Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?

The purpose of this secondary data analysis was (1) to understand the use of a playbook as a positive distraction technique and (2) to explore the use of volunteers in the waiting room of an outpatient pediatric clinic setting. Specifically, the study examined the impact on perceived wait time, over...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Tara Servati, Kalpana Pethe, Victoria Tiase
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2019
Materias:	patient experience perception patient satisfaction quality of care wait times communication volunteers positive distraction interactions Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/7a73c9c271734a3d9be3434893cdac50
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:7a73c9c271734a3d9be3434893cdac50
record_format	dspace
spelling	oai:doaj.org-article:7a73c9c271734a3d9be3434893cdac502021-11-15T04:28:38ZDoes the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?2372-0247https://doaj.org/article/7a73c9c271734a3d9be3434893cdac502019-04-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss1/15https://doaj.org/toc/2372-0247The purpose of this secondary data analysis was (1) to understand the use of a playbook as a positive distraction technique and (2) to explore the use of volunteers in the waiting room of an outpatient pediatric clinic setting. Specifically, the study examined the impact on perceived wait time, overall quality of care, and patient experience in a convenience sample of patients. Data obtained for a pilot program for improving patient experience were aggregated for exploratory analysis. Although significant differences in perceived wait time or patient experience were not found, the cohort exposed to both the playbook and volunteer intervention reported a significantly higher perceived quality of care. This analysis suggests the use of a playbook as a distraction technique along with the support of a waiting room volunteer may contribute to an increase in perceived quality of care in outpatient pediatric clinics.Tara ServatiKalpana PetheVictoria TiaseThe Beryl Institutearticlepatient experienceperceptionpatient satisfactionquality of carewait timescommunicationvolunteerspositive distractioninteractionsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience perception patient satisfaction quality of care wait times communication volunteers positive distraction interactions Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience perception patient satisfaction quality of care wait times communication volunteers positive distraction interactions Medicine (General) R5-920 Public aspects of medicine RA1-1270 Tara Servati Kalpana Pethe Victoria Tiase Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
description	The purpose of this secondary data analysis was (1) to understand the use of a playbook as a positive distraction technique and (2) to explore the use of volunteers in the waiting room of an outpatient pediatric clinic setting. Specifically, the study examined the impact on perceived wait time, overall quality of care, and patient experience in a convenience sample of patients. Data obtained for a pilot program for improving patient experience were aggregated for exploratory analysis. Although significant differences in perceived wait time or patient experience were not found, the cohort exposed to both the playbook and volunteer intervention reported a significantly higher perceived quality of care. This analysis suggests the use of a playbook as a distraction technique along with the support of a waiting room volunteer may contribute to an increase in perceived quality of care in outpatient pediatric clinics.
format	article
author	Tara Servati Kalpana Pethe Victoria Tiase
author_facet	Tara Servati Kalpana Pethe Victoria Tiase
author_sort	Tara Servati
title	Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
title_short	Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
title_full	Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
title_fullStr	Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
title_full_unstemmed	Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
title_sort	does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
publisher	The Beryl Institute
publishDate	2019
url	https://doaj.org/article/7a73c9c271734a3d9be3434893cdac50
work_keys_str_mv	AT taraservati doestheuseofvolunteersandplaybooksinpediatricprimarycareclinicwaitingroomsinfluencepatientexperience AT kalpanapethe doestheuseofvolunteersandplaybooksinpediatricprimarycareclinicwaitingroomsinfluencepatientexperience AT victoriatiase doestheuseofvolunteersandplaybooksinpediatricprimarycareclinicwaitingroomsinfluencepatientexperience
_version_	1718428874133471232

Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?

Ejemplares similares