The "business" of dentistry: Consumers' (patients') criteria in the selection and evaluation of dental services.

The dimensions of patient-centred care include not only clinical effectiveness and patient safety, but, importantly, the preferences of patients as consumers of healthcare services. A total of 249 participants were included in the study, with a balanced population proportional representation by age,...

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Autores principales:	Laura Gray, Lisa McNeill, Weiming Yi, Anastasia Zvonereva, Paul Brunton, Li Mei
Formato:	article
Lenguaje:	EN
Publicado:	Public Library of Science (PLoS) 2021
Materias:	Medicine R Science Q
Acceso en línea:	https://doaj.org/article/7bb95caf07ce48c5a8847d94b9339873
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spelling	oai:doaj.org-article:7bb95caf07ce48c5a8847d94b93398732021-12-02T20:18:34ZThe "business" of dentistry: Consumers' (patients') criteria in the selection and evaluation of dental services.1932-620310.1371/journal.pone.0253517https://doaj.org/article/7bb95caf07ce48c5a8847d94b93398732021-01-01T00:00:00Zhttps://doi.org/10.1371/journal.pone.0253517https://doaj.org/toc/1932-6203The dimensions of patient-centred care include not only clinical effectiveness and patient safety, but, importantly, the preferences of patients as consumers of healthcare services. A total of 249 participants were included in the study, with a balanced population proportional representation by age, gender, ethnicity and geographic region of New Zealand. An online questionnaire was used to identify participants' decision-making process, and what factors and barriers for participants to seek dental treatment. Cross-tabulations, Spearman correlation analysis and Pearson Chi-Square analysis were used for the statistical analyses. Three most common reasons for visit were check-up (77%), clean (57%) and relief of pain 36%). A desire to treat a perceived problem was the most common encouraging factor to seek dental care. Cost was the most common barrier to seeking dental services. The majority of participants attended a private practice (84%), with convenience of location and referral from professionals the most likely to influence their choice. Participants felt the most important trait a dental practitioner could demonstrate was to discuss treatment options with them before any treatment. Dental check-up, teeth cleaning and relief of pain were the most common reasons for patients to choose dental services. Cost and ethnicity of the consumers had a significant impact on how dental services were perceived and sought. Dental practitioners may need to reorientate how they express value of oral health practice, not just in regard to communication with patients, but also with government funding agencies.Laura GrayLisa McNeillWeiming YiAnastasia ZvonerevaPaul BruntonLi MeiPublic Library of Science (PLoS)articleMedicineRScienceQENPLoS ONE, Vol 16, Iss 8, p e0253517 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine R Science Q
spellingShingle	Medicine R Science Q Laura Gray Lisa McNeill Weiming Yi Anastasia Zvonereva Paul Brunton Li Mei The "business" of dentistry: Consumers' (patients') criteria in the selection and evaluation of dental services.
description	The dimensions of patient-centred care include not only clinical effectiveness and patient safety, but, importantly, the preferences of patients as consumers of healthcare services. A total of 249 participants were included in the study, with a balanced population proportional representation by age, gender, ethnicity and geographic region of New Zealand. An online questionnaire was used to identify participants' decision-making process, and what factors and barriers for participants to seek dental treatment. Cross-tabulations, Spearman correlation analysis and Pearson Chi-Square analysis were used for the statistical analyses. Three most common reasons for visit were check-up (77%), clean (57%) and relief of pain 36%). A desire to treat a perceived problem was the most common encouraging factor to seek dental care. Cost was the most common barrier to seeking dental services. The majority of participants attended a private practice (84%), with convenience of location and referral from professionals the most likely to influence their choice. Participants felt the most important trait a dental practitioner could demonstrate was to discuss treatment options with them before any treatment. Dental check-up, teeth cleaning and relief of pain were the most common reasons for patients to choose dental services. Cost and ethnicity of the consumers had a significant impact on how dental services were perceived and sought. Dental practitioners may need to reorientate how they express value of oral health practice, not just in regard to communication with patients, but also with government funding agencies.
format	article
author	Laura Gray Lisa McNeill Weiming Yi Anastasia Zvonereva Paul Brunton Li Mei
author_facet	Laura Gray Lisa McNeill Weiming Yi Anastasia Zvonereva Paul Brunton Li Mei
author_sort	Laura Gray
title	The "business" of dentistry: Consumers' (patients') criteria in the selection and evaluation of dental services.
title_short	The "business" of dentistry: Consumers' (patients') criteria in the selection and evaluation of dental services.
title_full	The "business" of dentistry: Consumers' (patients') criteria in the selection and evaluation of dental services.
title_fullStr	The "business" of dentistry: Consumers' (patients') criteria in the selection and evaluation of dental services.
title_full_unstemmed	The "business" of dentistry: Consumers' (patients') criteria in the selection and evaluation of dental services.
title_sort	"business" of dentistry: consumers' (patients') criteria in the selection and evaluation of dental services.
publisher	Public Library of Science (PLoS)
publishDate	2021
url	https://doaj.org/article/7bb95caf07ce48c5a8847d94b9339873
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The "business" of dentistry: Consumers' (patients') criteria in the selection and evaluation of dental services.

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