An insight on B2B Firms in the Age of Digitalization and Paperless Processes

In recent years and due to market demand and environmental regulations, firms have been changing their procedures regarding document production, handling, and filling. There has been a paradigm change in document sustention in order to attain such changes, from paper-based to electronic forms, resul...

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Autores principales:	José Oliveira, António Azevedo, João J. Ferreira, Sofia Gomes, João M. Lopes
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	digitization paperless office paper reduction dematerialization office printing industry corporate image Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
Acceso en línea:	https://doaj.org/article/7bf4fe8dc37f4aafb28cba5f14269446
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id	oai:doaj.org-article:7bf4fe8dc37f4aafb28cba5f14269446
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spelling	oai:doaj.org-article:7bf4fe8dc37f4aafb28cba5f142694462021-11-11T19:20:39ZAn insight on B2B Firms in the Age of Digitalization and Paperless Processes10.3390/su1321115652071-1050https://doaj.org/article/7bf4fe8dc37f4aafb28cba5f142694462021-10-01T00:00:00Zhttps://www.mdpi.com/2071-1050/13/21/11565https://doaj.org/toc/2071-1050In recent years and due to market demand and environmental regulations, firms have been changing their procedures regarding document production, handling, and filling. There has been a paradigm change in document sustention in order to attain such changes, from paper-based to electronic forms, resulting in the Digitization and Paperless Office Program (DPOP). The literature on digitization and paperless processes is profuse; nonetheless, it is outdated, uses only single or multiple case study approaches, and is limited to specific industries, such as healthcare or higher education. To overcome this gap, this research analyses the current implementation of the DPOP in five major sectors by using a country scale approach; consequently, this research study contributes to strengthening the literature in this area of knowledge. The methodology used is quantitative and is based on a questionnaire distributed to the most important economic sectors (education, health, trade, industry, and services) in Portugal. The results show that a DPOP positively impacts companies, as it increases profitability and, in most cases, is a sine qua non condition for negotiating with clients. Additionally, it favours companies’ image, reduces costs, and contributes to environmental sustainability. This research provides new insights into how firms using a DPOP may contribute to dematerialization and paper consumption reduction. It is also original as it covers multiple sectors using a country approach.José OliveiraAntónio AzevedoJoão J. FerreiraSofia GomesJoão M. LopesMDPI AGarticledigitizationpaperless officepaper reductiondematerializationoffice printing industrycorporate imageEnvironmental effects of industries and plantsTD194-195Renewable energy sourcesTJ807-830Environmental sciencesGE1-350ENSustainability, Vol 13, Iss 11565, p 11565 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	digitization paperless office paper reduction dematerialization office printing industry corporate image Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
spellingShingle	digitization paperless office paper reduction dematerialization office printing industry corporate image Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350 José Oliveira António Azevedo João J. Ferreira Sofia Gomes João M. Lopes An insight on B2B Firms in the Age of Digitalization and Paperless Processes
description	In recent years and due to market demand and environmental regulations, firms have been changing their procedures regarding document production, handling, and filling. There has been a paradigm change in document sustention in order to attain such changes, from paper-based to electronic forms, resulting in the Digitization and Paperless Office Program (DPOP). The literature on digitization and paperless processes is profuse; nonetheless, it is outdated, uses only single or multiple case study approaches, and is limited to specific industries, such as healthcare or higher education. To overcome this gap, this research analyses the current implementation of the DPOP in five major sectors by using a country scale approach; consequently, this research study contributes to strengthening the literature in this area of knowledge. The methodology used is quantitative and is based on a questionnaire distributed to the most important economic sectors (education, health, trade, industry, and services) in Portugal. The results show that a DPOP positively impacts companies, as it increases profitability and, in most cases, is a sine qua non condition for negotiating with clients. Additionally, it favours companies’ image, reduces costs, and contributes to environmental sustainability. This research provides new insights into how firms using a DPOP may contribute to dematerialization and paper consumption reduction. It is also original as it covers multiple sectors using a country approach.
format	article
author	José Oliveira António Azevedo João J. Ferreira Sofia Gomes João M. Lopes
author_facet	José Oliveira António Azevedo João J. Ferreira Sofia Gomes João M. Lopes
author_sort	José Oliveira
title	An insight on B2B Firms in the Age of Digitalization and Paperless Processes
title_short	An insight on B2B Firms in the Age of Digitalization and Paperless Processes
title_full	An insight on B2B Firms in the Age of Digitalization and Paperless Processes
title_fullStr	An insight on B2B Firms in the Age of Digitalization and Paperless Processes
title_full_unstemmed	An insight on B2B Firms in the Age of Digitalization and Paperless Processes
title_sort	insight on b2b firms in the age of digitalization and paperless processes
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/7bf4fe8dc37f4aafb28cba5f14269446
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An insight on B2B Firms in the Age of Digitalization and Paperless Processes

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