MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY

The article considers the role of the human factor in the quality management system of a transport company. Specific features of quality management of transport services are determined. Variants of stimulation and motivation of work are considered. Recommendations are given to improve the quality ma...

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Autor principal:	M. Maltseva
Formato:	article
Lenguaje:	RU
Publicado:	Publishing House of the State University of Management 2018
Materias:	quality of transport service competitiveness quality management human resources system approach quality system Sociology (General) HM401-1281 Economics as a science HB71-74
Acceso en línea:	https://doaj.org/article/6c96acdab758483bbeeaa4c435860bed
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spelling	oai:doaj.org-article:6c96acdab758483bbeeaa4c435860bed2021-12-03T07:43:24ZMANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY1816-42772686-841510.26425/1816-4277-2018-2-64-69https://doaj.org/article/6c96acdab758483bbeeaa4c435860bed2018-02-01T00:00:00Zhttps://vestnik.guu.ru/jour/article/view/943https://doaj.org/toc/1816-4277https://doaj.org/toc/2686-8415The article considers the role of the human factor in the quality management system of a transport company. Specific features of quality management of transport services are determined. Variants of stimulation and motivation of work are considered. Recommendations are given to improve the quality management system of the transport enterprise. The importance of assessing the efficiency of workers’ work, improving their skills and ensuring the organization’s commitment to increase the company’s competitiveness is underlined. The necessity and ways of involving the personnel in the process of ensuring the quality of transport services are substantiated.M. MaltsevaPublishing House of the State University of Managementarticlequality of transport servicecompetitivenessquality managementhuman resourcessystem approachquality systemSociology (General)HM401-1281Economics as a scienceHB71-74RUВестник университета, Vol 0, Iss 2, Pp 64-69 (2018)
institution	DOAJ
collection	DOAJ
language	RU
topic	quality of transport service competitiveness quality management human resources system approach quality system Sociology (General) HM401-1281 Economics as a science HB71-74
spellingShingle	quality of transport service competitiveness quality management human resources system approach quality system Sociology (General) HM401-1281 Economics as a science HB71-74 M. Maltseva MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY
description	The article considers the role of the human factor in the quality management system of a transport company. Specific features of quality management of transport services are determined. Variants of stimulation and motivation of work are considered. Recommendations are given to improve the quality management system of the transport enterprise. The importance of assessing the efficiency of workers’ work, improving their skills and ensuring the organization’s commitment to increase the company’s competitiveness is underlined. The necessity and ways of involving the personnel in the process of ensuring the quality of transport services are substantiated.
format	article
author	M. Maltseva
author_facet	M. Maltseva
author_sort	M. Maltseva
title	MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY
title_short	MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY
title_full	MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY
title_fullStr	MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY
title_full_unstemmed	MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY
title_sort	management of human resources in the quality management system of a transport company
publisher	Publishing House of the State University of Management
publishDate	2018
url	https://doaj.org/article/6c96acdab758483bbeeaa4c435860bed
work_keys_str_mv	AT mmaltseva managementofhumanresourcesinthequalitymanagementsystemofatransportcompany
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MANAGEMENT OF HUMAN RESOURCES IN THE QUALITY MANAGEMENT SYSTEM OF A TRANSPORT COMPANY

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