Knowledge Management and Operational Capacity in Water Utilities, a Balance between Human Resources and Digital Maturity—The Case of AGS

Digitalization and knowledge management in the water sector, and their impacts on performance, greatly depend on two factors: human capacity and digital maturity. To understand the link between performance, human capacity, and digital maturity, six AGS water retail utilities were compared with all P...

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Bibliographic Details
Main Authors: João Faria Feliciano, André Marques Arsénio, Joana Cassidy, Ana Rita Santos, Alice Ganhão
Format: article
Language:EN
Published: MDPI AG 2021
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Online Access:https://doaj.org/article/847aab96bb624c5cb15db2be0505238d
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