Patient leadership: Taking patient experience to the next level?

NHS England commissioned the project described in this article to explore how patients and carers can, acting as leaders, make a real difference in improving experience of care. The work was carried out on a collaborative basis, co-designing the scope of the research with patient leaders and commiss...

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Autores principales:	David McNally, Steve Sharples, Georgina Craig, Dr Anita Goraya, FRCGP
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	patient leaders patient experience patient and carer feedback quality Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/72f220f4353d432aa0dd551c5f6c3ffd
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spelling	oai:doaj.org-article:72f220f4353d432aa0dd551c5f6c3ffd2021-11-15T04:21:32ZPatient leadership: Taking patient experience to the next level?2372-0247https://doaj.org/article/72f220f4353d432aa0dd551c5f6c3ffd2015-11-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss2/3https://doaj.org/toc/2372-0247NHS England commissioned the project described in this article to explore how patients and carers can, acting as leaders, make a real difference in improving experience of care. The work was carried out on a collaborative basis, co-designing the scope of the research with patient leaders and commissioners. We gathered case examples across England that had involved patient leaders in using patient and carer feedback to improve experience of care. A Patient Leaders Expert Advisory Group selected four case examples that were visited to undertake a more detailed study and subsequently discussed and agreed the key learning points and conclusions. The Advisory Group chair provided a patient leader view on the project. The main learning points were that in order for patient leadership to have a significant impact on improving experience of care, health organisations should invest in patient leaders, put robust feedback mechanisms in place and develop the culture and systems to act on feedback. Our findings identified ten building blocks that provide a basis for success, including a set of key roles across systems. Our conclusion is that patient and carer leaders can raise the profile of improving experience of care and have a real impact on action being taken in response to patient and carer feedback.David McNallySteve SharplesGeorgina CraigDr Anita Goraya, FRCGPThe Beryl Institutearticlepatient leaderspatient experiencepatient and carer feedbackqualityMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient leaders patient experience patient and carer feedback quality Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient leaders patient experience patient and carer feedback quality Medicine (General) R5-920 Public aspects of medicine RA1-1270 David McNally Steve Sharples Georgina Craig Dr Anita Goraya, FRCGP Patient leadership: Taking patient experience to the next level?
description	NHS England commissioned the project described in this article to explore how patients and carers can, acting as leaders, make a real difference in improving experience of care. The work was carried out on a collaborative basis, co-designing the scope of the research with patient leaders and commissioners. We gathered case examples across England that had involved patient leaders in using patient and carer feedback to improve experience of care. A Patient Leaders Expert Advisory Group selected four case examples that were visited to undertake a more detailed study and subsequently discussed and agreed the key learning points and conclusions. The Advisory Group chair provided a patient leader view on the project. The main learning points were that in order for patient leadership to have a significant impact on improving experience of care, health organisations should invest in patient leaders, put robust feedback mechanisms in place and develop the culture and systems to act on feedback. Our findings identified ten building blocks that provide a basis for success, including a set of key roles across systems. Our conclusion is that patient and carer leaders can raise the profile of improving experience of care and have a real impact on action being taken in response to patient and carer feedback.
format	article
author	David McNally Steve Sharples Georgina Craig Dr Anita Goraya, FRCGP
author_facet	David McNally Steve Sharples Georgina Craig Dr Anita Goraya, FRCGP
author_sort	David McNally
title	Patient leadership: Taking patient experience to the next level?
title_short	Patient leadership: Taking patient experience to the next level?
title_full	Patient leadership: Taking patient experience to the next level?
title_fullStr	Patient leadership: Taking patient experience to the next level?
title_full_unstemmed	Patient leadership: Taking patient experience to the next level?
title_sort	patient leadership: taking patient experience to the next level?
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/72f220f4353d432aa0dd551c5f6c3ffd
work_keys_str_mv	AT davidmcnally patientleadershiptakingpatientexperiencetothenextlevel AT stevesharples patientleadershiptakingpatientexperiencetothenextlevel AT georginacraig patientleadershiptakingpatientexperiencetothenextlevel AT dranitagorayafrcgp patientleadershiptakingpatientexperiencetothenextlevel
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Patient leadership: Taking patient experience to the next level?

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