Feasibility of using emergency department patient experience surveys as a proxy for equity of care

Collecting and examining equity data can help inform quality improvement initiatives but is a relatively new practice in health care. The overall goal of this study was to assess different methods of administering patient experience surveys as a feasible starting point in measuring equity in an urba...

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Autores principales:	Helen Chiu, Nadia Batara, Robert Stenstrom, Lianne Carley, Catherine Jones, Lena Cuthbertson, Eric Grafstein
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2014
Materias:	equity patient experience quality of care emergency department Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/78effb33a6344eca9a22ea8e5839261a
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spelling	oai:doaj.org-article:78effb33a6344eca9a22ea8e5839261a2021-11-15T03:52:33ZFeasibility of using emergency department patient experience surveys as a proxy for equity of care2372-0247https://doaj.org/article/78effb33a6344eca9a22ea8e5839261a2014-11-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss2/13https://doaj.org/toc/2372-0247Collecting and examining equity data can help inform quality improvement initiatives but is a relatively new practice in health care. The overall goal of this study was to assess different methods of administering patient experience surveys as a feasible starting point in measuring equity in an urban Emergency Department (ED) that serves a diverse patient population. Socio-demographic characteristics of patients visiting an ED were compared with those of patients who responded to provincial patient experience surveys routinely administered by mail. Patient experience survey data were collected over an 11-week period in an urban ED using different survey administration methods (face-to-face interviews vs. handout) among study participants from vulnerable populations (elderly, low income, homeless, and mental health or substance use issues). Patient populations receiving care in the ED were shown to be different from those who responded to routinely mailed patient experience surveys with elderly patients over-represented, and contrarily, low income, mental health or substance use and homeless/unstable housing populations under-represented in survey responses. From a total of 111 study participants, the response rate for face-to-face surveys was significantly higher than for surveys that were handed out (p = 0.002), but no significant difference in the percentage of positive responses was evident. Delivering patient experience surveys immediately upon discharge is an effective way of capturing unique responses from patients in vulnerable populations, supporting a valuable means of assessing equity in the ED. Survey administration method poses important implications when used to inform quality improvement efforts and performance measurement.Helen ChiuNadia BataraRobert StenstromLianne CarleyCatherine JonesLena CuthbertsonEric GrafsteinThe Beryl Institutearticleequitypatient experiencequality of careemergency departmentMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2014)
institution	DOAJ
collection	DOAJ
language	EN
topic	equity patient experience quality of care emergency department Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	equity patient experience quality of care emergency department Medicine (General) R5-920 Public aspects of medicine RA1-1270 Helen Chiu Nadia Batara Robert Stenstrom Lianne Carley Catherine Jones Lena Cuthbertson Eric Grafstein Feasibility of using emergency department patient experience surveys as a proxy for equity of care
description	Collecting and examining equity data can help inform quality improvement initiatives but is a relatively new practice in health care. The overall goal of this study was to assess different methods of administering patient experience surveys as a feasible starting point in measuring equity in an urban Emergency Department (ED) that serves a diverse patient population. Socio-demographic characteristics of patients visiting an ED were compared with those of patients who responded to provincial patient experience surveys routinely administered by mail. Patient experience survey data were collected over an 11-week period in an urban ED using different survey administration methods (face-to-face interviews vs. handout) among study participants from vulnerable populations (elderly, low income, homeless, and mental health or substance use issues). Patient populations receiving care in the ED were shown to be different from those who responded to routinely mailed patient experience surveys with elderly patients over-represented, and contrarily, low income, mental health or substance use and homeless/unstable housing populations under-represented in survey responses. From a total of 111 study participants, the response rate for face-to-face surveys was significantly higher than for surveys that were handed out (p = 0.002), but no significant difference in the percentage of positive responses was evident. Delivering patient experience surveys immediately upon discharge is an effective way of capturing unique responses from patients in vulnerable populations, supporting a valuable means of assessing equity in the ED. Survey administration method poses important implications when used to inform quality improvement efforts and performance measurement.
format	article
author	Helen Chiu Nadia Batara Robert Stenstrom Lianne Carley Catherine Jones Lena Cuthbertson Eric Grafstein
author_facet	Helen Chiu Nadia Batara Robert Stenstrom Lianne Carley Catherine Jones Lena Cuthbertson Eric Grafstein
author_sort	Helen Chiu
title	Feasibility of using emergency department patient experience surveys as a proxy for equity of care
title_short	Feasibility of using emergency department patient experience surveys as a proxy for equity of care
title_full	Feasibility of using emergency department patient experience surveys as a proxy for equity of care
title_fullStr	Feasibility of using emergency department patient experience surveys as a proxy for equity of care
title_full_unstemmed	Feasibility of using emergency department patient experience surveys as a proxy for equity of care
title_sort	feasibility of using emergency department patient experience surveys as a proxy for equity of care
publisher	The Beryl Institute
publishDate	2014
url	https://doaj.org/article/78effb33a6344eca9a22ea8e5839261a
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Feasibility of using emergency department patient experience surveys as a proxy for equity of care

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