Usefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs

Little is known about how cancer patients experience psychosocial and spiritual care services and about what services they feel should be offered in order to help them meet their actual needs. This study’s main goal was to examine how cancer patients experienced the psychosocial oncology and spiritu...

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Autores principales:	Lynda Belanger, Francois Rainville, Martin Coulombe, Annie Tremblay
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	cancer oncology psychosocial oncology patient experience spiritual care needs expectancies service delivery service offer Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/8038654903244daea7e0ba8c568c51ce
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spelling	oai:doaj.org-article:8038654903244daea7e0ba8c568c51ce2021-11-15T03:55:59ZUsefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs2372-0247https://doaj.org/article/8038654903244daea7e0ba8c568c51ce2015-04-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss1/16https://doaj.org/toc/2372-0247Little is known about how cancer patients experience psychosocial and spiritual care services and about what services they feel should be offered in order to help them meet their actual needs. This study’s main goal was to examine how cancer patients experienced the psychosocial oncology and spiritual care (POSC) services they received, in order to adjust the service offer according to their expressed needs and expectancies. A qualitative design approach was used. The study was conducted in two phases: (1) Collection of the patients’ perspective and divulgation of the results to the clinical team and managers; and (2) assessment of the impact of the patient experience study results on the clinical team’s services and managerial decisions. Suggestions for improvement were gathered mainly around the themes of service delivery and information about services. Contrary to what was expected, delays to access service responded to patients’ needs and expectations. According to clinical managers, patients’ perspectives on their services legitimized the maintenance of certain services, and were levers that helped make coherent and targeted changes. They felt the changes they made were patient-driven instead of being driven by staff’s perception of patients’ needs. The fact that results emerged from a fairly large and structured patient experience evaluation had an impact on the motivation of stakeholders to initiate changes. These results suggest that collecting patients’ perspective will likely help clinicians and managers tailor service delivery to meet patients’ needs and expectations and may contribute to set more informative standards regarding access to care delays.Lynda BelangerFrancois RainvilleMartin CoulombeAnnie TremblayThe Beryl Institutearticlecanceroncologypsychosocial oncologypatient experiencespiritual careneedsexpectanciesservice deliveryservice offerMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	cancer oncology psychosocial oncology patient experience spiritual care needs expectancies service delivery service offer Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	cancer oncology psychosocial oncology patient experience spiritual care needs expectancies service delivery service offer Medicine (General) R5-920 Public aspects of medicine RA1-1270 Lynda Belanger Francois Rainville Martin Coulombe Annie Tremblay Usefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs
description	Little is known about how cancer patients experience psychosocial and spiritual care services and about what services they feel should be offered in order to help them meet their actual needs. This study’s main goal was to examine how cancer patients experienced the psychosocial oncology and spiritual care (POSC) services they received, in order to adjust the service offer according to their expressed needs and expectancies. A qualitative design approach was used. The study was conducted in two phases: (1) Collection of the patients’ perspective and divulgation of the results to the clinical team and managers; and (2) assessment of the impact of the patient experience study results on the clinical team’s services and managerial decisions. Suggestions for improvement were gathered mainly around the themes of service delivery and information about services. Contrary to what was expected, delays to access service responded to patients’ needs and expectations. According to clinical managers, patients’ perspectives on their services legitimized the maintenance of certain services, and were levers that helped make coherent and targeted changes. They felt the changes they made were patient-driven instead of being driven by staff’s perception of patients’ needs. The fact that results emerged from a fairly large and structured patient experience evaluation had an impact on the motivation of stakeholders to initiate changes. These results suggest that collecting patients’ perspective will likely help clinicians and managers tailor service delivery to meet patients’ needs and expectations and may contribute to set more informative standards regarding access to care delays.
format	article
author	Lynda Belanger Francois Rainville Martin Coulombe Annie Tremblay
author_facet	Lynda Belanger Francois Rainville Martin Coulombe Annie Tremblay
author_sort	Lynda Belanger
title	Usefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs
title_short	Usefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs
title_full	Usefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs
title_fullStr	Usefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs
title_full_unstemmed	Usefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs
title_sort	usefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/8038654903244daea7e0ba8c568c51ce
work_keys_str_mv	AT lyndabelanger usefulnessofapatientexperiencestudytoadjustpsychosocialoncologyandspiritualcareservicesaccordingtopatientsneeds AT francoisrainville usefulnessofapatientexperiencestudytoadjustpsychosocialoncologyandspiritualcareservicesaccordingtopatientsneeds AT martincoulombe usefulnessofapatientexperiencestudytoadjustpsychosocialoncologyandspiritualcareservicesaccordingtopatientsneeds AT annietremblay usefulnessofapatientexperiencestudytoadjustpsychosocialoncologyandspiritualcareservicesaccordingtopatientsneeds
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Usefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs

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