A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution
In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framewor...
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| Autores principales: | , |
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| Formato: | article |
| Lenguaje: | EN |
| Publicado: |
Athabasca University Press
2008
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| Materias: | |
| Acceso en línea: | https://doaj.org/article/6e21f0da03fe42e28ce6d504f591e009 |
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| Sumario: | In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two steps of this framework – initiating and analyzing – are used to initiate, document, and flowchart the process targeted for reengineering, and the last two steps – reengineering/ implementing and evaluating – are intended to prototype, implement, and evaluate the reengineered process. Our early involvement of all stakeholders, and our in-depth analysis and documentation of the existing process, allowed us to avoid the traditional pitfalls associated with business process reengineering (BPR). Consequently, the outcome of our case study indicates a streamlined and efficient process with a higher faculty satisfaction at substantial cost reduction. |
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