Learning and leading in the experience age

A focus on experiences of care helps health systems realize the very transformations they look to achieve. This is because patient experience allows patients, families and carers to define value, enabling healthcare organizations to focus on what matters to them and not simply what is the matter wit...

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Autor principal:	Jane Cummings
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2017
Materias:	patient experience patient experience improvement experience age health equity global healthcare patient family and carer engagement staff engagement Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/7baf025c6ee741cfbc891e68bd531d0b
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spelling	oai:doaj.org-article:7baf025c6ee741cfbc891e68bd531d0b2021-11-15T04:21:58ZLearning and leading in the experience age2372-0247https://doaj.org/article/7baf025c6ee741cfbc891e68bd531d0b2017-04-01T00:00:00Zhttps://pxjournal.org/journal/vol4/iss1/2https://doaj.org/toc/2372-0247A focus on experiences of care helps health systems realize the very transformations they look to achieve. This is because patient experience allows patients, families and carers to define value, enabling healthcare organizations to focus on what matters to them and not simply what is the matter with them. This is what we mean by an ‘experience age’, one in which clear connections are made between the things patients value and the clinical outcomes we look to achieve: where links are drawn between experience, clinical effectiveness, safety and cost in order to provide the very best care for all patients. Central to the experience age is ensuring our health systems: (1) are accountable for the whole patient experience and thus able to act sooner to keep people well and out of hospital, (2) work to establish new relationships with patients, families and carers in which patients, carers and staff work together to establish what matters and how care can be delivered and (3) make stronger connections between patient and staff experience. In committing to these efforts, the global dialogue on patient experience will become even more important, as we recognise that despite differences in design and operation, the challenges our health systems face and the focus on what matters most to patients are shared.Jane CummingsThe Beryl Institutearticlepatient experiencepatient experience improvementexperience agehealth equityglobal healthcarepatientfamily and carer engagementstaff engagementMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient experience improvement experience age health equity global healthcare patient family and carer engagement staff engagement Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient experience improvement experience age health equity global healthcare patient family and carer engagement staff engagement Medicine (General) R5-920 Public aspects of medicine RA1-1270 Jane Cummings Learning and leading in the experience age
description	A focus on experiences of care helps health systems realize the very transformations they look to achieve. This is because patient experience allows patients, families and carers to define value, enabling healthcare organizations to focus on what matters to them and not simply what is the matter with them. This is what we mean by an ‘experience age’, one in which clear connections are made between the things patients value and the clinical outcomes we look to achieve: where links are drawn between experience, clinical effectiveness, safety and cost in order to provide the very best care for all patients. Central to the experience age is ensuring our health systems: (1) are accountable for the whole patient experience and thus able to act sooner to keep people well and out of hospital, (2) work to establish new relationships with patients, families and carers in which patients, carers and staff work together to establish what matters and how care can be delivered and (3) make stronger connections between patient and staff experience. In committing to these efforts, the global dialogue on patient experience will become even more important, as we recognise that despite differences in design and operation, the challenges our health systems face and the focus on what matters most to patients are shared.
format	article
author	Jane Cummings
author_facet	Jane Cummings
author_sort	Jane Cummings
title	Learning and leading in the experience age
title_short	Learning and leading in the experience age
title_full	Learning and leading in the experience age
title_fullStr	Learning and leading in the experience age
title_full_unstemmed	Learning and leading in the experience age
title_sort	learning and leading in the experience age
publisher	The Beryl Institute
publishDate	2017
url	https://doaj.org/article/7baf025c6ee741cfbc891e68bd531d0b
work_keys_str_mv	AT janecummings learningandleadingintheexperienceage
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Learning and leading in the experience age

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