Revenue augmentation through improved water supply services: a case study of the SMART-WASA team of Faisalabad, Pakistan

The Water and Sanitation Agency of Faisalabad has tried to increase its revenue by increasing both its water demands and total number of customers. To this end, a pilot activity was implemented. Two selected pilot areas were hydraulically separated to increase water pressures within the areas. The r...

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Autores principales:	R. Ogata, S. Segawa, S. Rashid, H. Nakayama
Formato:	article
Lenguaje:	EN
Publicado:	IWA Publishing 2021
Materias:	hydraulic separation pakistan revenue augmentation service improvement willingness to pay Environmental technology. Sanitary engineering TD1-1066
Acceso en línea:	https://doaj.org/article/7c843a1754b7444f9dd9efa4dfc682c5
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spelling	oai:doaj.org-article:7c843a1754b7444f9dd9efa4dfc682c52021-11-23T18:23:13ZRevenue augmentation through improved water supply services: a case study of the SMART-WASA team of Faisalabad, Pakistan2043-90832408-936210.2166/washdev.2021.064https://doaj.org/article/7c843a1754b7444f9dd9efa4dfc682c52021-11-01T00:00:00Zhttp://washdev.iwaponline.com/content/11/6/1097https://doaj.org/toc/2043-9083https://doaj.org/toc/2408-9362The Water and Sanitation Agency of Faisalabad has tried to increase its revenue by increasing both its water demands and total number of customers. To this end, a pilot activity was implemented. Two selected pilot areas were hydraulically separated to increase water pressures within the areas. The results showed that the durations of water supply increased from 3.5 to 12 hours and from 6 to 18 hours per day in the pilot areas. The water pressure in each pilot area increased from 2 to 10 m and from 3 to 18 m, respectively. Wastewater contamination was also eliminated after increasing the water pressure. Customers were informed of these achievements through workshops, flyers, and banners on streets, which encouraged them to shift from a flat rate system to a metering system. Consequently, the total billed amounts for two pilot areas in March 2019 increased by 65.0% and 97.0%, compared with those from November 2016. The bill collection ratios also increased from 48.2% to 56.9% and from 48.1% to 60.6% during pilot activities. Improving services of water supply utilities through the formation of a water distribution area with an increase in water pressure is recommended as an effective method for revenue augmentation. HIGHLIGHTS Water supply services were improved in an attempt to augment revenue.; The pilot areas were hydraulically separated as distribution management areas to increase their water pressures.; Water pressure and duration of water supply both significantly increased following service improvements, and wastewater contamination was eliminated.; The total revenues of the two pilot areas increased by 65.0 and 97.0%.;R. OgataS. SegawaS. RashidH. NakayamaIWA Publishingarticlehydraulic separationpakistanrevenue augmentationservice improvementwillingness to payEnvironmental technology. Sanitary engineeringTD1-1066ENJournal of Water, Sanitation and Hygiene for Development, Vol 11, Iss 6, Pp 1097-1101 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	hydraulic separation pakistan revenue augmentation service improvement willingness to pay Environmental technology. Sanitary engineering TD1-1066
spellingShingle	hydraulic separation pakistan revenue augmentation service improvement willingness to pay Environmental technology. Sanitary engineering TD1-1066 R. Ogata S. Segawa S. Rashid H. Nakayama Revenue augmentation through improved water supply services: a case study of the SMART-WASA team of Faisalabad, Pakistan
description	The Water and Sanitation Agency of Faisalabad has tried to increase its revenue by increasing both its water demands and total number of customers. To this end, a pilot activity was implemented. Two selected pilot areas were hydraulically separated to increase water pressures within the areas. The results showed that the durations of water supply increased from 3.5 to 12 hours and from 6 to 18 hours per day in the pilot areas. The water pressure in each pilot area increased from 2 to 10 m and from 3 to 18 m, respectively. Wastewater contamination was also eliminated after increasing the water pressure. Customers were informed of these achievements through workshops, flyers, and banners on streets, which encouraged them to shift from a flat rate system to a metering system. Consequently, the total billed amounts for two pilot areas in March 2019 increased by 65.0% and 97.0%, compared with those from November 2016. The bill collection ratios also increased from 48.2% to 56.9% and from 48.1% to 60.6% during pilot activities. Improving services of water supply utilities through the formation of a water distribution area with an increase in water pressure is recommended as an effective method for revenue augmentation. HIGHLIGHTS Water supply services were improved in an attempt to augment revenue.; The pilot areas were hydraulically separated as distribution management areas to increase their water pressures.; Water pressure and duration of water supply both significantly increased following service improvements, and wastewater contamination was eliminated.; The total revenues of the two pilot areas increased by 65.0 and 97.0%.;
format	article
author	R. Ogata S. Segawa S. Rashid H. Nakayama
author_facet	R. Ogata S. Segawa S. Rashid H. Nakayama
author_sort	R. Ogata
title	Revenue augmentation through improved water supply services: a case study of the SMART-WASA team of Faisalabad, Pakistan
title_short	Revenue augmentation through improved water supply services: a case study of the SMART-WASA team of Faisalabad, Pakistan
title_full	Revenue augmentation through improved water supply services: a case study of the SMART-WASA team of Faisalabad, Pakistan
title_fullStr	Revenue augmentation through improved water supply services: a case study of the SMART-WASA team of Faisalabad, Pakistan
title_full_unstemmed	Revenue augmentation through improved water supply services: a case study of the SMART-WASA team of Faisalabad, Pakistan
title_sort	revenue augmentation through improved water supply services: a case study of the smart-wasa team of faisalabad, pakistan
publisher	IWA Publishing
publishDate	2021
url	https://doaj.org/article/7c843a1754b7444f9dd9efa4dfc682c5
work_keys_str_mv	AT rogata revenueaugmentationthroughimprovedwatersupplyservicesacasestudyofthesmartwasateamoffaisalabadpakistan AT ssegawa revenueaugmentationthroughimprovedwatersupplyservicesacasestudyofthesmartwasateamoffaisalabadpakistan AT srashid revenueaugmentationthroughimprovedwatersupplyservicesacasestudyofthesmartwasateamoffaisalabadpakistan AT hnakayama revenueaugmentationthroughimprovedwatersupplyservicesacasestudyofthesmartwasateamoffaisalabadpakistan
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Revenue augmentation through improved water supply services: a case study of the SMART-WASA team of Faisalabad, Pakistan

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