Relationship between Continuous Improvement and Internal Process Performance; the Role of Management Support

Many papers state the significant role of continuous improvement (CI) in achieving efficient and effective organization. Process performance can be enhanced with CI practice since it can create knowledge about the process and make process change happen. The emphasis of the research was placed on ado...

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Autores principales: Vesna Sesar*, Anica Hunjet
Formato: article
Lenguaje:EN
Publicado: Faculty of Mechanical Engineering in Slavonski Brod, Faculty of Electrical Engineering in Osijek, Faculty of Civil Engineering in Osijek 2021
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Acceso en línea:https://doaj.org/article/7aee3059c86247eda100b07b13d7a299
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spelling oai:doaj.org-article:7aee3059c86247eda100b07b13d7a2992021-11-07T00:38:19ZRelationship between Continuous Improvement and Internal Process Performance; the Role of Management Support1330-36511848-6339https://doaj.org/article/7aee3059c86247eda100b07b13d7a2992021-01-01T00:00:00Zhttps://hrcak.srce.hr/file/385032https://doaj.org/toc/1330-3651https://doaj.org/toc/1848-6339Many papers state the significant role of continuous improvement (CI) in achieving efficient and effective organization. Process performance can be enhanced with CI practice since it can create knowledge about the process and make process change happen. The emphasis of the research was placed on adopting continuous improvement system in organizations which then supports a positive effect on internal process performance. In this relation, management support was analysed as a moderator variable that can strengthen the relationship between continuous improvement system and internal process performance. In order to examine the set hypothesis, a research model was developed, and a survey was conducted on 113 Croatian companies that hold ISO 9001 certificate. To analyse this relation, regression analysis was performed. The results of the study showed that the link between continuous improvement system and internal processes performance is significant. Also, the results confirmed that management support strengthens the relationship between continuous improvement system and process performance.Vesna Sesar*Anica HunjetFaculty of Mechanical Engineering in Slavonski Brod, Faculty of Electrical Engineering in Osijek, Faculty of Civil Engineering in Osijek articlecontinuous improvementinternal process performancekaizenmanagementmanagement supportEngineering (General). Civil engineering (General)TA1-2040ENTehnički Vjesnik, Vol 28, Iss 6, Pp 2109-2114 (2021)
institution DOAJ
collection DOAJ
language EN
topic continuous improvement
internal process performance
kaizen
management
management support
Engineering (General). Civil engineering (General)
TA1-2040
spellingShingle continuous improvement
internal process performance
kaizen
management
management support
Engineering (General). Civil engineering (General)
TA1-2040
Vesna Sesar*
Anica Hunjet
Relationship between Continuous Improvement and Internal Process Performance; the Role of Management Support
description Many papers state the significant role of continuous improvement (CI) in achieving efficient and effective organization. Process performance can be enhanced with CI practice since it can create knowledge about the process and make process change happen. The emphasis of the research was placed on adopting continuous improvement system in organizations which then supports a positive effect on internal process performance. In this relation, management support was analysed as a moderator variable that can strengthen the relationship between continuous improvement system and internal process performance. In order to examine the set hypothesis, a research model was developed, and a survey was conducted on 113 Croatian companies that hold ISO 9001 certificate. To analyse this relation, regression analysis was performed. The results of the study showed that the link between continuous improvement system and internal processes performance is significant. Also, the results confirmed that management support strengthens the relationship between continuous improvement system and process performance.
format article
author Vesna Sesar*
Anica Hunjet
author_facet Vesna Sesar*
Anica Hunjet
author_sort Vesna Sesar*
title Relationship between Continuous Improvement and Internal Process Performance; the Role of Management Support
title_short Relationship between Continuous Improvement and Internal Process Performance; the Role of Management Support
title_full Relationship between Continuous Improvement and Internal Process Performance; the Role of Management Support
title_fullStr Relationship between Continuous Improvement and Internal Process Performance; the Role of Management Support
title_full_unstemmed Relationship between Continuous Improvement and Internal Process Performance; the Role of Management Support
title_sort relationship between continuous improvement and internal process performance; the role of management support
publisher Faculty of Mechanical Engineering in Slavonski Brod, Faculty of Electrical Engineering in Osijek, Faculty of Civil Engineering in Osijek
publishDate 2021
url https://doaj.org/article/7aee3059c86247eda100b07b13d7a299
work_keys_str_mv AT vesnasesar relationshipbetweencontinuousimprovementandinternalprocessperformancetheroleofmanagementsupport
AT anicahunjet relationshipbetweencontinuousimprovementandinternalprocessperformancetheroleofmanagementsupport
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