Patient Satisfaction Determinants of Inpatient Healthcare

The aim of the study was to analyse and evaluate the determinants influencing the overall satisfaction of patients with inpatient healthcare in the conditions of the Czech Republic. A total of the 1425 patients, who experienced hospitalisation and agreed to participate, were questioned in the study....

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Autores principales:	Beata Gavurova, Jan Dvorsky, Boris Popesko
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	patient satisfaction hospitalisation healthcare healthcare quality health policy Medicine R
Acceso en línea:	https://doaj.org/article/78335b63845a4394a8a13a71e5db2488
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spelling	oai:doaj.org-article:78335b63845a4394a8a13a71e5db24882021-11-11T16:28:33ZPatient Satisfaction Determinants of Inpatient Healthcare10.3390/ijerph1821113371660-46011661-7827https://doaj.org/article/78335b63845a4394a8a13a71e5db24882021-10-01T00:00:00Zhttps://www.mdpi.com/1660-4601/18/21/11337https://doaj.org/toc/1661-7827https://doaj.org/toc/1660-4601The aim of the study was to analyse and evaluate the determinants influencing the overall satisfaction of patients with inpatient healthcare in the conditions of the Czech Republic. A total of the 1425 patients, who experienced hospitalisation and agreed to participate, were questioned in the study. A research questionnaire was used to obtain data on satisfaction with hospitalisation. The subject of the research consisted of the indicators related to the following factors: (i) satisfaction with the hospital, clinic, room and meals; (ii) satisfaction with medical staff—nurses, physician expertise and other staff; (iii) the quality of the treatment provided; (iv) satisfaction with leaving the hospital. The formulated statistical hypotheses were evaluated through structural equation modelling. The results of the analyses brought interesting findings. Satisfaction with medical staff is the most significant factor which has a positive effect on satisfaction with hospitalisation. Physician expertise (with trust and good communication skills) is more important for patients than satisfaction with nurses or other staff. The results obtained from the study represent valuable information for policymakers, regional healthcare plans, as well as for managers of hospitals.Beata GavurovaJan DvorskyBoris PopeskoMDPI AGarticlepatientsatisfactionhospitalisationhealthcarehealthcare qualityhealth policyMedicineRENInternational Journal of Environmental Research and Public Health, Vol 18, Iss 11337, p 11337 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient satisfaction hospitalisation healthcare healthcare quality health policy Medicine R
spellingShingle	patient satisfaction hospitalisation healthcare healthcare quality health policy Medicine R Beata Gavurova Jan Dvorsky Boris Popesko Patient Satisfaction Determinants of Inpatient Healthcare
description	The aim of the study was to analyse and evaluate the determinants influencing the overall satisfaction of patients with inpatient healthcare in the conditions of the Czech Republic. A total of the 1425 patients, who experienced hospitalisation and agreed to participate, were questioned in the study. A research questionnaire was used to obtain data on satisfaction with hospitalisation. The subject of the research consisted of the indicators related to the following factors: (i) satisfaction with the hospital, clinic, room and meals; (ii) satisfaction with medical staff—nurses, physician expertise and other staff; (iii) the quality of the treatment provided; (iv) satisfaction with leaving the hospital. The formulated statistical hypotheses were evaluated through structural equation modelling. The results of the analyses brought interesting findings. Satisfaction with medical staff is the most significant factor which has a positive effect on satisfaction with hospitalisation. Physician expertise (with trust and good communication skills) is more important for patients than satisfaction with nurses or other staff. The results obtained from the study represent valuable information for policymakers, regional healthcare plans, as well as for managers of hospitals.
format	article
author	Beata Gavurova Jan Dvorsky Boris Popesko
author_facet	Beata Gavurova Jan Dvorsky Boris Popesko
author_sort	Beata Gavurova
title	Patient Satisfaction Determinants of Inpatient Healthcare
title_short	Patient Satisfaction Determinants of Inpatient Healthcare
title_full	Patient Satisfaction Determinants of Inpatient Healthcare
title_fullStr	Patient Satisfaction Determinants of Inpatient Healthcare
title_full_unstemmed	Patient Satisfaction Determinants of Inpatient Healthcare
title_sort	patient satisfaction determinants of inpatient healthcare
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/78335b63845a4394a8a13a71e5db2488
work_keys_str_mv	AT beatagavurova patientsatisfactiondeterminantsofinpatienthealthcare AT jandvorsky patientsatisfactiondeterminantsofinpatienthealthcare AT borispopesko patientsatisfactiondeterminantsofinpatienthealthcare
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Patient Satisfaction Determinants of Inpatient Healthcare

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