Improving the patient experience through nurse leader rounds

While providing exceptional care experiences to patients is a priority for many organizations, creating and sustaining measureable success in this area remains a challenge for many. This article examines the impact of implementing nurse leader rounds on patient perception of care in the hospitals an...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Judy Morton, Jodi Brekhus, Megan Reynolds, Anna Kay Dykes
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2014
Materias:	patient experience patient satisfaction patient loyalty hcahps hospital consumer assessment of healthcare providers and systems nurse leader rounds evidence based practice leadership practice hospital emergency department improvement healthcare system Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/6c4d733790d74fe39af248c794202fbf
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:6c4d733790d74fe39af248c794202fbf
record_format	dspace
spelling	oai:doaj.org-article:6c4d733790d74fe39af248c794202fbf2021-11-15T03:52:33ZImproving the patient experience through nurse leader rounds2372-0247https://doaj.org/article/6c4d733790d74fe39af248c794202fbf2014-11-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss2/10https://doaj.org/toc/2372-0247While providing exceptional care experiences to patients is a priority for many organizations, creating and sustaining measureable success in this area remains a challenge for many. This article examines the impact of implementing nurse leader rounds on patient perception of care in the hospitals and emergency departments of a large healthcare system. Nurse leader rounds were implemented as a system-wide improvement practice at Providence Health & Services in 2012. Analysis of Press Ganey and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results indicates that implementation of nurse leader rounds is associated with statistically significant improvement in patient perception of care, as well as greater rates of improvement than the Press Ganey national database. Results support the hypothesis that the effective implementation of nurse leader rounds can improve patient perception of care within a healthcare system’s hospitals and emergency departments. <strong>Experience Framework</strong> This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework" target="_blank">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D" target="_blank">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership" target="_blank">Access other resources</a> related to this lens</li> </ul>Judy MortonJodi BrekhusMegan ReynoldsAnna Kay DykesThe Beryl Institutearticlepatient experiencepatient satisfactionpatient loyaltyhcahpshospital consumer assessment of healthcare providers and systemsnurse leader roundsevidence based practiceleadership practicehospitalemergency departmentimprovementhealthcare systemMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2014)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient satisfaction patient loyalty hcahps hospital consumer assessment of healthcare providers and systems nurse leader rounds evidence based practice leadership practice hospital emergency department improvement healthcare system Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient satisfaction patient loyalty hcahps hospital consumer assessment of healthcare providers and systems nurse leader rounds evidence based practice leadership practice hospital emergency department improvement healthcare system Medicine (General) R5-920 Public aspects of medicine RA1-1270 Judy Morton Jodi Brekhus Megan Reynolds Anna Kay Dykes Improving the patient experience through nurse leader rounds
description	While providing exceptional care experiences to patients is a priority for many organizations, creating and sustaining measureable success in this area remains a challenge for many. This article examines the impact of implementing nurse leader rounds on patient perception of care in the hospitals and emergency departments of a large healthcare system. Nurse leader rounds were implemented as a system-wide improvement practice at Providence Health & Services in 2012. Analysis of Press Ganey and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results indicates that implementation of nurse leader rounds is associated with statistically significant improvement in patient perception of care, as well as greater rates of improvement than the Press Ganey national database. Results support the hypothesis that the effective implementation of nurse leader rounds can improve patient perception of care within a healthcare system’s hospitals and emergency departments. <strong>Experience Framework</strong> This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework" target="_blank">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D" target="_blank">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership" target="_blank">Access other resources</a> related to this lens</li> </ul>
format	article
author	Judy Morton Jodi Brekhus Megan Reynolds Anna Kay Dykes
author_facet	Judy Morton Jodi Brekhus Megan Reynolds Anna Kay Dykes
author_sort	Judy Morton
title	Improving the patient experience through nurse leader rounds
title_short	Improving the patient experience through nurse leader rounds
title_full	Improving the patient experience through nurse leader rounds
title_fullStr	Improving the patient experience through nurse leader rounds
title_full_unstemmed	Improving the patient experience through nurse leader rounds
title_sort	improving the patient experience through nurse leader rounds
publisher	The Beryl Institute
publishDate	2014
url	https://doaj.org/article/6c4d733790d74fe39af248c794202fbf
work_keys_str_mv	AT judymorton improvingthepatientexperiencethroughnurseleaderrounds AT jodibrekhus improvingthepatientexperiencethroughnurseleaderrounds AT meganreynolds improvingthepatientexperiencethroughnurseleaderrounds AT annakaydykes improvingthepatientexperiencethroughnurseleaderrounds
_version_	1718428870470795264

Improving the patient experience through nurse leader rounds

Ejemplares similares