Communication in health work during the COVID-19 pandemic

Objective. Report on communication and qualified listening in nursing work in the face of the COVID-19 pandemic. Methods. This descriptive, theoretical and reflexive report was developed by nurses between March 20th and May 25th 2020 at Emergency Care Services in the city of Fortaleza, Ceará, Bra...

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Autores principales:	Maria Eunice Nogueira Galeno Rodrigues, Adriano da Costa Belarmino, Lívia Lopes Custódio, Ilvana Lima Verde Gomes, Antonio Rodrigues Ferreira Júnior
Formato:	article
Lenguaje:	EN
Publicado:	Universidad de Antioquia 2020
Materias:	coronavirus infections health communication patient care team nursing Nursing RT1-120
Acceso en línea:	https://doaj.org/article/7f37b44ea3a4404694ef69f4d569e7a5
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spelling	oai:doaj.org-article:7f37b44ea3a4404694ef69f4d569e7a52021-11-26T20:06:29ZCommunication in health work during the COVID-19 pandemic2216-028010.17533/udea.iee.v38n3e09https://doaj.org/article/7f37b44ea3a4404694ef69f4d569e7a52020-11-01T00:00:00Zhttps://revistas.udea.edu.co/index.php/iee/article/view/344390https://doaj.org/toc/2216-0280Objective. Report on communication and qualified listening in nursing work in the face of the COVID-19 pandemic. Methods. This descriptive, theoretical and reflexive report was developed by nurses between March 20th and May 25th 2020 at Emergency Care Services in the city of Fortaleza, Ceará, Brazil. Health communication served as the theoretical background for this research. Results. Two main thematic categories were highlighted: (i) Resignifications of communication in the work relationships of the health team and (ii) Guided listening to users by nurses at the Emergency Care Services during the pandemic. Conclusion. The experience revealed an excerpt of what is found under the conditions of the current situation resulting from COVID-19. Communication turned into an essential tool to maintain professional relationships and culminate in collaboration and cooperation of the team in order to provide a close relationship with the user and promote the quality of health care processes.Maria Eunice Nogueira Galeno RodriguesAdriano da Costa BelarminoLívia Lopes CustódioIlvana Lima Verde GomesAntonio Rodrigues Ferreira JúniorUniversidad de Antioquiaarticlecoronavirus infectionshealth communicationpatient care teamnursingNursingRT1-120ENInvestigación y Educación en Enfermería, Vol 38, Iss 3 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	coronavirus infections health communication patient care team nursing Nursing RT1-120
spellingShingle	coronavirus infections health communication patient care team nursing Nursing RT1-120 Maria Eunice Nogueira Galeno Rodrigues Adriano da Costa Belarmino Lívia Lopes Custódio Ilvana Lima Verde Gomes Antonio Rodrigues Ferreira Júnior Communication in health work during the COVID-19 pandemic
description	Objective. Report on communication and qualified listening in nursing work in the face of the COVID-19 pandemic. Methods. This descriptive, theoretical and reflexive report was developed by nurses between March 20th and May 25th 2020 at Emergency Care Services in the city of Fortaleza, Ceará, Brazil. Health communication served as the theoretical background for this research. Results. Two main thematic categories were highlighted: (i) Resignifications of communication in the work relationships of the health team and (ii) Guided listening to users by nurses at the Emergency Care Services during the pandemic. Conclusion. The experience revealed an excerpt of what is found under the conditions of the current situation resulting from COVID-19. Communication turned into an essential tool to maintain professional relationships and culminate in collaboration and cooperation of the team in order to provide a close relationship with the user and promote the quality of health care processes.
format	article
author	Maria Eunice Nogueira Galeno Rodrigues Adriano da Costa Belarmino Lívia Lopes Custódio Ilvana Lima Verde Gomes Antonio Rodrigues Ferreira Júnior
author_facet	Maria Eunice Nogueira Galeno Rodrigues Adriano da Costa Belarmino Lívia Lopes Custódio Ilvana Lima Verde Gomes Antonio Rodrigues Ferreira Júnior
author_sort	Maria Eunice Nogueira Galeno Rodrigues
title	Communication in health work during the COVID-19 pandemic
title_short	Communication in health work during the COVID-19 pandemic
title_full	Communication in health work during the COVID-19 pandemic
title_fullStr	Communication in health work during the COVID-19 pandemic
title_full_unstemmed	Communication in health work during the COVID-19 pandemic
title_sort	communication in health work during the covid-19 pandemic
publisher	Universidad de Antioquia
publishDate	2020
url	https://doaj.org/article/7f37b44ea3a4404694ef69f4d569e7a5
work_keys_str_mv	AT mariaeunicenogueiragalenorodrigues communicationinhealthworkduringthecovid19pandemic AT adrianodacostabelarmino communicationinhealthworkduringthecovid19pandemic AT livialopescustodio communicationinhealthworkduringthecovid19pandemic AT ilvanalimaverdegomes communicationinhealthworkduringthecovid19pandemic AT antoniorodriguesferreirajunior communicationinhealthworkduringthecovid19pandemic
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Communication in health work during the COVID-19 pandemic

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