Determinants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic

COVID-19 pandemic is a newness to various aspect of life, including business sector. In this high uncertainty, business still need to deliver effective crisis management in order to safeguard organization reputation. Literature state that there are three important elements in crisis management which...

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Autores principales:	Diena Dwiedienawati, David Tjahjana, M. Faisal, Dyah Gandasari, Sri Bramatoro Abdinagoro
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2021
Materias:	communication quality company reputation frugal type innovation transformational leadership Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/7ddb134f3be24670b5ba13b1b4ffb8a8
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spelling	oai:doaj.org-article:7ddb134f3be24670b5ba13b1b4ffb8a82021-12-02T14:47:29ZDeterminants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic2331-197510.1080/23311975.2021.1912523https://doaj.org/article/7ddb134f3be24670b5ba13b1b4ffb8a82021-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2021.1912523https://doaj.org/toc/2331-1975COVID-19 pandemic is a newness to various aspect of life, including business sector. In this high uncertainty, business still need to deliver effective crisis management in order to safeguard organization reputation. Literature state that there are three important elements in crisis management which are leader, team of crisis management, and organizational communication. What type of leader and communication are the most suitable during crises? This study aims to confirm the influence of the transformational leadership style, communication quality, and team crisis to organization reputation mediated by the effectiveness of crisis management. During crisis innovation also influences the survival of organization during crises. A new type of innovation, frugal innovation type, still has limited empirical evidence. This study also aims to see how the implementation of the frugal innovation type is influenced by the transformational leadership style and influences the effectiveness of crisis management. A descriptive quantitative study was conducted in May 2020 with 293 participants from the various organizations in Indonesia. SEM-LISREL was used for data analysis. The findings show that transformational leader, crisis management team, quality of communication and frugal innovation type positively influenced the effectiveness of crisis management which will lead to corporate reputation. The main contribution of this paper is providing the body of evidence the effectiveness of transformational leadership during crisis with high uncertainty. This study is also among the first empirical study on frugal innovation type.Diena DwiedienawatiDavid TjahjanaM. FaisalDyah GandasariSri Bramatoro AbdinagoroTaylor & Francis Grouparticlecommunication qualitycompany reputationfrugal type innovationtransformational leadershipBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 8, Iss 1 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	communication quality company reputation frugal type innovation transformational leadership Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	communication quality company reputation frugal type innovation transformational leadership Business HF5001-6182 Management. Industrial management HD28-70 Diena Dwiedienawati David Tjahjana M. Faisal Dyah Gandasari Sri Bramatoro Abdinagoro Determinants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic
description	COVID-19 pandemic is a newness to various aspect of life, including business sector. In this high uncertainty, business still need to deliver effective crisis management in order to safeguard organization reputation. Literature state that there are three important elements in crisis management which are leader, team of crisis management, and organizational communication. What type of leader and communication are the most suitable during crises? This study aims to confirm the influence of the transformational leadership style, communication quality, and team crisis to organization reputation mediated by the effectiveness of crisis management. During crisis innovation also influences the survival of organization during crises. A new type of innovation, frugal innovation type, still has limited empirical evidence. This study also aims to see how the implementation of the frugal innovation type is influenced by the transformational leadership style and influences the effectiveness of crisis management. A descriptive quantitative study was conducted in May 2020 with 293 participants from the various organizations in Indonesia. SEM-LISREL was used for data analysis. The findings show that transformational leader, crisis management team, quality of communication and frugal innovation type positively influenced the effectiveness of crisis management which will lead to corporate reputation. The main contribution of this paper is providing the body of evidence the effectiveness of transformational leadership during crisis with high uncertainty. This study is also among the first empirical study on frugal innovation type.
format	article
author	Diena Dwiedienawati David Tjahjana M. Faisal Dyah Gandasari Sri Bramatoro Abdinagoro
author_facet	Diena Dwiedienawati David Tjahjana M. Faisal Dyah Gandasari Sri Bramatoro Abdinagoro
author_sort	Diena Dwiedienawati
title	Determinants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic
title_short	Determinants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic
title_full	Determinants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic
title_fullStr	Determinants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic
title_full_unstemmed	Determinants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic
title_sort	determinants of perceived effectiveness in crisis management and company reputation during the covid-19 pandemic
publisher	Taylor & Francis Group
publishDate	2021
url	https://doaj.org/article/7ddb134f3be24670b5ba13b1b4ffb8a8
work_keys_str_mv	AT dienadwiedienawati determinantsofperceivedeffectivenessincrisismanagementandcompanyreputationduringthecovid19pandemic AT davidtjahjana determinantsofperceivedeffectivenessincrisismanagementandcompanyreputationduringthecovid19pandemic AT mfaisal determinantsofperceivedeffectivenessincrisismanagementandcompanyreputationduringthecovid19pandemic AT dyahgandasari determinantsofperceivedeffectivenessincrisismanagementandcompanyreputationduringthecovid19pandemic AT sribramatoroabdinagoro determinantsofperceivedeffectivenessincrisismanagementandcompanyreputationduringthecovid19pandemic
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Determinants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic

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