METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES

Based on a critical analysis of existing scientific papers in the field of assessing the quality of customs services and the activities of customs authorities as a whole, the need to develop a methodological approach to a comprehensive assessment of the quality of customs services has been revealed...

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Autores principales:	Yu. Gupanova, Yu. Chechulin
Formato:	article
Lenguaje:	RU
Publicado:	Publishing House of the State University of Management 2019
Materias:	customs service quality of customs services assessment of quality of customs services principles assessment indicators methodical approach Sociology (General) HM401-1281 Economics as a science HB71-74
Acceso en línea:	https://doaj.org/article/7cf336f5dadf473183126f40e1845ef8
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spelling	oai:doaj.org-article:7cf336f5dadf473183126f40e1845ef82021-12-03T07:43:29ZMETHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES1816-42772686-841510.26425/1816-4277-2019-7-100-107https://doaj.org/article/7cf336f5dadf473183126f40e1845ef82019-09-01T00:00:00Zhttps://vestnik.guu.ru/jour/article/view/1612https://doaj.org/toc/1816-4277https://doaj.org/toc/2686-8415Based on a critical analysis of existing scientific papers in the field of assessing the quality of customs services and the activities of customs authorities as a whole, the need to develop a methodological approach to a comprehensive assessment of the quality of customs services has been revealed and substantiated. At the same time, an author’s approach to an integrated assessment of the quality of customs services has been proposed, which includes the principles of assessment, assessment directions, the method for calculating the overall integral quality assessment and specific indicators, which can be used to evaluate each of the directions.Yu. GupanovaYu. ChechulinPublishing House of the State University of Managementarticlecustoms servicequality of customs servicesassessment of quality of customs servicesprinciplesassessment indicatorsmethodical approachSociology (General)HM401-1281Economics as a scienceHB71-74RUВестник университета, Vol 1, Iss 7, Pp 100-107 (2019)
institution	DOAJ
collection	DOAJ
language	RU
topic	customs service quality of customs services assessment of quality of customs services principles assessment indicators methodical approach Sociology (General) HM401-1281 Economics as a science HB71-74
spellingShingle	customs service quality of customs services assessment of quality of customs services principles assessment indicators methodical approach Sociology (General) HM401-1281 Economics as a science HB71-74 Yu. Gupanova Yu. Chechulin METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES
description	Based on a critical analysis of existing scientific papers in the field of assessing the quality of customs services and the activities of customs authorities as a whole, the need to develop a methodological approach to a comprehensive assessment of the quality of customs services has been revealed and substantiated. At the same time, an author’s approach to an integrated assessment of the quality of customs services has been proposed, which includes the principles of assessment, assessment directions, the method for calculating the overall integral quality assessment and specific indicators, which can be used to evaluate each of the directions.
format	article
author	Yu. Gupanova Yu. Chechulin
author_facet	Yu. Gupanova Yu. Chechulin
author_sort	Yu. Gupanova
title	METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES
title_short	METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES
title_full	METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES
title_fullStr	METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES
title_full_unstemmed	METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES
title_sort	methodical approach to complex assessment of quality of customs services
publisher	Publishing House of the State University of Management
publishDate	2019
url	https://doaj.org/article/7cf336f5dadf473183126f40e1845ef8
work_keys_str_mv	AT yugupanova methodicalapproachtocomplexassessmentofqualityofcustomsservices AT yuchechulin methodicalapproachtocomplexassessmentofqualityofcustomsservices
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METHODICAL APPROACH TO COMPLEX ASSESSMENT OF QUALITY OF CUSTOMS SERVICES

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