Increasing sustainability in co-design projects: A qualitative evaluation of a co-design programme in New Zealand

The Health Quality & Safety Commission New Zealand commissioned Ko Awatea, an innovation and improvement centre, to deliver a co-design programme to nine teams of healthcare providers. The co-design programme was part of Partners in Care, a broader programme developed in 2012 to support and enab...

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Autores principales:	Lynne Maher, Brooke Hayward, Patricia Hayward, Chris Walsh
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2017
Materias:	patient engagement patient experience experience based design qualitative methods co-design sustainability Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/6dc4d3e1132c42349659a736ba700dcd
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spelling	oai:doaj.org-article:6dc4d3e1132c42349659a736ba700dcd2021-11-15T04:22:04ZIncreasing sustainability in co-design projects: A qualitative evaluation of a co-design programme in New Zealand2372-0247https://doaj.org/article/6dc4d3e1132c42349659a736ba700dcd2017-07-01T00:00:00Zhttps://pxjournal.org/journal/vol4/iss2/7https://doaj.org/toc/2372-0247The Health Quality & Safety Commission New Zealand commissioned Ko Awatea, an innovation and improvement centre, to deliver a co-design programme to nine teams of healthcare providers. The co-design programme was part of Partners in Care, a broader programme developed in 2012 to support and enable patient engagement and participation across the health and disability sector. Teams received training, guidance and mentorship in Experience Based Design (EBD) methodology.<sup>1</sup> We evaluated the co-design programme to explore barriers and facilitators to the sustainability of the co-design projects and the EBD approach. The evaluation involved seventeen semi-structured interviews with programme participants, including seven team members, five sponsors, four patients and the programme facilitator. A further two team members provided written feedback. Eight teams provided completed workbooks. Data from the interviews and workbooks was thematically analysed. Team members saw support from sponsors as important to increase visibility and successful completion of co-design projects, mitigate barriers, and to secure resources and buy-in from peers. Five of nine participating teams reported dissatisfaction with the support received. Communication and competing priorities were challenges to sponsor engagement. Sharing co-design skills with peers and alignment with organisational strategy were seen as important for sustainability. Teams identified lack of secured resources or staff time, and consumer or staff attrition as key barriers to sustainability. The conclusion: buy-in from sponsors and senior leaders, support from colleagues, user-friendliness of co-design tools, consumer and staff availability, alignment, and system or culture change were key factors that influenced project sustainability.Lynne MaherBrooke HaywardPatricia HaywardChris WalshThe Beryl Institutearticlepatient engagementpatient experienceexperience based designqualitative methodsco-designsustainabilityMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient engagement patient experience experience based design qualitative methods co-design sustainability Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient engagement patient experience experience based design qualitative methods co-design sustainability Medicine (General) R5-920 Public aspects of medicine RA1-1270 Lynne Maher Brooke Hayward Patricia Hayward Chris Walsh Increasing sustainability in co-design projects: A qualitative evaluation of a co-design programme in New Zealand
description	The Health Quality & Safety Commission New Zealand commissioned Ko Awatea, an innovation and improvement centre, to deliver a co-design programme to nine teams of healthcare providers. The co-design programme was part of Partners in Care, a broader programme developed in 2012 to support and enable patient engagement and participation across the health and disability sector. Teams received training, guidance and mentorship in Experience Based Design (EBD) methodology.<sup>1</sup> We evaluated the co-design programme to explore barriers and facilitators to the sustainability of the co-design projects and the EBD approach. The evaluation involved seventeen semi-structured interviews with programme participants, including seven team members, five sponsors, four patients and the programme facilitator. A further two team members provided written feedback. Eight teams provided completed workbooks. Data from the interviews and workbooks was thematically analysed. Team members saw support from sponsors as important to increase visibility and successful completion of co-design projects, mitigate barriers, and to secure resources and buy-in from peers. Five of nine participating teams reported dissatisfaction with the support received. Communication and competing priorities were challenges to sponsor engagement. Sharing co-design skills with peers and alignment with organisational strategy were seen as important for sustainability. Teams identified lack of secured resources or staff time, and consumer or staff attrition as key barriers to sustainability. The conclusion: buy-in from sponsors and senior leaders, support from colleagues, user-friendliness of co-design tools, consumer and staff availability, alignment, and system or culture change were key factors that influenced project sustainability.
format	article
author	Lynne Maher Brooke Hayward Patricia Hayward Chris Walsh
author_facet	Lynne Maher Brooke Hayward Patricia Hayward Chris Walsh
author_sort	Lynne Maher
title	Increasing sustainability in co-design projects: A qualitative evaluation of a co-design programme in New Zealand
title_short	Increasing sustainability in co-design projects: A qualitative evaluation of a co-design programme in New Zealand
title_full	Increasing sustainability in co-design projects: A qualitative evaluation of a co-design programme in New Zealand
title_fullStr	Increasing sustainability in co-design projects: A qualitative evaluation of a co-design programme in New Zealand
title_full_unstemmed	Increasing sustainability in co-design projects: A qualitative evaluation of a co-design programme in New Zealand
title_sort	increasing sustainability in co-design projects: a qualitative evaluation of a co-design programme in new zealand
publisher	The Beryl Institute
publishDate	2017
url	https://doaj.org/article/6dc4d3e1132c42349659a736ba700dcd
work_keys_str_mv	AT lynnemaher increasingsustainabilityincodesignprojectsaqualitativeevaluationofacodesignprogrammeinnewzealand AT brookehayward increasingsustainabilityincodesignprojectsaqualitativeevaluationofacodesignprogrammeinnewzealand AT patriciahayward increasingsustainabilityincodesignprojectsaqualitativeevaluationofacodesignprogrammeinnewzealand AT chriswalsh increasingsustainabilityincodesignprojectsaqualitativeevaluationofacodesignprogrammeinnewzealand
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Increasing sustainability in co-design projects: A qualitative evaluation of a co-design programme in New Zealand

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