Enhancing academic skills appointments through a new booking system

This case study examines the introduction of a centrally managed booking system for academic skills appointments conducted by the Library Academic Support Team at Leeds Beckett University, showing how staff-student communication channels can scaffold effective student support. The new system was in...

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Autores principales:	Laurence Morris, Lindsey McDermott
Formato:	article
Lenguaje:	EN
Publicado:	Association for Learning Development in Higher Education (ALDinHE) 2020
Materias:	Theory and practice of education LB5-3640
Acceso en línea:	https://doaj.org/article/7fda6ed16a8443eb8283f65d5d61975c
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spelling	oai:doaj.org-article:7fda6ed16a8443eb8283f65d5d61975c2021-11-29T14:02:13ZEnhancing academic skills appointments through a new booking system10.47408/jldhe.vi19.5821759-667Xhttps://doaj.org/article/7fda6ed16a8443eb8283f65d5d61975c2020-12-01T00:00:00Zhttps://repl.gianfj.com/index.php/jldhe/article/view/582https://doaj.org/toc/1759-667X This case study examines the introduction of a centrally managed booking system for academic skills appointments conducted by the Library Academic Support Team at Leeds Beckett University, showing how staff-student communication channels can scaffold effective student support. The new system was introduced in order to manage a large number of requests for skills appointments across all academic levels, to ensure an equitable experience for all learners, and to frame staff-student encounters more effectively at the formative stage. Further benefits included provision of more focused tuition, additional data on learner requirements, greater capacity to re-route appointment requests, and more efficient use of student and staff time, while retaining the option of human intervention in the system as required. This paper demonstrates a transferrable means of enhancing institutional processes whilst retaining the traditional strengths of one-to-one encounters in order to improve the overall student experience. Laurence MorrisLindsey McDermottAssociation for Learning Development in Higher Education (ALDinHE)articleTheory and practice of educationLB5-3640ENJournal of Learning Development in Higher Education, Iss 19 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	Theory and practice of education LB5-3640
spellingShingle	Theory and practice of education LB5-3640 Laurence Morris Lindsey McDermott Enhancing academic skills appointments through a new booking system
description	This case study examines the introduction of a centrally managed booking system for academic skills appointments conducted by the Library Academic Support Team at Leeds Beckett University, showing how staff-student communication channels can scaffold effective student support. The new system was introduced in order to manage a large number of requests for skills appointments across all academic levels, to ensure an equitable experience for all learners, and to frame staff-student encounters more effectively at the formative stage. Further benefits included provision of more focused tuition, additional data on learner requirements, greater capacity to re-route appointment requests, and more efficient use of student and staff time, while retaining the option of human intervention in the system as required. This paper demonstrates a transferrable means of enhancing institutional processes whilst retaining the traditional strengths of one-to-one encounters in order to improve the overall student experience.
format	article
author	Laurence Morris Lindsey McDermott
author_facet	Laurence Morris Lindsey McDermott
author_sort	Laurence Morris
title	Enhancing academic skills appointments through a new booking system
title_short	Enhancing academic skills appointments through a new booking system
title_full	Enhancing academic skills appointments through a new booking system
title_fullStr	Enhancing academic skills appointments through a new booking system
title_full_unstemmed	Enhancing academic skills appointments through a new booking system
title_sort	enhancing academic skills appointments through a new booking system
publisher	Association for Learning Development in Higher Education (ALDinHE)
publishDate	2020
url	https://doaj.org/article/7fda6ed16a8443eb8283f65d5d61975c
work_keys_str_mv	AT laurencemorris enhancingacademicskillsappointmentsthroughanewbookingsystem AT lindseymcdermott enhancingacademicskillsappointmentsthroughanewbookingsystem
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Enhancing academic skills appointments through a new booking system

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