this study is to outline a transformation model that can help commercial enterprises to design, develop and launch a transformation programme of change within its global human resource (HR) operations function using the Six Sigma Define-Measure-Analyse-Design-Verify (DMADV) methodology. A qualitative approach of a single descriptive case study using the Six Sigma DMADV methodology was chosen to develop an iterative strategic roadmap that enables a HR function to transform its current service delivery operating model in line with organisational challenges. The present results indicate that the design of a strategic planning process, transformation programme and roadmap of prioritised improvement initiatives can enable human resource management (HRM) functions to scale their operating model into the future. Furthermore, the flexibility of the DMADV methodology means that the proposed model may be applied in any function outside of HR and indeed may be of interest to private organisations seeking to develop a similar programme of change.Anna TrubetskayaHermann MullersSAGE PublishingarticleManagement. Industrial managementHD28-70ENInternational Journal of Engineering Business Management, Vol 13 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Management. Industrial management HD28-70
spellingShingle	Management. Industrial management HD28-70 Anna Trubetskaya Hermann Mullers Transforming a global human resource service delivery operating model using Lean Six Sigma
description	The purpose of this study is to outline a transformation model that can help commercial enterprises to design, develop and launch a transformation programme of change within its global human resource (HR) operations function using the Six Sigma Define-Measure-Analyse-Design-Verify (DMADV) methodology. A qualitative approach of a single descriptive case study using the Six Sigma DMADV methodology was chosen to develop an iterative strategic roadmap that enables a HR function to transform its current service delivery operating model in line with organisational challenges. The present results indicate that the design of a strategic planning process, transformation programme and roadmap of prioritised improvement initiatives can enable human resource management (HRM) functions to scale their operating model into the future. Furthermore, the flexibility of the DMADV methodology means that the proposed model may be applied in any function outside of HR and indeed may be of interest to private organisations seeking to develop a similar programme of change.
format	article
author	Anna Trubetskaya Hermann Mullers
author_facet	Anna Trubetskaya Hermann Mullers
author_sort	Anna Trubetskaya
title	Transforming a global human resource service delivery operating model using Lean Six Sigma
title_short	Transforming a global human resource service delivery operating model using Lean Six Sigma
title_full	Transforming a global human resource service delivery operating model using Lean Six Sigma
title_fullStr	Transforming a global human resource service delivery operating model using Lean Six Sigma
title_full_unstemmed	Transforming a global human resource service delivery operating model using Lean Six Sigma
title_sort	transforming a global human resource service delivery operating model using lean six sigma
publisher	SAGE Publishing
publishDate	2021
url	https://doaj.org/article/692cf6e7ea0242ab997e86c3cc9b4a95
work_keys_str_mv	AT annatrubetskaya transformingaglobalhumanresourceservicedeliveryoperatingmodelusingleansixsigma AT hermannmullers transformingaglobalhumanresourceservicedeliveryoperatingmodelusingleansixsigma
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Transforming a global human resource service delivery operating model using Lean Six Sigma

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