A Systematic Literature Review of Quality Management Initiatives in Dental Clinics

By considering the recently proposed definitions and metrics, oral healthcare quality management (OHQM) emerges as a distinct field in the wider healthcare area. The goal of this paper is to systematically review quality management initiatives (QMIs) implementation by dental clinics. The research me...

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Autores principales:	Emil Lucian Crisan, Bogdan Florin Covaliu, Diana Maria Chis
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	quality management initiative dental clinics CIMO framework systematic literature review oral healthcare quality management Medicine R
Acceso en línea:	https://doaj.org/article/760a1ead452c442eab6f409888995cce
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spelling	oai:doaj.org-article:760a1ead452c442eab6f409888995cce2021-11-11T16:13:46ZA Systematic Literature Review of Quality Management Initiatives in Dental Clinics10.3390/ijerph1821110841660-46011661-7827https://doaj.org/article/760a1ead452c442eab6f409888995cce2021-10-01T00:00:00Zhttps://www.mdpi.com/1660-4601/18/21/11084https://doaj.org/toc/1661-7827https://doaj.org/toc/1660-4601By considering the recently proposed definitions and metrics, oral healthcare quality management (OHQM) emerges as a distinct field in the wider healthcare area. The goal of this paper is to systematically review quality management initiatives (QMIs) implementation by dental clinics. The research methodology approach is a review of 72 sources that have been analyzed using the Context–Intervention–Mechanism–Outcome Framework (CIMO). The analysis identifies five mechanisms that explain how quality management initiatives are implemented by dental clinics. The simplest QMIs implementations are related to (1) overall quality. The next ones, in terms of complexity, are related to (2) patient satisfaction, (3) service quality, (4) internal processes improvement, and (5) business outcomes. This paper is the first attempt to provide a critical review of this topic and represents an important advancement by providing a theoretical framework that explains how quality management is implemented by practitioners in this field. The results can be used by scholars for advancing their studies related to this emerging research area and by healthcare managers in order to better implement their quality management initiatives.Emil Lucian CrisanBogdan Florin CovaliuDiana Maria ChisMDPI AGarticlequality management initiativedental clinicsCIMO frameworksystematic literature revieworal healthcare quality managementMedicineRENInternational Journal of Environmental Research and Public Health, Vol 18, Iss 11084, p 11084 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	quality management initiative dental clinics CIMO framework systematic literature review oral healthcare quality management Medicine R
spellingShingle	quality management initiative dental clinics CIMO framework systematic literature review oral healthcare quality management Medicine R Emil Lucian Crisan Bogdan Florin Covaliu Diana Maria Chis A Systematic Literature Review of Quality Management Initiatives in Dental Clinics
description	By considering the recently proposed definitions and metrics, oral healthcare quality management (OHQM) emerges as a distinct field in the wider healthcare area. The goal of this paper is to systematically review quality management initiatives (QMIs) implementation by dental clinics. The research methodology approach is a review of 72 sources that have been analyzed using the Context–Intervention–Mechanism–Outcome Framework (CIMO). The analysis identifies five mechanisms that explain how quality management initiatives are implemented by dental clinics. The simplest QMIs implementations are related to (1) overall quality. The next ones, in terms of complexity, are related to (2) patient satisfaction, (3) service quality, (4) internal processes improvement, and (5) business outcomes. This paper is the first attempt to provide a critical review of this topic and represents an important advancement by providing a theoretical framework that explains how quality management is implemented by practitioners in this field. The results can be used by scholars for advancing their studies related to this emerging research area and by healthcare managers in order to better implement their quality management initiatives.
format	article
author	Emil Lucian Crisan Bogdan Florin Covaliu Diana Maria Chis
author_facet	Emil Lucian Crisan Bogdan Florin Covaliu Diana Maria Chis
author_sort	Emil Lucian Crisan
title	A Systematic Literature Review of Quality Management Initiatives in Dental Clinics
title_short	A Systematic Literature Review of Quality Management Initiatives in Dental Clinics
title_full	A Systematic Literature Review of Quality Management Initiatives in Dental Clinics
title_fullStr	A Systematic Literature Review of Quality Management Initiatives in Dental Clinics
title_full_unstemmed	A Systematic Literature Review of Quality Management Initiatives in Dental Clinics
title_sort	systematic literature review of quality management initiatives in dental clinics
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/760a1ead452c442eab6f409888995cce
work_keys_str_mv	AT emilluciancrisan asystematicliteraturereviewofqualitymanagementinitiativesindentalclinics AT bogdanflorincovaliu asystematicliteraturereviewofqualitymanagementinitiativesindentalclinics AT dianamariachis asystematicliteraturereviewofqualitymanagementinitiativesindentalclinics AT emilluciancrisan systematicliteraturereviewofqualitymanagementinitiativesindentalclinics AT bogdanflorincovaliu systematicliteraturereviewofqualitymanagementinitiativesindentalclinics AT dianamariachis systematicliteraturereviewofqualitymanagementinitiativesindentalclinics
_version_	1718432363842633728

A Systematic Literature Review of Quality Management Initiatives in Dental Clinics

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