The Effect of Service Quality toward Customer Satisfaction in a Sharia Pawnshop (Case Study on a Sharia Pawnshop in Jambi Province)

Purpose: This research analyzes the business phenomenon of PT. Pegadaian Syariah (Persero) Tbk. in Jambi province, in which the problem is how to build customer satisfaction to achieve the company goal. This research is designed to analyze the effect of service quality on customer satisfaction. This...

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Autores principales:	Busriadi Busriadi, Rahman Arifin
Formato:	article
Lenguaje:	EN ID
Publicado:	Institut Agama Islam Negeri (IAIN) Curup 2021
Materias:	service quality, customer satisfaction, sharia pawnshop Islam BP1-253 Economics as a science HB71-74
Acceso en línea:	https://doaj.org/article/7543c00edbf54505b7aa1e94c539d3cf
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spelling	oai:doaj.org-article:7543c00edbf54505b7aa1e94c539d3cf2021-11-10T22:51:48ZThe Effect of Service Quality toward Customer Satisfaction in a Sharia Pawnshop (Case Study on a Sharia Pawnshop in Jambi Province)2548-23432548-310210.29240/alfalah.v6i1.2087https://doaj.org/article/7543c00edbf54505b7aa1e94c539d3cf2021-06-01T00:00:00Zhttp://journal.iaincurup.ac.id/index.php/alfalah/article/view/2087https://doaj.org/toc/2548-2343https://doaj.org/toc/2548-3102Purpose: This research analyzes the business phenomenon of PT. Pegadaian Syariah (Persero) Tbk. in Jambi province, in which the problem is how to build customer satisfaction to achieve the company goal. This research is designed to analyze the effect of service quality on customer satisfaction. This research aims to find answers to the flow of service quality performance. In addition, the modeling in this study also aims to provide a critical understanding of the concept and measurement of customer relationship management. Design/Method/Approach: This research used a descriptive analysis approach and a quantitative method to test the variables by using hypothesis testing. The research subjects were 110 customers of PT. Pegadaian Syariah (Persero) Tbk. of Jambi Province. To analyze the data, researchers used the Structural Equation Model (SEM) by using Amos 22 computer program. Findings: The results showed that service quality had a positive and significant effect on customer satisfaction. This study provides a contribution that strengthens the justification of previous research in which this research develops the effect of service quality by expanding the study on customer satisfaction. Originality/Values: The novelty of the study is identified from the issue which is studied consistently and the place of the research.Busriadi BusriadiRahman ArifinInstitut Agama Islam Negeri (IAIN) Curuparticleservice quality, customer satisfaction, sharia pawnshopIslamBP1-253Economics as a scienceHB71-74ENIDAl-Falah: Journal of Islamic Economics, Vol 6, Iss 1, Pp 105-124 (2021)
institution	DOAJ
collection	DOAJ
language	EN ID
topic	service quality, customer satisfaction, sharia pawnshop Islam BP1-253 Economics as a science HB71-74
spellingShingle	service quality, customer satisfaction, sharia pawnshop Islam BP1-253 Economics as a science HB71-74 Busriadi Busriadi Rahman Arifin The Effect of Service Quality toward Customer Satisfaction in a Sharia Pawnshop (Case Study on a Sharia Pawnshop in Jambi Province)
description	Purpose: This research analyzes the business phenomenon of PT. Pegadaian Syariah (Persero) Tbk. in Jambi province, in which the problem is how to build customer satisfaction to achieve the company goal. This research is designed to analyze the effect of service quality on customer satisfaction. This research aims to find answers to the flow of service quality performance. In addition, the modeling in this study also aims to provide a critical understanding of the concept and measurement of customer relationship management. Design/Method/Approach: This research used a descriptive analysis approach and a quantitative method to test the variables by using hypothesis testing. The research subjects were 110 customers of PT. Pegadaian Syariah (Persero) Tbk. of Jambi Province. To analyze the data, researchers used the Structural Equation Model (SEM) by using Amos 22 computer program. Findings: The results showed that service quality had a positive and significant effect on customer satisfaction. This study provides a contribution that strengthens the justification of previous research in which this research develops the effect of service quality by expanding the study on customer satisfaction. Originality/Values: The novelty of the study is identified from the issue which is studied consistently and the place of the research.
format	article
author	Busriadi Busriadi Rahman Arifin
author_facet	Busriadi Busriadi Rahman Arifin
author_sort	Busriadi Busriadi
title	The Effect of Service Quality toward Customer Satisfaction in a Sharia Pawnshop (Case Study on a Sharia Pawnshop in Jambi Province)
title_short	The Effect of Service Quality toward Customer Satisfaction in a Sharia Pawnshop (Case Study on a Sharia Pawnshop in Jambi Province)
title_full	The Effect of Service Quality toward Customer Satisfaction in a Sharia Pawnshop (Case Study on a Sharia Pawnshop in Jambi Province)
title_fullStr	The Effect of Service Quality toward Customer Satisfaction in a Sharia Pawnshop (Case Study on a Sharia Pawnshop in Jambi Province)
title_full_unstemmed	The Effect of Service Quality toward Customer Satisfaction in a Sharia Pawnshop (Case Study on a Sharia Pawnshop in Jambi Province)
title_sort	effect of service quality toward customer satisfaction in a sharia pawnshop (case study on a sharia pawnshop in jambi province)
publisher	Institut Agama Islam Negeri (IAIN) Curup
publishDate	2021
url	https://doaj.org/article/7543c00edbf54505b7aa1e94c539d3cf
work_keys_str_mv	AT busriadibusriadi theeffectofservicequalitytowardcustomersatisfactioninashariapawnshopcasestudyonashariapawnshopinjambiprovince AT rahmanarifin theeffectofservicequalitytowardcustomersatisfactioninashariapawnshopcasestudyonashariapawnshopinjambiprovince AT busriadibusriadi effectofservicequalitytowardcustomersatisfactioninashariapawnshopcasestudyonashariapawnshopinjambiprovince AT rahmanarifin effectofservicequalitytowardcustomersatisfactioninashariapawnshopcasestudyonashariapawnshopinjambiprovince
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The Effect of Service Quality toward Customer Satisfaction in a Sharia Pawnshop (Case Study on a Sharia Pawnshop in Jambi Province)

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