Evaluation of patient satisfaction and the service quality of the outpatient care at the Heart Institute of Ho Chi Minh City

Evaluation of patient satisfaction and the service quality of the outpatient care at the Heart Institute of Ho Chi Minh City

Background and aims: This study assesses the levels and determinants of patient satisfaction with outpatient care at the Heart Institute of Ho Chi Minh City in 2018. Methods: A cross-sectional descriptive survey was carried among 401 randomly selected outpatients at the Heart Institute of Ho Chi...

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Autores principales: Dinh Hong Diem Thuy, Tran Thi Thanh Phuong, Nguyen Huu Khanh, Nguyen Truong Vien
Formato: article
Lenguaje:EN
Publicado: HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE 2021
Materias:
patient satisfaction
treatment and care
quality of healthcare
cardiology services
medical outcomes study
outpatient department
healthcare services
Economic theory. Demography
HB1-3840
Acceso en línea:https://doaj.org/article/88d141a1ba074c1facc89d5e72b8e6b6
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