Identifying gaps in consumer health library collections: a retrospective review

Background: The objective of this study was to determine if search request forms, which are used when a patron’s request for information cannot be fulfilled at the time of contact with the library team, can be used to identify gaps in consumer health library collections. Case Presentation: Search re...

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Autores principales:	Eleni Giannopoulos, Michelle Snow, Mollie Manley, Katie McEwan, Andrew Stechkevich, Meredith Elana Giuliani, Janet Papadakos
Formato:	article
Lenguaje:	EN
Publicado:	University Library System, University of Pittsburgh 2021
Materias:	neoplasm consumer health gap analysis collection development Bibliography. Library science. Information resources Z Medicine R
Acceso en línea:	https://doaj.org/article/6acf7a9398984e7c94f9505ff4d2a242
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spelling	oai:doaj.org-article:6acf7a9398984e7c94f9505ff4d2a2422021-11-22T20:41:00ZIdentifying gaps in consumer health library collections: a retrospective review1536-50501558-943910.5195/jmla.2021.895https://doaj.org/article/6acf7a9398984e7c94f9505ff4d2a2422021-11-01T00:00:00Zhttps://jmla.pitt.edu/ojs/jmla/article/view/895https://doaj.org/toc/1536-5050https://doaj.org/toc/1558-9439Background: The objective of this study was to determine if search request forms, which are used when a patron’s request for information cannot be fulfilled at the time of contact with the library team, can be used to identify gaps in consumer health library collections. Case Presentation: Search request forms were collected from 2013 to 2020 and analyzed independently by two reviewers. Search request forms were included if they were complete and contained a record of how the request was fulfilled. Descriptive statistics were used to summarize patron characteristics. Search request forms were iteratively coded to identify themes in the data and determine if resources provided to patrons could be found within the library collection. The study team subsequently reviewed search request forms to determine reasons for identified gaps. Two hundred and forty-nine search request forms were analyzed. Six main content themes were identified: 1) understanding the cancer diagnosis, 2) cancer treatments, 3) understanding disease prognosis, 4) support during and after treatment, 5) natural health products and therapeutic effects in oncology, and 6) research literature. The majority of patrons were patients (53%). Over half (60%) of the submitted search request forms reflected collection gaps, and many (16%) contained queries for information about rare cancer diagnoses. The main reason that queries could not be satisfied was that there was limited consumer health information on the requested topics (53%). Conclusions: Search request forms are a useful resource for assessing gaps in consumer health library collections.Eleni GiannopoulosMichelle SnowMollie ManleyKatie McEwanAndrew StechkevichMeredith Elana GiulianiJanet PapadakosUniversity Library System, University of Pittsburgharticleneoplasmconsumer healthgap analysiscollection developmentBibliography. Library science. Information resourcesZMedicineRENJournal of the Medical Library Association, Vol 109, Iss 4 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	neoplasm consumer health gap analysis collection development Bibliography. Library science. Information resources Z Medicine R
spellingShingle	neoplasm consumer health gap analysis collection development Bibliography. Library science. Information resources Z Medicine R Eleni Giannopoulos Michelle Snow Mollie Manley Katie McEwan Andrew Stechkevich Meredith Elana Giuliani Janet Papadakos Identifying gaps in consumer health library collections: a retrospective review
description	Background: The objective of this study was to determine if search request forms, which are used when a patron’s request for information cannot be fulfilled at the time of contact with the library team, can be used to identify gaps in consumer health library collections. Case Presentation: Search request forms were collected from 2013 to 2020 and analyzed independently by two reviewers. Search request forms were included if they were complete and contained a record of how the request was fulfilled. Descriptive statistics were used to summarize patron characteristics. Search request forms were iteratively coded to identify themes in the data and determine if resources provided to patrons could be found within the library collection. The study team subsequently reviewed search request forms to determine reasons for identified gaps. Two hundred and forty-nine search request forms were analyzed. Six main content themes were identified: 1) understanding the cancer diagnosis, 2) cancer treatments, 3) understanding disease prognosis, 4) support during and after treatment, 5) natural health products and therapeutic effects in oncology, and 6) research literature. The majority of patrons were patients (53%). Over half (60%) of the submitted search request forms reflected collection gaps, and many (16%) contained queries for information about rare cancer diagnoses. The main reason that queries could not be satisfied was that there was limited consumer health information on the requested topics (53%). Conclusions: Search request forms are a useful resource for assessing gaps in consumer health library collections.
format	article
author	Eleni Giannopoulos Michelle Snow Mollie Manley Katie McEwan Andrew Stechkevich Meredith Elana Giuliani Janet Papadakos
author_facet	Eleni Giannopoulos Michelle Snow Mollie Manley Katie McEwan Andrew Stechkevich Meredith Elana Giuliani Janet Papadakos
author_sort	Eleni Giannopoulos
title	Identifying gaps in consumer health library collections: a retrospective review
title_short	Identifying gaps in consumer health library collections: a retrospective review
title_full	Identifying gaps in consumer health library collections: a retrospective review
title_fullStr	Identifying gaps in consumer health library collections: a retrospective review
title_full_unstemmed	Identifying gaps in consumer health library collections: a retrospective review
title_sort	identifying gaps in consumer health library collections: a retrospective review
publisher	University Library System, University of Pittsburgh
publishDate	2021
url	https://doaj.org/article/6acf7a9398984e7c94f9505ff4d2a242
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Identifying gaps in consumer health library collections: a retrospective review

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