Analysis of Food Quality and Price in Increasing Customer Satisfaction at Anantara Uluwatu Bali Resort

The purpose of this research was to analyze the effect of food quality, and price in increasing customer satisfaction at Anantara Uluwatu Bali Resort. This research was conducted at Anantara Uluwatu Bali Resort at Botol Biru Bar & Grill using 30 visitors as research samples. The data collection...

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Autores principales: I Ketut Akas Wicaksana, Elvira Septevany, I Nyoman Winia, Ni Gst Nym Suci Murni
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Publicado: Universitas Gadjah Mada 2021
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Acceso en línea:https://doaj.org/article/6e9f2265331b4f2191a59dfbea47b67b
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spelling oai:doaj.org-article:6e9f2265331b4f2191a59dfbea47b67b2021-11-24T00:19:23ZAnalysis of Food Quality and Price in Increasing Customer Satisfaction at Anantara Uluwatu Bali Resort2580-10312580-104X10.22146/jpt.67338https://doaj.org/article/6e9f2265331b4f2191a59dfbea47b67b2021-11-01T00:00:00Zhttps://jurnal.ugm.ac.id/jpt/article/view/67338https://doaj.org/toc/2580-1031https://doaj.org/toc/2580-104XThe purpose of this research was to analyze the effect of food quality, and price in increasing customer satisfaction at Anantara Uluwatu Bali Resort. This research was conducted at Anantara Uluwatu Bali Resort at Botol Biru Bar & Grill using 30 visitors as research samples. The data collection method used a questionnaire and observation, where the data collected was then analyzed using Multiple Linear Regression Analysis. The results showed that the variables of food quality, and price had a positive and significant effect on customer satisfaction at Anantara Uluwatu Bali Resort. Anantara Uluwatu Bali Resort is expected to be able to maintain food quality and prices and be able to improve food quality ranging from variety, appearance, food health, taste, and temperature to food, and to increase prices according to food quality during the pandemic.I Ketut Akas WicaksanaElvira SeptevanyI Nyoman WiniaNi Gst Nym Suci MurniUniversitas Gadjah Madaarticlefood qualitypricecustomer satisfactionGeography (General)G1-922IDJurnal Pariwisata Terapan, Vol 5, Iss 1, Pp 50-59 (2021)
institution DOAJ
collection DOAJ
language ID
topic food quality
price
customer satisfaction
Geography (General)
G1-922
spellingShingle food quality
price
customer satisfaction
Geography (General)
G1-922
I Ketut Akas Wicaksana
Elvira Septevany
I Nyoman Winia
Ni Gst Nym Suci Murni
Analysis of Food Quality and Price in Increasing Customer Satisfaction at Anantara Uluwatu Bali Resort
description The purpose of this research was to analyze the effect of food quality, and price in increasing customer satisfaction at Anantara Uluwatu Bali Resort. This research was conducted at Anantara Uluwatu Bali Resort at Botol Biru Bar & Grill using 30 visitors as research samples. The data collection method used a questionnaire and observation, where the data collected was then analyzed using Multiple Linear Regression Analysis. The results showed that the variables of food quality, and price had a positive and significant effect on customer satisfaction at Anantara Uluwatu Bali Resort. Anantara Uluwatu Bali Resort is expected to be able to maintain food quality and prices and be able to improve food quality ranging from variety, appearance, food health, taste, and temperature to food, and to increase prices according to food quality during the pandemic.
format article
author I Ketut Akas Wicaksana
Elvira Septevany
I Nyoman Winia
Ni Gst Nym Suci Murni
author_facet I Ketut Akas Wicaksana
Elvira Septevany
I Nyoman Winia
Ni Gst Nym Suci Murni
author_sort I Ketut Akas Wicaksana
title Analysis of Food Quality and Price in Increasing Customer Satisfaction at Anantara Uluwatu Bali Resort
title_short Analysis of Food Quality and Price in Increasing Customer Satisfaction at Anantara Uluwatu Bali Resort
title_full Analysis of Food Quality and Price in Increasing Customer Satisfaction at Anantara Uluwatu Bali Resort
title_fullStr Analysis of Food Quality and Price in Increasing Customer Satisfaction at Anantara Uluwatu Bali Resort
title_full_unstemmed Analysis of Food Quality and Price in Increasing Customer Satisfaction at Anantara Uluwatu Bali Resort
title_sort analysis of food quality and price in increasing customer satisfaction at anantara uluwatu bali resort
publisher Universitas Gadjah Mada
publishDate 2021
url https://doaj.org/article/6e9f2265331b4f2191a59dfbea47b67b
work_keys_str_mv AT iketutakaswicaksana analysisoffoodqualityandpriceinincreasingcustomersatisfactionatanantarauluwatubaliresort
AT elviraseptevany analysisoffoodqualityandpriceinincreasingcustomersatisfactionatanantarauluwatubaliresort
AT inyomanwinia analysisoffoodqualityandpriceinincreasingcustomersatisfactionatanantarauluwatubaliresort
AT nigstnymsucimurni analysisoffoodqualityandpriceinincreasingcustomersatisfactionatanantarauluwatubaliresort
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