A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framewor...

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Autores principales:	M'hammed Abdous, Wu He
Formato:	article
Lenguaje:	EN
Publicado:	Athabasca University Press 2008
Materias:	process reengineering exam scheduling and distribution distance learning Special aspects of education LC8-6691
Acceso en línea:	https://doaj.org/article/6e21f0da03fe42e28ce6d504f591e009
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id	oai:doaj.org-article:6e21f0da03fe42e28ce6d504f591e009
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spelling	oai:doaj.org-article:6e21f0da03fe42e28ce6d504f591e0092021-12-02T19:25:49ZA Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution10.19173/irrodl.v9i3.5351492-3831https://doaj.org/article/6e21f0da03fe42e28ce6d504f591e0092008-10-01T00:00:00Zhttp://www.irrodl.org/index.php/irrodl/article/view/535https://doaj.org/toc/1492-3831In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two steps of this framework – initiating and analyzing – are used to initiate, document, and flowchart the process targeted for reengineering, and the last two steps – reengineering/ implementing and evaluating – are intended to prototype, implement, and evaluate the reengineered process. Our early involvement of all stakeholders, and our in-depth analysis and documentation of the existing process, allowed us to avoid the traditional pitfalls associated with business process reengineering (BPR). Consequently, the outcome of our case study indicates a streamlined and efficient process with a higher faculty satisfaction at substantial cost reduction.M'hammed AbdousWu HeAthabasca University Pressarticleprocess reengineeringexam scheduling and distributiondistance learningSpecial aspects of educationLC8-6691ENInternational Review of Research in Open and Distributed Learning, Vol 9, Iss 3 (2008)
institution	DOAJ
collection	DOAJ
language	EN
topic	process reengineering exam scheduling and distribution distance learning Special aspects of education LC8-6691
spellingShingle	process reengineering exam scheduling and distribution distance learning Special aspects of education LC8-6691 M'hammed Abdous Wu He A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution
description	In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two steps of this framework – initiating and analyzing – are used to initiate, document, and flowchart the process targeted for reengineering, and the last two steps – reengineering/ implementing and evaluating – are intended to prototype, implement, and evaluate the reengineered process. Our early involvement of all stakeholders, and our in-depth analysis and documentation of the existing process, allowed us to avoid the traditional pitfalls associated with business process reengineering (BPR). Consequently, the outcome of our case study indicates a streamlined and efficient process with a higher faculty satisfaction at substantial cost reduction.
format	article
author	M'hammed Abdous Wu He
author_facet	M'hammed Abdous Wu He
author_sort	M'hammed Abdous
title	A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution
title_short	A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution
title_full	A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution
title_fullStr	A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution
title_full_unstemmed	A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution
title_sort	framework for process reengineering in higher education: a case study of distance learning exam scheduling and distribution
publisher	Athabasca University Press
publishDate	2008
url	https://doaj.org/article/6e21f0da03fe42e28ce6d504f591e009
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A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution

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