Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators

While oncology clinical research coordinators (CRCs) experience a combination of factors that are thought to put them at increased risk for burnout, very little research has been conducted to understand the risk factors associated with burnout among CRCs. We used a mixed-method approach, including s...

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Autores principales:	Jennifer S. Mascaro, Patricia K. Palmer, Marcia J. Ash, Caroline Peacock, Cam Escoffery, George Grant, Charles L. Raison
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	clinical research coordinators clinical trials burnout incivility Medicine R
Acceso en línea:	https://doaj.org/article/697ffed8c0b14de29dd93524a36080ac
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spelling	oai:doaj.org-article:697ffed8c0b14de29dd93524a36080ac2021-11-25T17:48:57ZIncivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators10.3390/ijerph1822118551660-46011661-7827https://doaj.org/article/697ffed8c0b14de29dd93524a36080ac2021-11-01T00:00:00Zhttps://www.mdpi.com/1660-4601/18/22/11855https://doaj.org/toc/1661-7827https://doaj.org/toc/1660-4601While oncology clinical research coordinators (CRCs) experience a combination of factors that are thought to put them at increased risk for burnout, very little research has been conducted to understand the risk factors associated with burnout among CRCs. We used a mixed-method approach, including self-report questionnaires to assess burnout and compassion satisfaction, as well as individual and interpersonal variables hypothesized to impact CRC well-being. We also conducted a focus group to gain a more nuanced understanding of coordinators’ experiences around burnout, teamwork, resilience, and incivility. Coordinators reported relatively moderate levels of burnout and compassion satisfaction. Resilience, sleep dysfunction, stress, and incivility experienced from patients/family were significant predictors of burnout. Resilience and incivility from patients/family were significant predictors of compassion satisfaction. Themes that emerged from the focus group included that burnout is triggered by feeling overwhelmed from the workload, which is buffered by what was described as a supportive work culture based in teamwork. This study identified variables at the individual and interpersonal level that are associated with burnout and compassion satisfaction among oncology CRCs. Addressing these variables is of critical importance given that oncology CRCs and team-based coordinator care are vital to the success of clinical trials.Jennifer S. MascaroPatricia K. PalmerMarcia J. AshCaroline PeacockCam EscofferyGeorge GrantCharles L. RaisonMDPI AGarticleclinical research coordinatorsclinical trialsburnoutincivilityMedicineRENInternational Journal of Environmental Research and Public Health, Vol 18, Iss 11855, p 11855 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	clinical research coordinators clinical trials burnout incivility Medicine R
spellingShingle	clinical research coordinators clinical trials burnout incivility Medicine R Jennifer S. Mascaro Patricia K. Palmer Marcia J. Ash Caroline Peacock Cam Escoffery George Grant Charles L. Raison Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators
description	While oncology clinical research coordinators (CRCs) experience a combination of factors that are thought to put them at increased risk for burnout, very little research has been conducted to understand the risk factors associated with burnout among CRCs. We used a mixed-method approach, including self-report questionnaires to assess burnout and compassion satisfaction, as well as individual and interpersonal variables hypothesized to impact CRC well-being. We also conducted a focus group to gain a more nuanced understanding of coordinators’ experiences around burnout, teamwork, resilience, and incivility. Coordinators reported relatively moderate levels of burnout and compassion satisfaction. Resilience, sleep dysfunction, stress, and incivility experienced from patients/family were significant predictors of burnout. Resilience and incivility from patients/family were significant predictors of compassion satisfaction. Themes that emerged from the focus group included that burnout is triggered by feeling overwhelmed from the workload, which is buffered by what was described as a supportive work culture based in teamwork. This study identified variables at the individual and interpersonal level that are associated with burnout and compassion satisfaction among oncology CRCs. Addressing these variables is of critical importance given that oncology CRCs and team-based coordinator care are vital to the success of clinical trials.
format	article
author	Jennifer S. Mascaro Patricia K. Palmer Marcia J. Ash Caroline Peacock Cam Escoffery George Grant Charles L. Raison
author_facet	Jennifer S. Mascaro Patricia K. Palmer Marcia J. Ash Caroline Peacock Cam Escoffery George Grant Charles L. Raison
author_sort	Jennifer S. Mascaro
title	Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators
title_short	Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators
title_full	Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators
title_fullStr	Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators
title_full_unstemmed	Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators
title_sort	incivility is associated with burnout and reduced compassion satisfaction: a mixed-method study to identify causes of burnout among oncology clinical research coordinators
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/697ffed8c0b14de29dd93524a36080ac
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Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators

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