The influence of culture on care receivers' satisfaction and aggressive tendencies in the emergency department.

<h4>Introduction</h4>Reducing aggressive tendencies among care receivers in the emergency department has great economic and psychological benefits for care receivers, staff, and health care organizations. In a study conducted in a large multicultural hospital emergency department, we exa...

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Autores principales:	Alon Lisak, Dorit Efrat-Treister, Ella Glikson, Vladimir Zeldetz, Dan Schwarzfuchs
Formato:	article
Lenguaje:	EN
Publicado:	Public Library of Science (PLoS) 2021
Materias:	Medicine R Science Q
Acceso en línea:	https://doaj.org/article/806c080447d94a7fb3846709f1ef1e66
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spelling	oai:doaj.org-article:806c080447d94a7fb3846709f1ef1e662021-12-02T20:08:36ZThe influence of culture on care receivers' satisfaction and aggressive tendencies in the emergency department.1932-620310.1371/journal.pone.0256513https://doaj.org/article/806c080447d94a7fb3846709f1ef1e662021-01-01T00:00:00Zhttps://doi.org/10.1371/journal.pone.0256513https://doaj.org/toc/1932-6203<h4>Introduction</h4>Reducing aggressive tendencies among care receivers in the emergency department has great economic and psychological benefits for care receivers, staff, and health care organizations. In a study conducted in a large multicultural hospital emergency department, we examined how cultural factors relating to ethnicity interact to enhance care receivers' satisfaction and reduce their aggressive tendencies. Specifically, we explored how care receivers' cultural affiliation, individual cultural characteristics, and the cultural situational setting interact to increase care receivers' satisfaction and reduce their aggressive tendencies.<h4>Method</h4>Data were collected using survey responses from 214 care receivers. We use structural equation models and the bootstrap method to analyze the data.<h4>Results</h4>Care receivers' openness to diversity (an individual cultural characteristic) was positively related to their satisfaction that was associated with lower aggressive tendencies, only when they were affiliated with a cultural minority group and when the cultural situational setting included language accessibility.<h4>Conclusion</h4>Our results demonstrate that cultural affiliation, individual cultural characteristics, and cultural situational setting can affect care receivers' satisfaction and aggressive tendencies in a multicultural emergency department context. In particular, high cultural openness of care receivers, and making information accessible in their native language, increased satisfaction and reduced aggressive tendencies among cultural minority care receivers in our study.Alon LisakDorit Efrat-TreisterElla GliksonVladimir ZeldetzDan SchwarzfuchsPublic Library of Science (PLoS)articleMedicineRScienceQENPLoS ONE, Vol 16, Iss 9, p e0256513 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine R Science Q
spellingShingle	Medicine R Science Q Alon Lisak Dorit Efrat-Treister Ella Glikson Vladimir Zeldetz Dan Schwarzfuchs The influence of culture on care receivers' satisfaction and aggressive tendencies in the emergency department.
description	<h4>Introduction</h4>Reducing aggressive tendencies among care receivers in the emergency department has great economic and psychological benefits for care receivers, staff, and health care organizations. In a study conducted in a large multicultural hospital emergency department, we examined how cultural factors relating to ethnicity interact to enhance care receivers' satisfaction and reduce their aggressive tendencies. Specifically, we explored how care receivers' cultural affiliation, individual cultural characteristics, and the cultural situational setting interact to increase care receivers' satisfaction and reduce their aggressive tendencies.<h4>Method</h4>Data were collected using survey responses from 214 care receivers. We use structural equation models and the bootstrap method to analyze the data.<h4>Results</h4>Care receivers' openness to diversity (an individual cultural characteristic) was positively related to their satisfaction that was associated with lower aggressive tendencies, only when they were affiliated with a cultural minority group and when the cultural situational setting included language accessibility.<h4>Conclusion</h4>Our results demonstrate that cultural affiliation, individual cultural characteristics, and cultural situational setting can affect care receivers' satisfaction and aggressive tendencies in a multicultural emergency department context. In particular, high cultural openness of care receivers, and making information accessible in their native language, increased satisfaction and reduced aggressive tendencies among cultural minority care receivers in our study.
format	article
author	Alon Lisak Dorit Efrat-Treister Ella Glikson Vladimir Zeldetz Dan Schwarzfuchs
author_facet	Alon Lisak Dorit Efrat-Treister Ella Glikson Vladimir Zeldetz Dan Schwarzfuchs
author_sort	Alon Lisak
title	The influence of culture on care receivers' satisfaction and aggressive tendencies in the emergency department.
title_short	The influence of culture on care receivers' satisfaction and aggressive tendencies in the emergency department.
title_full	The influence of culture on care receivers' satisfaction and aggressive tendencies in the emergency department.
title_fullStr	The influence of culture on care receivers' satisfaction and aggressive tendencies in the emergency department.
title_full_unstemmed	The influence of culture on care receivers' satisfaction and aggressive tendencies in the emergency department.
title_sort	influence of culture on care receivers' satisfaction and aggressive tendencies in the emergency department.
publisher	Public Library of Science (PLoS)
publishDate	2021
url	https://doaj.org/article/806c080447d94a7fb3846709f1ef1e66
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The influence of culture on care receivers' satisfaction and aggressive tendencies in the emergency department.

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