Johns Hopkins Medicine responds to COVID-19: Adjusting patient- family- and staff-centered care
The extraordinary impact of the novel coronavirus disease 2019 (COVID-19) on the health care industry included a major, nearly immediate paradigm shift in the visitation policy for Johns Hopkins Medicine. This large health system, comprising six hospitals, a home care group, community physician prac...
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The Beryl Institute
2020
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oai:doaj.org-article:88501536afcb4c258a507c1261c94fcd2021-11-15T04:31:20ZJohns Hopkins Medicine responds to COVID-19: Adjusting patient- family- and staff-centered care2372-0247https://doaj.org/article/88501536afcb4c258a507c1261c94fcd2020-08-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss2/24https://doaj.org/toc/2372-0247The extraordinary impact of the novel coronavirus disease 2019 (COVID-19) on the health care industry included a major, nearly immediate paradigm shift in the visitation policy for Johns Hopkins Medicine. This large health system, comprising six hospitals, a home care group, community physician practices and satellite outpatient sites moved from essentially open visitation to no visitation, creating an entirely new set of needs for our staff, patients and their loved ones. We developed new ways of communicating and connecting staff members, staff and patients, staff and the patient’s loved ones, and patients and their loved ones. Our intent was to maintain our commitment to patient- and family-centered care, to alleviate the anxiety and stress from this devastating pandemic to the extent possible. This article describes approaches taken by the health system’s Patient Experience leadership team and others to develop resources that educate patients, loved ones and staff about the process changes and facilitate incorporation of these new ways of communicating and connecting. The content is organized into three areas: including staff resources, consumer resources and resources that support consumer engagement. Many of the changes have been well received, enhancing our pre-COVID-19 ability to connect with one another and will be assimilated into our culture for the long term. We plan to develop objective measures of the effectiveness for approaches that outlive COVID-19 and enhance patient-centered care. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Stacy ColimoreLisa AllenZach LawrenceNicole IarrobinoSylvia KavouriouAdey BetreChevaunne EdwardsAmel ElshinawiLisa FilbertTameka GlennJade HewittLisa JibrilBrittney LawrenceAriel MabryDeborah MillerNicole PritchettHeather WebbThe Beryl Institutearticlecovid-19coronaviruspatient-centered carefamily-centered carecommunicationvisitation policyvisitor restrictionsvisitor exceptionspfacpatient and family advisory councilpatient experiencesurveyspatient and family engagementpatient educationscriptingvolunteersemotional supportmusic for healingoutpatient clinicinternational patient serviceschild life specialistsacademic medical centerhealth systemcommunity hospitalsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020) |
| institution |
DOAJ |
| collection |
DOAJ |
| language |
EN |
| topic |
covid-19 coronavirus patient-centered care family-centered care communication visitation policy visitor restrictions visitor exceptions pfac patient and family advisory council patient experience surveys patient and family engagement patient education scripting volunteers emotional support music for healing outpatient clinic international patient services child life specialists academic medical center health system community hospitals Medicine (General) R5-920 Public aspects of medicine RA1-1270 |
| spellingShingle |
covid-19 coronavirus patient-centered care family-centered care communication visitation policy visitor restrictions visitor exceptions pfac patient and family advisory council patient experience surveys patient and family engagement patient education scripting volunteers emotional support music for healing outpatient clinic international patient services child life specialists academic medical center health system community hospitals Medicine (General) R5-920 Public aspects of medicine RA1-1270 Stacy Colimore Lisa Allen Zach Lawrence Nicole Iarrobino Sylvia Kavouriou Adey Betre Chevaunne Edwards Amel Elshinawi Lisa Filbert Tameka Glenn Jade Hewitt Lisa Jibril Brittney Lawrence Ariel Mabry Deborah Miller Nicole Pritchett Heather Webb Johns Hopkins Medicine responds to COVID-19: Adjusting patient- family- and staff-centered care |
| description |
The extraordinary impact of the novel coronavirus disease 2019 (COVID-19) on the health care industry included a major, nearly immediate paradigm shift in the visitation policy for Johns Hopkins Medicine. This large health system, comprising six hospitals, a home care group, community physician practices and satellite outpatient sites moved from essentially open visitation to no visitation, creating an entirely new set of needs for our staff, patients and their loved ones. We developed new ways of communicating and connecting staff members, staff and patients, staff and the patient’s loved ones, and patients and their loved ones. Our intent was to maintain our commitment to patient- and family-centered care, to alleviate the anxiety and stress from this devastating pandemic to the extent possible. This article describes approaches taken by the health system’s Patient Experience leadership team and others to develop resources that educate patients, loved ones and staff about the process changes and facilitate incorporation of these new ways of communicating and connecting. The content is organized into three areas: including staff resources, consumer resources and resources that support consumer engagement. Many of the changes have been well received, enhancing our pre-COVID-19 ability to connect with one another and will be assimilated into our culture for the long term. We plan to develop objective measures of the effectiveness for approaches that outlive COVID-19 and enhance patient-centered care.
<strong>Experience Framework</strong>
This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul> |
| format |
article |
| author |
Stacy Colimore Lisa Allen Zach Lawrence Nicole Iarrobino Sylvia Kavouriou Adey Betre Chevaunne Edwards Amel Elshinawi Lisa Filbert Tameka Glenn Jade Hewitt Lisa Jibril Brittney Lawrence Ariel Mabry Deborah Miller Nicole Pritchett Heather Webb |
| author_facet |
Stacy Colimore Lisa Allen Zach Lawrence Nicole Iarrobino Sylvia Kavouriou Adey Betre Chevaunne Edwards Amel Elshinawi Lisa Filbert Tameka Glenn Jade Hewitt Lisa Jibril Brittney Lawrence Ariel Mabry Deborah Miller Nicole Pritchett Heather Webb |
| author_sort |
Stacy Colimore |
| title |
Johns Hopkins Medicine responds to COVID-19: Adjusting patient- family- and staff-centered care |
| title_short |
Johns Hopkins Medicine responds to COVID-19: Adjusting patient- family- and staff-centered care |
| title_full |
Johns Hopkins Medicine responds to COVID-19: Adjusting patient- family- and staff-centered care |
| title_fullStr |
Johns Hopkins Medicine responds to COVID-19: Adjusting patient- family- and staff-centered care |
| title_full_unstemmed |
Johns Hopkins Medicine responds to COVID-19: Adjusting patient- family- and staff-centered care |
| title_sort |
johns hopkins medicine responds to covid-19: adjusting patient- family- and staff-centered care |
| publisher |
The Beryl Institute |
| publishDate |
2020 |
| url |
https://doaj.org/article/88501536afcb4c258a507c1261c94fcd |
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