Veterans’ experiences of patient-centered care: Learning from guided tours

In this paper the authors seek to examine Veterans’ experiences with patient-centered care (PCC) at 2 United States Veterans Affairs (VA) facilities. The authors conduct their research through a process of guided tours, in which the participant leads the evaluator through an environment and shares t...

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Autores principales:	Sara Locatelli, Stephanie Turcios, Sherri LaVela
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2014
Materias:	united states veterans; patient experience; narratives; patient-centered care; qualitative methods; participatory research methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/784dd8aaea654cb490d5207030c9e91c
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spelling	oai:doaj.org-article:784dd8aaea654cb490d5207030c9e91c2021-11-15T03:34:04ZVeterans’ experiences of patient-centered care: Learning from guided tours2372-0247https://doaj.org/article/784dd8aaea654cb490d5207030c9e91c2014-04-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss1/14https://doaj.org/toc/2372-0247In this paper the authors seek to examine Veterans’ experiences with patient-centered care (PCC) at 2 United States Veterans Affairs (VA) facilities. The authors conduct their research through a process of guided tours, in which the participant leads the evaluator through an environment and shares thoughts, feelings, and experiences. Tours were conducted in April 2013 with 30 Veterans receiving care at these VA facilities. Via the tours participants discussed aspects of the environment of care, and described some as ‘welcoming,’ while describing others as ‘chaotic.’ Participants provided multiple examples of PCC, frequently defining PCC in terms of accessibility of appointments, continuity and familiarity with providers, and shared decision-making and communication. They highlighted that their identity as Veterans influenced their preferences for care, including efficiency, need for compassion, and consideration of mental and social health needs. Some suggested VA expand upon this idea of shared identity by creating a ‘Veteran community,’ and including increased opportunities for socialization with other Veterans, and access to the arts. The authors conclude that the impact of shared identity on care preferences has received limited attention in the literature; further, the impact of identity may be unique to Veterans, who represent not only a group of patients being seen at the same facilities, but a social group with shared history and characteristics, as well. These results can be utilized to expand implementation of PCC innovations, to improve health and well-being of Veterans.Sara LocatelliStephanie TurciosSherri LaVelaThe Beryl Institutearticleunited states veterans; patient experience; narratives; patient-centered care; qualitative methods; participatory research methodsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal, Vol 1, Iss 1 (2014)
institution	DOAJ
collection	DOAJ
language	EN
topic	united states veterans; patient experience; narratives; patient-centered care; qualitative methods; participatory research methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	united states veterans; patient experience; narratives; patient-centered care; qualitative methods; participatory research methods Medicine (General) R5-920 Public aspects of medicine RA1-1270 Sara Locatelli Stephanie Turcios Sherri LaVela Veterans’ experiences of patient-centered care: Learning from guided tours
description	In this paper the authors seek to examine Veterans’ experiences with patient-centered care (PCC) at 2 United States Veterans Affairs (VA) facilities. The authors conduct their research through a process of guided tours, in which the participant leads the evaluator through an environment and shares thoughts, feelings, and experiences. Tours were conducted in April 2013 with 30 Veterans receiving care at these VA facilities. Via the tours participants discussed aspects of the environment of care, and described some as ‘welcoming,’ while describing others as ‘chaotic.’ Participants provided multiple examples of PCC, frequently defining PCC in terms of accessibility of appointments, continuity and familiarity with providers, and shared decision-making and communication. They highlighted that their identity as Veterans influenced their preferences for care, including efficiency, need for compassion, and consideration of mental and social health needs. Some suggested VA expand upon this idea of shared identity by creating a ‘Veteran community,’ and including increased opportunities for socialization with other Veterans, and access to the arts. The authors conclude that the impact of shared identity on care preferences has received limited attention in the literature; further, the impact of identity may be unique to Veterans, who represent not only a group of patients being seen at the same facilities, but a social group with shared history and characteristics, as well. These results can be utilized to expand implementation of PCC innovations, to improve health and well-being of Veterans.
format	article
author	Sara Locatelli Stephanie Turcios Sherri LaVela
author_facet	Sara Locatelli Stephanie Turcios Sherri LaVela
author_sort	Sara Locatelli
title	Veterans’ experiences of patient-centered care: Learning from guided tours
title_short	Veterans’ experiences of patient-centered care: Learning from guided tours
title_full	Veterans’ experiences of patient-centered care: Learning from guided tours
title_fullStr	Veterans’ experiences of patient-centered care: Learning from guided tours
title_full_unstemmed	Veterans’ experiences of patient-centered care: Learning from guided tours
title_sort	veterans’ experiences of patient-centered care: learning from guided tours
publisher	The Beryl Institute
publishDate	2014
url	https://doaj.org/article/784dd8aaea654cb490d5207030c9e91c
work_keys_str_mv	AT saralocatelli veteransexperiencesofpatientcenteredcarelearningfromguidedtours AT stephanieturcios veteransexperiencesofpatientcenteredcarelearningfromguidedtours AT sherrilavela veteransexperiencesofpatientcenteredcarelearningfromguidedtours
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Veterans’ experiences of patient-centered care: Learning from guided tours

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