Promises and trust in human–robot interaction

Abstract Understanding human trust in machine partners has become imperative due to the widespread use of intelligent machines in a variety of applications and contexts. The aim of this paper is to investigate whether human-beings trust a social robot—i.e. a human-like robot that embodies emotional...

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Autores principales:	Lorenzo Cominelli, Francesco Feri, Roberto Garofalo, Caterina Giannetti, Miguel A. Meléndez-Jiménez, Alberto Greco, Mimma Nardelli, Enzo Pasquale Scilingo, Oliver Kirchkamp
Formato:	article
Lenguaje:	EN
Publicado:	Nature Portfolio 2021
Materias:	Medicine R Science Q
Acceso en línea:	https://doaj.org/article/6f28936c72a9420496cd35de326b4b52
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spelling	oai:doaj.org-article:6f28936c72a9420496cd35de326b4b522021-12-02T14:29:15ZPromises and trust in human–robot interaction10.1038/s41598-021-88622-92045-2322https://doaj.org/article/6f28936c72a9420496cd35de326b4b522021-05-01T00:00:00Zhttps://doi.org/10.1038/s41598-021-88622-9https://doaj.org/toc/2045-2322Abstract Understanding human trust in machine partners has become imperative due to the widespread use of intelligent machines in a variety of applications and contexts. The aim of this paper is to investigate whether human-beings trust a social robot—i.e. a human-like robot that embodies emotional states, empathy, and non-verbal communication—differently than other types of agents. To do so, we adapt the well-known economic trust-game proposed by Charness and Dufwenberg (2006) to assess whether receiving a promise from a robot increases human-trust in it. We find that receiving a promise from the robot increases the trust of the human in it, but only for individuals who perceive the robot very similar to a human-being. Importantly, we observe a similar pattern in choices when we replace the humanoid counterpart with a real human but not when it is replaced by a computer-box. Additionally, we investigate participants’ psychophysiological reaction in terms of cardiovascular and electrodermal activity. Our results highlight an increased psychophysiological arousal when the game is played with the social robot compared to the computer-box. Taken all together, these results strongly support the development of technologies enhancing the humanity of robots.Lorenzo CominelliFrancesco FeriRoberto GarofaloCaterina GiannettiMiguel A. Meléndez-JiménezAlberto GrecoMimma NardelliEnzo Pasquale ScilingoOliver KirchkampNature PortfolioarticleMedicineRScienceQENScientific Reports, Vol 11, Iss 1, Pp 1-14 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine R Science Q
spellingShingle	Medicine R Science Q Lorenzo Cominelli Francesco Feri Roberto Garofalo Caterina Giannetti Miguel A. Meléndez-Jiménez Alberto Greco Mimma Nardelli Enzo Pasquale Scilingo Oliver Kirchkamp Promises and trust in human–robot interaction
description	Abstract Understanding human trust in machine partners has become imperative due to the widespread use of intelligent machines in a variety of applications and contexts. The aim of this paper is to investigate whether human-beings trust a social robot—i.e. a human-like robot that embodies emotional states, empathy, and non-verbal communication—differently than other types of agents. To do so, we adapt the well-known economic trust-game proposed by Charness and Dufwenberg (2006) to assess whether receiving a promise from a robot increases human-trust in it. We find that receiving a promise from the robot increases the trust of the human in it, but only for individuals who perceive the robot very similar to a human-being. Importantly, we observe a similar pattern in choices when we replace the humanoid counterpart with a real human but not when it is replaced by a computer-box. Additionally, we investigate participants’ psychophysiological reaction in terms of cardiovascular and electrodermal activity. Our results highlight an increased psychophysiological arousal when the game is played with the social robot compared to the computer-box. Taken all together, these results strongly support the development of technologies enhancing the humanity of robots.
format	article
author	Lorenzo Cominelli Francesco Feri Roberto Garofalo Caterina Giannetti Miguel A. Meléndez-Jiménez Alberto Greco Mimma Nardelli Enzo Pasquale Scilingo Oliver Kirchkamp
author_facet	Lorenzo Cominelli Francesco Feri Roberto Garofalo Caterina Giannetti Miguel A. Meléndez-Jiménez Alberto Greco Mimma Nardelli Enzo Pasquale Scilingo Oliver Kirchkamp
author_sort	Lorenzo Cominelli
title	Promises and trust in human–robot interaction
title_short	Promises and trust in human–robot interaction
title_full	Promises and trust in human–robot interaction
title_fullStr	Promises and trust in human–robot interaction
title_full_unstemmed	Promises and trust in human–robot interaction
title_sort	promises and trust in human–robot interaction
publisher	Nature Portfolio
publishDate	2021
url	https://doaj.org/article/6f28936c72a9420496cd35de326b4b52
work_keys_str_mv	AT lorenzocominelli promisesandtrustinhumanrobotinteraction AT francescoferi promisesandtrustinhumanrobotinteraction AT robertogarofalo promisesandtrustinhumanrobotinteraction AT caterinagiannetti promisesandtrustinhumanrobotinteraction AT miguelamelendezjimenez promisesandtrustinhumanrobotinteraction AT albertogreco promisesandtrustinhumanrobotinteraction AT mimmanardelli promisesandtrustinhumanrobotinteraction AT enzopasqualescilingo promisesandtrustinhumanrobotinteraction AT oliverkirchkamp promisesandtrustinhumanrobotinteraction
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Promises and trust in human–robot interaction

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