A NARRATIVE INQUIRY OF NURSE-PATIENT COMMUNICATION

Objective: Identify to the explores: the main causes of verbal abuse of patients by nurses and nurses by patients and to steps needed to promote positive nurse-patient interaction at hospitals. Study Design: A qualitative study. Place and Duration of Study: The study was conducted in the Un...

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Autores principales: Ayesha Junaid, Muhammad Shaban Rafi, Junaid Sarfraz Khan, Najm-Us-Saqib Khan
Formato: article
Lenguaje:EN
Publicado: Army Medical College Rawalpindi 2019
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Acceso en línea:https://doaj.org/article/82e6f51262f14886b3266209e64527ee
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spelling oai:doaj.org-article:82e6f51262f14886b3266209e64527ee2021-11-16T04:40:07ZA NARRATIVE INQUIRY OF NURSE-PATIENT COMMUNICATION0030-96482411-8842https://doaj.org/article/82e6f51262f14886b3266209e64527ee2019-02-01T00:00:00Zhttps://www.pafmj.org/index.php/PAFMJ/article/view/2509/2064https://doaj.org/toc/0030-9648https://doaj.org/toc/2411-8842Objective: Identify to the explores: the main causes of verbal abuse of patients by nurses and nurses by patients and to steps needed to promote positive nurse-patient interaction at hospitals. Study Design: A qualitative study. Place and Duration of Study: The study was conducted in the University of Health Sciences, Lahore for a period of one week, in Aug 2017. Material and Method: A sample of six senior nurses pursuing Master degree in Health Sciences was selected to address the research questions. In addition to this, a sample comprising six patients and faculty members was taken to counter check the narratives told by the senior nurses. Results: The study revealed that verbal abuses by nurses and/or patients are situational and fragmented. Lack of time and space, lack of resources and lack of training were the predisposing factors leading up to the verbal abuse of patients by nurses. Conclusion: The study recommends introducing professional training program of nurses in communication skills for nurse-patient conflict resolution. Moreover, the State must provide an environment complete with resources that can be conducive for an efficient health care delivery. Keywords: , .Ayesha JunaidMuhammad Shaban RafiJunaid Sarfraz KhanNajm-Us-Saqib KhanArmy Medical College Rawalpindiarticleverbal abusenurse-patient communicationMedicineRMedicine (General)R5-920ENPakistan Armed Forces Medical Journal, Vol 69, Iss 1, Pp 123-129 (2019)
institution DOAJ
collection DOAJ
language EN
topic verbal abuse
nurse-patient communication
Medicine
R
Medicine (General)
R5-920
spellingShingle verbal abuse
nurse-patient communication
Medicine
R
Medicine (General)
R5-920
Ayesha Junaid
Muhammad Shaban Rafi
Junaid Sarfraz Khan
Najm-Us-Saqib Khan
A NARRATIVE INQUIRY OF NURSE-PATIENT COMMUNICATION
description Objective: Identify to the explores: the main causes of verbal abuse of patients by nurses and nurses by patients and to steps needed to promote positive nurse-patient interaction at hospitals. Study Design: A qualitative study. Place and Duration of Study: The study was conducted in the University of Health Sciences, Lahore for a period of one week, in Aug 2017. Material and Method: A sample of six senior nurses pursuing Master degree in Health Sciences was selected to address the research questions. In addition to this, a sample comprising six patients and faculty members was taken to counter check the narratives told by the senior nurses. Results: The study revealed that verbal abuses by nurses and/or patients are situational and fragmented. Lack of time and space, lack of resources and lack of training were the predisposing factors leading up to the verbal abuse of patients by nurses. Conclusion: The study recommends introducing professional training program of nurses in communication skills for nurse-patient conflict resolution. Moreover, the State must provide an environment complete with resources that can be conducive for an efficient health care delivery. Keywords: , .
format article
author Ayesha Junaid
Muhammad Shaban Rafi
Junaid Sarfraz Khan
Najm-Us-Saqib Khan
author_facet Ayesha Junaid
Muhammad Shaban Rafi
Junaid Sarfraz Khan
Najm-Us-Saqib Khan
author_sort Ayesha Junaid
title A NARRATIVE INQUIRY OF NURSE-PATIENT COMMUNICATION
title_short A NARRATIVE INQUIRY OF NURSE-PATIENT COMMUNICATION
title_full A NARRATIVE INQUIRY OF NURSE-PATIENT COMMUNICATION
title_fullStr A NARRATIVE INQUIRY OF NURSE-PATIENT COMMUNICATION
title_full_unstemmed A NARRATIVE INQUIRY OF NURSE-PATIENT COMMUNICATION
title_sort narrative inquiry of nurse-patient communication
publisher Army Medical College Rawalpindi
publishDate 2019
url https://doaj.org/article/82e6f51262f14886b3266209e64527ee
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